Business Analyst North Carolina

SUMMARY OF QUALIFICATIONS

More than ** years of experience serving courts, justice organizations, and state and local governments as a Business Analyst and Implementation Specialist.

** *****’ experience providing technical support and training.

Managed the support function for approximately 4500 Judicial Branch users.

Over thirty years of skills identifying, evaluating and prioritizing customer needs.

Drafting Requests for Proposals (RFPs)

Served as Conversion Coordinator for the transition of the Mecklenburg County North Carolina Case Information System (MCCJIS) to the State of North Carolina Judicial Information System. This involved data mapping, data validation, assignment of resources, gap analysis and creation of software design specifications, curriculum training plan development and delivering training to the entire Mecklenburg County Criminal Justice community.

Conducted gap analysis sessions, created functional requirements for software design specifications consistent with established company guidelines which included prototypes with screen layouts and required data mapping.

Prepared and facilitated joint requirements planning and joint application design sessions.

Court management systems experience as Senior Courts Consultant and Business Analyst with Consulting Services, Systems and Computer Technology (SCT), Affiliated Computer Services (ACS), the North Carolina Judicial Branch and the Maryland Judiciary.

Developed and maintained a repository of legally sufficient forms using SharePoint. Responding to referred issues using ServiceNow.

Developed and maintained all state of Maryland protective orders using Odyssey software by Tyler Technologies.

RECENT INITIATIVES ACCOMPLISHED Acted as a liaison between the Judicial Forms Subcommittee and users to uphold legal integrity.

Established, maintained and developed a repository for all “outgoing” Mecklenburg County local legal forms for the North Carolina Judiciary. Served as a liaison between the Judicial Forms Subcommittee and the user community in order to maintain legal integrity.

Established, maintained and developed a repository for all “outgoing” legal forms for the Maryland Judiciary. Served as a liaison between the Judicial Forms Subcommittee and the user community to maintain legal integrity.

Planned and delivered intuitive business-critical process improvement solutions with integrated workflows to enhance information exchange performance and capability. This was achieved using Microsoft Office SharePoint Server (MOSS) collaborative tools with emphasis on the DMAIC (Define, Measure, Analyze, Improve, and Control) methodology and CMMI (Capability Maturity Model Integration) framework. The business value realized included greater collaborative transparency, enhanced information quality, and reduced information delivery timeframes across command element administrative sections.

Established improved requirements and change management process models and plans to support the implementation of Information Management Office (IMO) IT governance. This was achieved using Six Sigma integrated ITIL (Information Technology Infrastructure Library) principles that focus on business continuity and value. The business value realized included a stronger foundation specification to support the continual process and service improvement.

Advanced software project quality management and analysis service level efficiencies and effectiveness, including process guidance improvements for requirements management, test management and deliverables management. This was achieved using Lean Six Sigma and Earned Value Management principles to value stream components of the quality management system. The business value realized included increased cross-functional support capability, while maintaining nominal resource levels, across internal IT software development project teams.

PROFESSIONAL EXPERIENCE

State of North Carolina Judicial Branch, DataStaff 01/2023 – 06/2023 6 months

Technical Writer/Training Specialist and Subject Matter Expert

•Provided remote (phone) support and onsite support for court processes and applications to North Carolina Judicial Branch users as they implement and use eWarrants, Odyssey, and other products.

•Configuration of the system including creating forms within the applications, including tokenization.

•Participating in data conversion activities between legacy systems and eCourts applications

•Testing eCourts application functionality

•Assist end-user training sessions for a variety of Judicial Branch users.

•Research and document standard business decisions regarding the configuration of various Odyssey products.

State of Idaho Department of Juvenile Corrections, Coolsoft Technology 04/2020 – 12/2022 19 months

Technical Writer and Subject Matter Expert

Provided services for a variety of small and large software projects related to the development of a new Idaho Juvenile Offender System (IJOS).

Project activities included web application development, database creation and conversion, rebuilding agency-to-agency interfaces, and creating high-level reporting features.

Provided consultation and expertise related to business rules, legislation and suggestions related to rewriting functionality. Served as a subject matter expert in Criminal Justice related matters.

Developed use cases, user stories, and mockups.

Attended and led frequent meetings with the client which allowed for progress reports, discussion of issues and maintaining a priority listing of requirements.

Conducted testing and supervised user acceptance testing.

State of South Carolina Department of Social Services 08/19 – 03/20 6 months

Business Analyst

ROLE: Business analyst on the CFS Project. The business analyst position for the South Carolina Family Court Case Management System responsible for the following activities:

Participated in Joint Application Design sessions and facilitated the development of requirements in an iterative environment (Agile).

Reviewed vendor functional design documents and validated functionality meeting approved detailed requirements.

Developed and executed State test cases for various testing phases. (System Integration Test, State Acceptance Testing, and Curam Integration)

Coordinated with state subject matter experts to confirm system functionality meets end user expectations.

