Customer Service Career Opportunities

ASHLEY LEMUS

Spring Hill, FL ***** 571-***-**** ******.*.*****@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven Recruiting Executive with over five years of experience in full-cycle recruitment across diverse industries including Legal, IT, Government, Construction, Architecture, Engineering and Manufacturing. Proven expertise in sourcing top-tier talent through advanced techniques such as Boolean search, strategic outreach campaigns, and targeted job postings. Adept at managing applicant tracking systems, improving time-to-fill metrics, and enhancing candidate experience through consistent communication and relationship-building. Strong background in coordinating with hiring managers to develop effective staffing strategies and negotiating employment terms. Bilingual in English and Spanish, with a solid foundation in psychology and a passion for connecting people with meaningful career opportunities

WORK EXPERIENCE

Recruiting Executive

DAVRON April 2025 – Current

Collaborate with hiring managers to generate targeted recruitment campaigns and compelling job descriptions that attract suitable candidates.

Utilize advanced search techniques, including Boolean search strings, to identify passive candidates from various databases and online resources.

Initiate strategic outreach campaigns to potential candidates, engaging them through a mix of phone calls, emails, and text messages.

Review resumes and conduct comprehensive phone assessments to evaluate qualifications and fit with our client’s needs.

Build and maintain strong relationships with candidates, providing a positive and informative candidate experience.

Coordinate interview schedules and guide candidates through the process, guaranteeing a seamless and enjoyable experience for all.

Assist in the negotiation of compensation packages and other employment terms, ensuring a win-win scenario for both candidates and our client.

Recruiter

The Excalibur Group Remote Nov 2023 – April 2025

Partnered with department leaders to develop staffing strategies, resulting in a 20% reduction in time-to-fill for key roles.

Managed full-cycle recruitment for positions across three major industries, including Legal, IT, and DoD.

Developed and posted clear, engaging job descriptions, increasing applicant quality by 30%.

Utilized applicant tracking systems and recruitment software to streamline hiring processes.

Sourced qualified candidates through multiple channels, including job boards, referrals, partnerships and networking events.

Reviewed 30+ resumes daily and screened candidates via phone calls to discuss job specifics, candidate qualifications and interest, and answer questions about company culture and benefits packages.

Organized outreach events and built partnerships with universities to establish a robust candidate pipeline.

Analyzed recruiting data to generate reports and improve recruitment strategies.

Collaborated with cross-functional teams to enhance the candidate experience and improve employer branding.

Experienced in filling “hard-to-fill” roles such as temporary/short-term opportunities or those that required clearances.

Junior Recruiter

The Excalibur Group Remote Mar 2022 – Nov 2023

Created and posted detailed job ads on platforms including LinkedIn, Department of Employment Services (DOES), Indeed, Handshake, and Dice, reaching a larger talent pool.

Screened resumes and conducted initial phone interviews, effectively identifying high-quality candidates.

Reduced time-to-hire by 15% by implementing an efficient screening and interview scheduling process.

Assisted HR in onboarding new hires by managing background checks and documentation.

Strengthened relationships with hiring managers, providing tailored recruitment strategies.

Attended ongoing training and performed research to stay informed on market and industry trends.

Administrative Coordinator Technician

Center for Autism & Related Disorders Arlington, VA Dec 2019 – Dec 2021

Managed and created monthly schedules for clients and staff using ERP systems.

Led outreach efforts to identify and onboard new clients.

Ensured compliance with HIPAA policies, protecting sensitive information.

Provided hands-on training and mentorship for new hires as a Trainer Therapist.

Delivered one-on-one support and guidance to behavior technicians for their training programs.

Closing Specialist

Target Alexandria, VA Nov 2018 – Nov 2019

Supervised closing operations, ensuring store readiness for the following day.

Trained and mentored new team members, improving operational efficiency.

Managed inventory, merchandising, and sales operations.

Delivered exceptional customer service, resolving issues effectively.

Sales Associate

New York & Company Arlington, VA May 2016 – August 2019

Consistently exceeded sales targets by providing exceptional customer service and product recommendations.

Promoted store credit cards, contributing to an 5% increase in sign-ups.

Collaborated with management on visual merchandising and promotional displays.

Assisted in onboarding and training new associates.

Sales Associate

Bath & Body Works Arlington, VA May 2014 – May 2016

Provided exceptional customer service, consistently achieving high customer satisfaction scores.

Processed transactions efficiently, maintaining accurate cash handling procedures.

Replenished store products and maintained visually appealing displays.

EDUCATION

B.A. Psychology

The College of William & Mary Williamsburg, VA 2018

SKILLS

Full-Cycle Recruitment

Applicant Tracking Systems (ATS)

Job Boards (Indeed, LinkedIn, Dice, Handshake, Monster, Career Builder)

Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)

Monday.com

Pre-Employment Screening

Employer Engagement

Partnership Development

Networking & Outreach

Sourcing & Pipeline Management

Client Management

Bilingual: Spanish & English

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