Customer Service Representative
Resume:
SALUBI MARIA
678-***-**** – **************@*****.***
Personable and professional under pressure. Passionate about building sustainable customer relationship, handling customer’s issues, and promoting positive experience.
EDUCATION
DeVry university (Keller graduate school of management) Master of Business Administration - 2015
Covenant university
BSc banking and finance 2006 -2010
SKILLS
Microsoft Office
Microsoft Excel
Data Entry
EXPERIENCE
USAA (Deposit Service Representative)
2022- 2023
Answering inbound calls from USAA members as relates to banking needs.
Provide timely support to USAA members to address their needs or concerns pertaining to debit cards, funds transfer, ACH debit and credit disputes, NSF fees, Zelle activities etc.
Ordering teller checks, debit and ATM cards, membership cards for USAA members. Handling all other issues for USAA members as relates to their checking, savings and certificate of deposit account.
Capps Blueprint Company (Customer Service)
2019–2021
Identify and access customers needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow-up to ensure resolution.
Advise on company information.
Greet customers warmly and ascertain problem or reason for calling.
Respond to customers inquiries and providing quality services.
Listen attentively to customers needs to ensure a positive customer experience. Ross Store Inc (Customer Retail Associate)
2015-2018
Maintaining sales floor appearance.
Attending to customers on the sales floor.
Directing customers to merchandise.
Getting merchandise from truck and arranging them in appropriate spot in the store.
Greeting customers, responding to questions and providing outstanding customer service.
American Kidney services (Telephone Representative) 2014-2015
Calling and convincing registered donors to make donations.
Getting pickup locations of donated items and reporting to the supervisor
Making follow up calls.
Staco Insurance (Customer Service Representative)
2010-2011
Handling incoming calls of clients.
Helping to solve customers’ complaints.
Provided all information and processes to clients.
Diplomatically resolved customers complaints.
Managed all enquiries relating to the company’s products. REFERENCE
Mr. Mike Ogbogbo
Toyota Motor Corporation
Duluth, Georgia 30096
Ms Tracy Ejiro
Capps Blueprint Company
Lawrenceville, Georgia 30043
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