Triaged incidents discovered during all phases of testing. These included application defects, design issues and functional scope changes. Worked with vendor personnel to communicate incident(s), provide additional insight, discuss potential solutions and eventually test the provided incident correction.

Reviewed all relevant vendor documentation including but not limited to business requirements documentation, test plans, technical design documentation.

State of Maryland Judiciary, Mansai, Corporation 05/2012 – 07/2019 88 months

Contract Senior Business Analyst

Elicited and gathered information necessary to analyze and re-engineer business processes, document requirements and provide support to court users. Worked as part of a team of analysts in the implementation of the MDEC (Maryland Electronic Courts) system. Maintain a document repository which contains both current and conceptual process profile and models.

Elicited requirements using interviews, document analysis, requirements workshops, gap analysis, surveys, site visits and workflow analysis. Communicate and collaborate in the production and maintenance of the following artifacts: Forms repository, Forms Change Management procedural document, business process flow diagrams, software design specifications, testing etc.

Involved in Software Development Life Cycle (SDLC) utilizing Agile/Scrum Methodology.

Provided reporting both verbally and in writing (narrative and graphical) to groups of varying knowledge levels and at varying degrees of specificity. This included writing instructions for form usage and maintaining a repository of legally sufficient forms.

Responding to inquiries regarding “outgoing” legal form validity and establishing a traceability matrix of legal sufficiency reviews for each form.

Utilize analytical skills and ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form. This also included writing instructions for form usage gleaned from legal sufficiency reviews.

Extensive work with judicial or family Court related software project experience, experience with case management systems, and experience with financial or scheduling systems.

Utilized MS Office (Word, Excel, PowerPoint, Visio) for project documentation, artifacts, and presentations.

Provided Support to court users, recorded defects tested repairs.

United States Department of Defense 09/2011 – 05/2012 8 months

Contract Business Analyst

Business Analyst and Technical Writer supporting process improvement initiatives and solutions for United States Marine Corps II Marine Expeditionary Force business-critical processes.

Performed requirements analysis and lifecycle management for process improvement initiatives requiring collaborative information management solutions. Apply Lean Six Sigma DMAIC methodology, CMMI framework, and ITIL principles to develop efficiencies and improve the effectiveness of Information Management Office and Staff Section business processes.

Provided needs assessments, stakeholder analysis, SIPOC (Supply, Input, Process, Output, Customer Diagram) analysis, root cause analysis, structured business and functional use cases.

Develop BPMN (Business Process Modeling Notation) designed as-is and proposed business process models, UML (Unified Modeling Language) designed conceptual / logical data models in compliance with the Department of Defense Architecture Framework (DoDAF).

Coordinated and executed SDLC (Software Development Life Cycle) activities and deliverables, including business / system requirements definition, design / installation documents, system and acceptance test plans, test cases, test results analysis and defect reports.

Utilized analytical skills and ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and communicated clearly and effectively in spoken and written form.

Involved in Software Development Life Cycle (SDLC) utilizing Agile/Scrum Methodology.

Provided quality analysis and procedural guidance to the project development team, including change management, document management and test management.

Created lesson plans (samples available by request) provided soft skills and computer training (Windows and Microsoft Office) to various divisions and assignments within the United States Marine Corps and Department of Defense (MCB Camp Lejeune, MCB Quantico and MCRD Parris Island).

Utilized MS Office (Word, Excel, PowerPoint, Visio and SharePoint) for project documentation, artifacts, and presentations.

Systems and Computer Technology (SCT) and Affiliated Computer Services (ACS)] 11/1999 – 08/2011 141 months

R&D IT Quality Process Analyst

Performed quality compliance analysis, business and system requirements analysis, and change management for planned and executed SDLC activities / deliverables; provide Quality Management System (QMS) procedural guidance to project teams throughout the Banner application’s development and support phases for City of Atlanta District Court, Fulton County Superior Court and the States of Rhode Island Judiciary and Delaware Judiciary.

Authored and managed SDLC documentation to comply with standard PMI (Project Management Institute) best practices and SEI (Software Engineering Institute) / CMMI / Information Technology Infrastructure Library (ITIL) principles. Maintained compliance with federal, state and local rules of court for computer systems validation while with Systems and Computer Technology.

Developed Business Process Modeling Notation (BPMN) models and Unified Modeling Language (UML) object / data models.

Provided document management using, workflows and change control to develop informational continuity in a controlled environment.

Established guidance for test planning, test case development and execution, results analysis, defect tracking, and reporting while implementing Banner software.

Implemented the service levels and processes for a quality analysis framework to support internal IT project teams, IT vendors, and global business user groups. Advance adaptability, service level efficiencies, capacity, and process improvements to enhance continuity across IT and business groups.

Provided software analysis and business process review for the Parish of East Baton Rouge, Baton Rouge, LA, the District Court of Port St. Lucie, Florida and states of Rhode Island, Delaware and Arkansas.

