Customer Service Client Relations
Resume:
Evonne Mayeda
BILLING COORDINA TOR PROJECT COORDINA TOR
ADMINISTRA TIVE CUSTOMER SERVICE
SOFTWARE
SKILLS
•MS Excel, Word, Outlook
•Oracle
•Workforce
•Adobe
•MAS 90/200
•Sugar CRM
•Sales Force
•Prolog
•Heavy Bid/Job
PROFESSIONAL PROFILE
• 24 years working with Bay Area Contractors, Subcontractors, Vendors and Suppliers
• 24 years of Accounting and Payroll
• 24 years Customer Service and support with recognized strengths in contractor, customer and account maintenance, problem solving and multi-tasking
• 22 years of Project Coordination
EXPERIENCE
CONSTRUCTION COORDINATOR – CENTRAL COAST, SAN JOSE & DE ANZA DIVISIONS
PACIFIC GAS & ELECTRIC 06/2023 – present
• Update daily vendor job attainment statuses, notes and changes in DPM tracking system
• Update weekly vendor scheduling call statuses, notes and changes in DPM tracking system
• Update Construction Manager job statuses and notes in DPM tracking system
• Request job package creation from Clerks or Analysts to send out RFP’s
• Update job package statuses upon receipt of Clerk end of day daily email
• Send RFP’s daily for jobs in territory and update receipt of pricing and competitive bids in DPM tracking system
• Change/update vendors in DPM tracking system as needed when no bids or no response from original vendor occur, and re-RFP
• Send RFP confirmation emails to New Business Job Owners and update job readiness and notes in DPM tracking system
• Confirm/update Construction Manager assignments in DPM tracking system
• Use SAP to determine type of work, access job packages and permits, schedule dates, etc.
• Filter job status reports as needed/requested
• Train new Coordinators on process and procedures EH&S COORDINATOR – COVID TASK FORCE
BLOOM ENERGY 02/2022 – 02/2023
• Update and maintain Covid case tracking database
• Update and maintain company-wide (CA and DE) Covid vaccination and booster database
• Administer new patient registration with testing lab
• Ship Covid test kits to employees in protocol, field service and customer installation group teams
• Follow up with employees in protocol on testing timelines, results, and clearing them to return to work via current CDC guidelines
C O N TA C T
EDU CAT I ON
GENERAL STUDIES
West Valley College
Saratoga, CA
CERTIFICATE OF
COMPLETION
Academy of Radio
Broadcasting
Fremont, CA
HIGH SCHOOL
DIPLOMA
Westmont High School
Campbell, CA
********@*****.***
Campbell, CA
Evonne Mayeda
Evonne Mayeda
BILLING COORDINATOR PROJECT COORDINATOR
ADMINISTRATIVE CUSTOMER SERVICE
Page 2
EXPERIENCE, CONTINUE
PACIFIC NORTHWEST OPERATIONS SUPPORT
BADGER DAYLIGHTING, INC. 08/2021 – 02/2022
• Review daily work tickets for accuracy of hours, rates, line items, etc.
• Compare daily work ticket accuracy against Workforce, Oracle and Geotab tracking
• Acquire and attach any back-up documentation required by customer to daily work tickets
• Contact customers to request PO’s and CO’s
• Reach out to contracts department for PO’s to be uploaded, and add PO to the job
• Submit ticket correction forms for completed tickets not yet invoiced
• Approve tickets
• Verify 3rd party charges are correct on tickets vs. invoices received from vendor
• Work with billing, AM’s, contracts, collections, and customers to solve any billing issues
• Compose and submit credits/rebills
• Make adjustments to operator timecards, rates and per diem
• Ensure Union rules are followed
• Adjust rates when applicable’
BILLING COORDINATOR, PG&E SANTA CLARA & SANTA CRUZ COUNTIES LEWIS AND TIBBITTS, INC. 03/2018 – 04/2021
• Support Superintendent and Field Crew
• Receive, log, track, edit and price out PG&E paving tags
• Track PG&E sales vs. costs weekly
• Create and submit invoices and LME sheets for all completed tags per PG&E division
PROJECT COORDINATOR, LOS GATOS, CA
FILANC/GSE JOINT VENTURE (on-site at Montevina WTP) 09/2015 – 02/2018
• Support Project Managers, Project Engineers and crew
• Union dispatch requests, new hire paperwork and worker’s comp administration
