Support Specialist System Administrator

QUALIFICATIONS:

United States Veteran

Cert-Microsoft Certified System

Cert-Microsoft Windows Administrator

Cert-R7 Domino Server Administrator

Cert-R8 Domino Server Administrator

Senior System Administrator work experience

Desk Support Specialist work experience

Tech Support Specialist- Level 3 work experience

Administrative Specialist work experience

Military Security Officer work experience

Computer Skills: Microsoft Window Server, Cisco

Switches, WAP, IBM, Dell, HP, Apple MacBooks, Apple iPad, Samsung Phones, Apple iPhones O/S: Microsoft Azure, Intune, Active Directory, Microsoft Teams, Cisco VPN, Citrix VDI, Two-

KEY SKILLS:

Proficiency and Client Relationships

Troubleshooting and Virtualization

Networking and Security

Scripting and Backup

Monitoring and Configuration

Documentation and Collaboration

Interpersonal Effectiveness and Customer Service

Quality Assurance

Accuracy and Speed

Effective Communication and Professional Interactions

Organize and Plan

Problem Solving and Team Management

Automation and Performance

Management and Compliance and Support

Develop Effective Solutions and Strategies

Effective Oral and Written Skills

Strategic Thinking and Planning

PROFESSIONAL WORK EXPERIENCE:

Senior System Administrator

2017-2024 Harman International Stamford, СТ

Managed and maintained server environments, ensuring optimal performance, security, and reliability for all systems. Resume 4.2llimnllllollllink-

Performed system installations, configurations, and upgrades, including operating systems and software applications.

Monitored system performance, troubleshot issues, and resolved problems in a timely manner to minimize downtime.

Implemented and managed backup and recovery solutions, ensuring data integrity and availability.

Developed and maintained documentation for system configurations, procedures, and troubleshooting guides.

Collaborated with cross-functional teams to design and implement system enhancements and upgrades.

Ensured compliance with security policies and procedures, conducting regular audits and assessments.

Provided technical support and guidance to end-users, resolving issues related to hardware, software, and network connectivity.

Participated in capacity planning and resource management to support business growth and system scalability.

Evaluated and recommended new technologies and tools to enhance system performance and efficiency.

Desk Support Specialist

2016-2017 IBM Ann Arbor, MI

Provided technical support for end-users, resolving hardware and software issues related to desktops, laptops, and peripherals in a timely manner.

Diagnosed and troubleshot operating system problems, application errors, and network connectivity issues to ensure minimal disruption to user productivity.

Installed, configured, and maintained desktop systems, software applications, and security updates, ensuring compliance with organizational standards.

Assisted users with software applications, conducting training sessions and providing guidance on best practices to optimize system usage.

Collaborated with IT teams to implement system upgrades, enhancements, and new technology deployments, ensuring seamless transitions for end users.

Developed and maintained detailed documentation of support processes, technical solutions, and user guides to facilitate knowledge sharing within the team.

Monitored and tracked support tickets using a ticketing system, ensuring timely resolution and adherence to service level agreements (SLAs).

Participated in on-call support rotation, addressing critical issues outside of normal business hours as needed.

Provided exceptional customer service and support, maintaining a high level of user satisfaction through effective communication and problem-solving skills.

Tech Support Specialist- Level 3

2015-2016 3rd Circuit Court Detroit, MI

Delivered advanced technical support for IT systems and infrastructure, ensuring high availability and performance of all systems.

Diagnosed and resolved complex technical issues related to hardware, software, and network connectivity, utilizing in-depth knowledge and troubleshooting skills.

Provided guidance and mentorship to junior support staff, enhancing team efficiency and service quality.

Collaborated with cross-functional teams to implement system upgrades, enhancements, and deployments, ensuring minimal disruption to services.

Developed and maintained comprehensive documentation for technical processes, procedures, and troubleshooting guides to streamline support efforts.

Conducted training sessions for end-users on new technologies and systems, improving user proficiency and satisfaction.

Monitored system performance and implemented preventive measures to ensure the reliability and security of IT infrastructure.

Served as a point of escalation for complex support requests, ensuring timely resolution and customer satisfaction.

MILITARY WORK EXPERIENCE

Administrative Specialist

United States Army Nuremberg, Germany

Managed administrative functions to support unit operations, including personnel records management, correspondence, and scheduling.

Coordinated and maintained logistical support for training exercises, meetings, and events, ensuring all resources were available and organized.

Processed and tracked personnel actions, such as promotions, awards, and evaluations, ensuring compliance with military regulations and policies.

EDUCATION

CERTIFICATIONS:

Engineer (MCSE)

(MCP)

(CLP)

(CLP)

Microsoft Certified System

Microsoft Windows Administrator

R7 Domino Server Administrator

R8 Domino Server Administrator

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