Administrative Assistant Office Manager

PRECIOUS JACKSON

https://www.linkedin.com/in/precious-jackson-b9792a53/

San Diego 92154 619-***-**** **********@*****.***

WORKER’S COMPENSATION

Hands on Claims/Clerical/Administrative Assistant providing clerical support in the worker’s compensation field for over 15 years. Assisted in paying all indemnity and outstanding bills for up to 5 examiners/adjusters. Trained Administrative team under the Claims Operations Supervisor. Handle Medical Only Claims.

Skills & Competencies

OSHA/HIPPA standards - Process of incoming and outgoing mail -Scheduling appointments QME/AME- Microsoft Word, Excel, Powerpoint, windows and Outlook – Customer/Patron service – Communication – Team oriented to ensure top performance – Create and mail all DWC notices and File & Serve timely to attorneys, employees and doctors. Skilled in California and Arizona Work Comp Ordinances.

PROFESSIONAL EXPERIENCE

SUBSTITUTE SCHOOL OFFICE MANAGER

La Mesa Spring Valley School District 3/2025- Current

Print substitute sign-in sheet- reconcile sign-ins at the end of the day, speak with parents about registration and child arrangements after school, assist principal and school health nurse with children's needs.

Claim Adjuster-Administrative Assistant 2019-2022

Gallagher Bassett-San Diego, Ca; Phoenix, AZ Public Entity

Set up MO & Indemnity claims (COVID). Make 3-point contacts and work status calls. Follow up with Clients for claimants needs; Reserves for claim, confirmation of time loss in accordance to Arizona Law, medical referral approvals. Pay reimbursements and clear invoices received, re-bill for third party billers, and ensure indemnity checks for claimants. Authorize medical procedures. Edit and ensure correct demographics. Maintain electronic files. Assist in upgrade from MO to Indemnity. Close files on occasion. Clear Error reports when assigned. Create and send letter and upload forms via the ICA portal.

ADMINISTRATIVE ASSISTANT/CLAIMS ASSISTANT 2018-2019

PRG Recruiters, Gallagher Bassett – San Diego, CA

Set up MO & Indemnity claims. Order supplies & help maintain office equipment. Process mail/ UPS/scanning. Order closed files. Make work status calls. Create DWC/CA letters and documents. Make TD, PD, Mileage & Adjustment payments.

Library Aide 2017-2020

National City Public Library

Create new accounts for patrons wanting a library card. Accept late payments and provide direction for books when needed. Place books back per dewy decimal system.

Underwriting Coordinator

Qualstaff Resources 2016-2018

Assist with researching potential and standing clients for renewal of policies in the system.

CLAIMS ASSISTANT/JR. WORKERS COMP MANAGER

The Best IRS- Eastridge Workforce Solutions, San Diego, CA 2014-2015

Set up First Aid, Medical Only and Indemnity Claims. Handled Medical Only claims from inception until closure. Made status calls to clinics and authorized appointments. Worked with third party administrator, Legal Team, Doctor’s and company staff to close claims quickly. Pulled monthly payroll, quarterly impairment, temp records and daily audits for chief financial officer & owner.

CLERICAL ASSISTANT I

Berkshire Homestate Hathaway Companies, San Diego, CA 2007-2012

Assigned claims to examiners, printed subpoena’s, prepared & maintained physical claim files. Accounts Payable for clients. Paid 200-450 bills daily. Answered switchboard calls & front desk reception. Headed electronic billing department as a liaison for reconciling invoices.

EDUCATION/CERTIFICATION

Associate of Applied Science, Business Management & Accounting, California College of San Diego, CA 2020

5 years of Clerical Assistant Service, Berkshire Homestate Hathaway Companies

ADDITIONAL WORK EXPERIENCE

Qualstaff Resources-Preferred Employers Group, San Diego, CA- Underwriting Coordinator 2016-2018 Obtained credit checks. Reviewed and obtained experience rating forms. Performed data entry for new submissions. Verified Workers’ Compensation for companies. Verified AB2883 waivers according to new legislation. Endorsed policies. Assisted underwriting operations in administrative support.

City Of National City- Library, National City, CA- Library Aide 2017-2020

Register patrons for public access cards, accounts receivable, and harvest books in selected areas.

Qualstaff Resources- Brandes Investment Group San Diego, CA- Receptionist 2017

Opened office and answered main switch board. Ensured each meeting room clean and prepared for appointments. (water, coffee, food for breakfast, lunch and dinner as needed)

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