• Job cost code timecards and invoices, process vendor/supplier orders and invoice approval
• Procurement of PPE and EHS supplies and inventory maintenance
• Purchase and change order administration
• Order office supplies, payroll pick-up and distribution, weekly equipment hour readings and reporting
Evonne Mayeda
BILLING COORDINATOR PROJECT COORDINATOR
ADMINISTRATIVE CUSTOMER SERVICE
Page 3
EXPERIENCE, CONTINUED
SITE ADMINISTRATOR, CUPERTINO, CA
RUDOLPH AND SLETTEN (on-site at Apple Campus 2) 05/2015 – 07/2015
• Front desk administration
• Order and stock office supplies, food and beverages for entire staff
• Meeting preparation, lunch orders and set-up
ESTIMATING AND CONSTRUCTION MANAGEMENT ASSISTANT & ACCOUNTING SUPPORT, SAN JOSE, CA
JENSEN LANDSCAPE 04/2013 – 03/2015
• Download bid documents, drawings and prepare estimating folders and request bid bonds
• Request and maintain insurance certificate database
• Create and maintain job folders and drawing updates
• Daily processing and deposit of accounts receivable checks PROJECT COORDINATOR, SAN JOSE, CA
LYNCON CONSTRUCTION (on-site at Lockheed in Palo Alto) 05/2012 – 04/2013
• Support Project Managers, Project Engineers, Superintendents and Subcontractors
• Weekly OAC meeting preparation and minutes, RFI and submittal entry into Prolog
• Order office supplies, drawings, and necessities needed for smooth daily operations
• Timecard submittal
EAS & CCTV NATIONAL SERVICE COORDINATOR, MILIPI TAS, CA WG SECURITY PRODUCTS 07/2010 – 05/2012
• Request and process contractor work orders for payment and resolve billing issues
• Prepare customer invoices and verify NTE amounts
• Schedule EAS and CCTV service calls from call center and create work orders
• Quote parts, ship via UPS/FedEx and schedule installation upon approval
• Create, update and maintain customer records with call details FIRE EXTINGUISHER/HOOD SERVICE COORDINATOR, NATIONAL SERVICE COORDINATOR AND ACCOUNTS PAYABLE/RECEIVABLE, SCOTTSDALE AND TEMPE, AZ (TEMP POSITIONS)
AIDANT FIRE PROECTION TELGIAN FIRE & LIFE SAFETY GENESIS FIRE PROTECTION 08/2007 – 08/2009
• Schedule fire extinguisher and hood inspections and process customer billing
• Schedule fire and sprinkler repair service calls and create work orders within NTE amount
• Lien releases, accounts payable and receivable
Evonne Mayeda
BILLING COORDINATOR PROJECT COORDINATOR
ADMINISTRATIVE CUSTOMER SERVICE
Page 4
EXPERIENCE, CONTINUED
CONTRACT SERVICES ADMINISTRATOR, CAMPBELL, CA
DIVERSIFIED FIRE PRODUCTS 05/2006 – 07/2007
• Prepare and process proposals, contracts, account renewals, Central Station set-up and emergency contacts, and UL certifications and device counts
• Authorize customer billing, call delinquent customers and resolve billing issues
• Act as key liaison with customers and property managers on contract-related issues and ensure understanding of inspection schedules, billing processes, terms and cycles
ADMINISTRATIVE ASSISTANT, PROJECT COORDINATOR, HUMAN RESOURCES, ACCOUNTING AND PAYROLL, CAMPBELL, CA
BAUER CONCRETE 05/2002 – 05/2006
• Support the President, Vice President, Controller, Superintendent and Crew
• Prepare bids, invoices, pre-lien notices and lien releases
• Coordinate contracts, business licenses, insurance and new job folder set-up
• Fleet/heavy equipment licensing and maintenance management
• New hire, benefit, safety program and worker’s comp administration
• Timecard entry, check printing, payroll tax deposits and reports and bank reconciliation
OFFICE MANAGER AND PERSONAL ASSISTANT, LOS GATOS, CA G.E. RICHARDSON ELECTRIC (OWNED SIX COMPANIES) 01/2000 – 05/2002
• Owner banking and errands, accounts payable and receivable, timecard processing
• Call dispatch, personal auto and fleet licensing and maintenance coordination
• New hire paperwork, benefit and worker’s comp administration, calendar and travel management
REFERENCES AVAILABLE UPON REQUEST
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