Administrative Assistant Support

CAREER OBJECTIVE

To obtain an administrative role where my keen attention to detail, strong organizational skills, and proactive problem-solving abilities can contribute to the smooth operation of the office. Committed to maintaining efficiency and promoting a positive work environment, I aim to optimize processes, support management and team members, and contribute to the successful achievement of organizational goals.

PERSONAL INFORMATION

Age: 39 years old

Birthday: April 11, 1986

Nationality: Filipino (Philippines)

Current Residence: Doha, Qatar

Status: Single

Religion: Roman Catholic

Education: Bachelor’s Degree in Business Administration Total work experience: 15 years in admin assistance and secretarial job WORK EXPERIENCE

EWS Management and Consultancy W.L.L.

Assigned to MILITARY MEDICAL CITY HOSPITAL (MMCH)

Ar-Rayyan, Qatar

September 1, 2024 – PRESENT, Executive Personal Assistant Administration Department, CEO Office

MICHELLENE LAZARTE BALERIADO

Mobile: +974-********

Email: *.*************@*****.***

Duties:

• Collect data and prepare reports as requested by the supervisor, ensuring completion of reports within the established time frame with minimal errors.

• Organizes information data for review and presentation of the supervisor.

• Handle and respond to all incoming and outgoing communications (via email, by phone and in-person) in a professional and timely manner, ensuring accurate message taking, copying and distributing information as necessary.

• Handle the calendar meetings, maintain an accurate and up-to-date schedule to organize appointments, providing reminders and advice to ensure critical meetings are not missed.

• Maintain complete confidentiality while accurately distributing, or filing correspondence, calls, or queries to ensure proper traceability of all documents.

• Taking minutes of the meeting and track actions taken that require a response, and inform the direct supervisor of any documents or matters needing immediate attention.

• Ensure that departmental documents are promptly distributed to the relevant department, properly screened, and organized in the signature file as necessary.

• Covering work of colleagues as needed, especially when on vacation.

• Performs various jobs and other related duties as instructed. HAMAD MEDICAL CORPORATION (HMC)

Doha, Qatar

December 30, 2014 – August 31, 2024, Senior Secretary Internal Medicine Department, Chairman’s office

Surgery Department, Podiatry Unit

Ambulatory Care Center – Hamad Hospital

Duties:

• Performs various jobs and other related duties as instructed by Head of the Department, Director of Nursing and Head Nurse.

• Providing admin assistance to all physicians and nurses in the department as needed.

• Organizing work, arranging calendar appointments, creating work orders/ticket requests, collecting information and follow-ups on pending requests.

• Creating memos, letters and general correspondence.

• Maintaining and updating department reports and records.

• Managing phone calls, arranging workloads – filing documents for department records.

• Assisting and dealing with the queries and concerns of the visitors.

• Handling initial recruitment process; arranging interviews, preparing recruitment papers and coordinating with other concerned departments and applicants as needed.

• Monitor and order office supplies, ensuring that the office is always stocked with necessary materials.

• Creating work orders to Engineering Dept. for office maintenance and to Bio-medical Engineering Dept. for medical equipment maintenance.

• Maintaining a clean, healthy and safe environment in the office. BANK OF THE PHILIPPINE ISLANDS - BPI/MS

Makati City, Philippines

October 01, 2007 to January 14, 2013, Administrative Assistant BPI/MS Insurance Department

Duties: Performing all administrative & accounts document control.

• Input client and policy information into the company's database and ensure that information is up to date.

• Perform general administrative tasks such as answering phones, greeting clients, and handling correspondence.

• Manage appointments and coordinate schedules to avoid conflicts.

• Provide assistance to the clients by answering inquiries, addressing concerns, and directing them to the appropriate department.

• Assist clients with the initial steps of filing claims, gather necessary documents, and ensure that all paperwork is correctly filled out and submitted.

• Maintain and update physical and electronic files, ensuring that records are accurately filed and easily accessible.

• Assist in preparing and managing policy documents, endorsements, renewals, and cancellations.

• Track the status of insurance applications, renewals, and claims, providing updates to clients as needed.

• Assist with internal and external audits by providing necessary documentation and support.

• Use insurance-specific software to manage policies, claims, and client information.

• Coordinate with IT support to resolve any technical issues that may arise with office equipment or software systems.

• Facilitate communication between different departments to ensure that work runs smoothly.

QUALIFICATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION major in Marketing, ABE International College

June 2003 – May 2007

Las Piñas City, Philippines

SKILLS & COMPETENCIES

• Ability to manage multiple tasks and prioritize effectively.

• Competence in understanding and processing data.

• Competence in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other office-specific software.

• Ability to keep records and files systematically with a high level of accuracy in preparing documents and managing records.

• Ability to manage schedules and calendars efficiently.

• Ability to manage time effectively to meet deadlines and keen to detail to avoid errors.

• Ability to handle unexpected situations and find effective solutions.

• Understanding the importance of confidentiality of certain information.

• Flexible in taking new tasks and responsibilities as needed.

• Ability to work well with others and build positive relationships. Support colleagues and work effectively as part of the team.

• Ability to communicate clearly with colleagues with strong verbal and written communication.

• Proficiency in drafting emails, reports and other documents.

• Understanding of database management and basic IT troubleshooting.

• Familiarity with office equipment such as printers, copiers and scanners. PERSONAL ABILITIES

• Time Management and Flexible.

• Verbal and written communication skills.

• Multi-tasking and Proactive.

• Responsible, Reliable and Approachable.

• Professional, Respectful and Trustworthy.

CHARACTER REFERENCE

Dr. Ajit Kumar Varma

Specialist in Podiatry Unit, Surgery Department

Hamad Medical Corporation

Mobile #: 3335 0575

Ms. Katrina Anica Acido

Nurse Educator

Military Medical City Hospital

Mobile #: +974-****-****

Contact this candidate