Customer Service

Andrea Silvey

*** ******** *****, ******, ** ****3

386-***-**** ********@*********.***

---

Professional Summary

Experienced management professional with over 30 years of expertise in healthcare administration, activities coordination, and consultant roles. Proven ability to lead teams, develop engaging programs for seniors, and ensure compliance with industry regulations. Adept at building professional networks, coordinating volunteers, and utilizing various administrative tools including EMR systems.

Core Competencies

- Healthcare Operations Management

- Memory Care & Dementia Programming

- Staff Training & Leadership

- Program Development & Implementation

- Volunteer Coordination

- Compliance & Regulatory Adherence

- Budget Management

- Community Engagement & Networking

Professional Experience

Majestic Oaks at John Knox Village, Orange City, FL

Life Enrichment Director/Volunteer Coordinator – Memory Care Specialist

March 2023 – Present

- Develop and implement programs tailored for individuals with dementia.

- Coordinate staff training modules on dementia care and behavior modification.

- Foster a robust and engaging environment for memory care residents.

Savannah Court & Cove Maitland

Management Team – Assisted Living & Skilled Care

July 2023 – March 2023

- Led staff in organizing enriching resident activities and day trips.

- Developed lifestyle programs focused on fitness, wellness, and spiritual enrichment.

Spring Hills, Lake Mary, FL

Assisted Senior Living Facility – Program Coordinator

January 2022 – July 2023

- Managed staff engagement initiatives and fostered relationships with residents and families.

- Scheduled events, maintained budgets, and ensured compliance with regulations.

Ridgecrest Nursing & Rehabilitation Center, Deland, FL

Regional Activities Director

December 2019 – January 2021

- Created and organized events for residents, ensuring compliance with safety protocols.

- Managed care plans, assessments, and electronic medical records.

- Supervised multiple departments, ensuring adherence to state and federal guidelines.

Education & Certifications

**Associate of Arts Degree** – Daytona State College, 2016

**Basic Activity Coordinators Course** – Mary Anne Favale, Inc., 2005

**Advanced Management for Activity Professionals** – Mary Anne Favale, Inc., 2006

Professional Affiliations

- Florida Health Care Activity Coordinators Association (FHCACA)

- National Certification Council for Activity Professionals (NCCAP)

- National Association of Activity Professionals (NAAP)

- National Council of Certified Dementia Practitioners (NCCDP)

Technical Skills

- Electronic Medical Records (EMR) Management

- Microsoft Office Suite & Administrative Tools

- E-Fax, Scheduling & Client Coordination

- Budgeting & Expense Reporting

---

References available upon request.

Contact this candidate