Creation of software design specifications specific to “gaps” in Banner and Context-FE Software applications

Responsible for providing or creating consulting services, training, software requirements specifications, test scripts and services related to the implementation of Banner software in the Fulton County Superior Court and the States of Rhode Island, Delaware, Arkansas, and city of Atlanta.

Assisted government clients who purchased the Banner software in a variety of roles including consulting services, training plan development, functional training, technical product design, product development, change management and client support.

Utilized analytical skills and ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form.

Utilized MS Office (Word, Excel, PowerPoint, SharePoint and Visio) for project documentation, artifacts, and presentations.

Received numerous awards for innovative quality software and services.

State of North Carolina Judicial Branch 07/1997-10/1999

Senior Business Analyst, Implementation Specialist, Field Services Support Specialist

Field Services Support Specialist serving thirty-nine District Attorney’s Offices and twelve Public Defender Offices.

Assisted with the implementation, training and support of the thirty-nine District Attorney Offices and twelve Public Defender Offices. District Attorney/Public Defender Case Management System (RDBMS) within the state of North Carolina.

Responsible for statewide special projects to include training and implementation related to the Driving While Impaired Vehicle Seizure Statute.

Member of the North Carolina Conference of District Attorneys faculty.

Guest lecturer at the North Carolina Conference of District Attorneys at annual meetings and training seminars

State of North Carolina, Judicial Branch 01/1990 – 08/1997

Help Desk Supervisor/Special Projects Coordinator

Senior support person, systems trainer, special projects.

Provided supervision for the help desk function and provided support for approximately 4500 Judicial Branch users.

Served as the senior expert problem solver for the Judicial Branch of Government as second level support for all hardware and software related issues.

Created and maintained hardware service contracts (RFPs), served as security administrator and was temporarily assigned to Mecklenburg County (Charlotte) Conversion Project as Conversion Coordinator.

Received many letters and accommodation for providing excellent customer service and support to Clerks of Court, District Attorneys, Public Defenders, District Court Judges and Superior Court Judges.

State of North Carolina, Judicial Branch 12/1986 – 12/1989

Field Services Supervisor and Senior Systems Trainer

Project Manager, Trainer, Implementation Specialist

Field Services Supervisor responsible for managing the implementation of thirty-nine of the State of North Carolina’s 100 counties and, training and implementing one hundred counties on the state's mainframe Criminal Application.

Conducted pre-implementation meetings with key court officials, prepared lesson plans, delivered classroom instruction, implemented thirty-nine of the one hundred counties and supervised a staff of six field service representatives.

Assisted with the rollout of the state's Civil and Child Support System (RDBMS).

Implemented twelve counties on the Child Support System (RDBMS).

Managed the conversion of Mecklenburg County’s MCCJIS system (Charlotte) to the state system.

North Carolina Department of Community Colleges 09/1970 – 12/1986

Part time Instructor

Basic Law Enforcement Curriculum (Fayetteville Technical Community College)

Police Science Curriculum (Durham Technical Institute and Wilson Technical Institute)

Academic College Transfer Curriculum (Durham Technical Community College and Central Carolina Technical Community College)

Town of Cary, Town of Pittsboro, and City of Fayetteville 09/1970 – 12/1986

Sworn Police Positions

Police Officer, Chief of Police, Platoon Investigator, Field Training Officer, Lead Police Academy Instructor, Police Planning and Research Analyst, Honor Guard

NC Community College System, Instructor (Part Time) (08/1970 – 12/1989)

Contracted to provide instruction at various community colleges on the following topics: English Composition, Traffic Planning and Management, Accident Investigation, Courtroom Testimony and Demeanor, Criminal Law, Rules of Evidence, Laws of Arrest, Arrest Search and Seizure, Police Defensive Tactics, PR-24, Kubaton, Firearms Qualification, Officer Survival, Use of Force and Civil Liability, National Registry of Emergency Medical Technician Certification (Ft. Bragg, NC), Police Organization and Administration, Criminal Investigation, Identifying the Drinking Driver, CPR, and Basic Law Enforcement Training (BLET).AND SPECIALIZED TRAINING

AA, Liberal Arts-English, Lenoir Community College, Kinston, North Carolina

AS, Police Science, Durham Technical Community College, Durham, North Carolina

Accident Investigation and Reconstruction, Traffic Institute University of Missouri

Criminal Justice Instructor, North Carolina Criminal Justice Training and Standards Council

Criminal Justice Instructor Evaluator, North Carolina Criminal Justice Training and Standards Council

National Registry of Emergency Medical Technicians Instructor

Advanced Criminal Investigation, North Carolina Justice Academy

Process Modeling and Analysis, The Inteq Group, Inc.

Data Modeling and Relational Design, The Inteq Group, Inc.

Lean Six Sigma Yellow Belt Certification, Mountain Home, Inc.

ORGANZATIONS

Charter Member of the North Carolina Association of Chiefs of Police

International Association of Chiefs of Police

Region J Executive Committee

North Carolina Conference of District Attorneys Faculty

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