Community Engagement E-Commerce Specialist
Resume:
Celeste Wilson
******************@*****.***
Sacramento, CA
Objective
I am seeking a Case Worker position where I can utilize my strong interpersonal skills, innovative problem-solving abilities, and lived experience to support and relate to individuals during their time of need. Passionate about finding creative solutions to help people navigate complex situations by offering guidance to access essential services. Summary of Qualifications
● Strong interpersonal and communication skills developed through years of working closely with clients in sales and design roles.
● Adept at problem-solving and innovative thinking, integrating creativity with technical precision to address challenges effectively.
● Experienced in community engagement and relationship-building, fostering trust and meaningful connections with diverse populations.
● Skilled in handling administrative responsibilities, including documentation, scheduling, and logistics.
● Comfortable working independently and collaboratively within a multidisciplinary team environment.
● Proficient in Microsoft Office Suite, online platforms, and digital content creation. Professional Experience
Lifeline Field Agent
Truconnect, Access Wireless, Prosper Wireless – Sacramento, CA August 2024 – Present
●Conduct direct outreach to low-income individuals to provide free government-assisted phone services through the Lifeline Program.
●Assist clients in verifying eligibility for federal assistance programs such as SNAP and Medi-Cal.
●Educate underserved communities about available resources and provide application support.
●Ensure compliance with program regulations while maintaining accurate records of interactions and enrollments.
●Develop strong relationships with community members and service providers to expand outreach efforts. E-Commerce Specialist
Poshmark – Oakland, CA
February 2020 – January 2024
●Managed online product listings, ensuring accurate descriptions, pricing, and inventory management.
●Engaged with customers to answer inquiries and resolve concerns, improving user satisfaction and retention.
●Applied marketing strategies to enhance online visibility and increase product conversions.
●Utilized data analysis to optimize sales performance and refine product selection. Fashion Designer / Entrepreneur
CLust Starburst Creations – San Francisco, CA*
June 2008 – Present
●Provided individualized consultations to create custom garments tailored to client preferences.
●Managed business operations, including budgeting, marketing, and client relations.
●Developed and executed marketing campaigns to grow clientele, including social media marketing and event planning.
●Designed and produced high-quality clothing and costumes featured in notable publications. Field Merchandiser
ActionLink – East Bay, CA
October 2019 – January 2021
●Performed on-site merchandising at major retailers such as Best Buy, Target, and Staples.
●Ensured product displays were aligned with company guidelines and marketing strategies.
●Conducted inventory audits, surveys, and visual merchandising updates. Assistant Manager
Victoria’s Secret – Carlsbad, CA
February 2004 – April 2006
●Managed and trained a team of 30 employees, ensuring operational efficiency.
●Supervised merchandising efforts to maximize sales and customer engagement.
●Conducted hiring, onboarding, and employee development initiatives. Key Skills & Strengths
●Empathy & Listening Skills – Developed through years of client consultations, understanding unique customer needs, and providing tailored solutions in sales and design roles.
●Creative Problem-Solving – Integrates creativity with technical precision to find innovative solutions, honed through entrepreneurship and customer-focused roles.
●Resourcefulness & Adaptability – Demonstrated ability to navigate complex challenges and find alternative solutions, especially in high-pressure and dynamic environments.
●Interpersonal & Client Relations – Strong ability to connect with individuals, foster trust, and build meaningful relationships, crucial in both customer service and outreach roles.
●Community Engagement & Outreach – Experience in direct outreach and engagement with underserved populations through Lifeline services and customer-facing roles.
●Project Management & Organization – Proven ability to manage multiple tasks efficiently, including coordinating projects, schedules, and budgets.
●Administrative & Documentation – Experienced in maintaining accurate records, handling logistics, and processing documentation for business and customer service needs.
●Cultural Awareness & Sensitivity – Comfortable working with diverse populations, including LGBTQ+ individuals, people experiencing homelessness, and those struggling with mental health challenges.
●Tenacity & Determination – Persistence in overcoming obstacles and achieving goals, developed through entrepreneurial ventures and navigating challenging work environments.
●Microsoft Office & Digital Tools – Proficient in Microsoft Word, Excel, and other online platforms for documentation and data entry.
Education & Certifications
●Certificate in Digital Marketing – UC Santa Barbara, Santa Barbara, CA (August 2021 – November 2021)
●AA Degree in Fashion Design & Merchandising – Palomar College, San Diego, CA Additional Qualifications
●Knowledgeable about Medi-Cal, CalFresh, and other public assistance programs and the enrollment process.
●Familiarity with some of the Sacramento-based community resources with a desire to learn about more opportunities.
●Comfortable working in various environments, and with individuals who are homeless, low-income and/or have experienced mental health issues or substance abuse.
●Valid driver’s license and reliable transportation.
●Strong ability to maintain confidentiality and adhere to HIPAA regulations.
Contact this candidate