Case Manager Service Representative

Elsa Solis

Houston, TX Cell: 832-***-**** ************@*****.***

PROFILE Motivated, open-minded administrative professional with several years’ experience in the areas of purchasing, accounting, travel arrangements, project files, report development and distribution. Detail oriented and a team player with the ability to make sound decisions. Demonstrate strong work ethic combined with excellent clerical, organizational and communication skills. Seeking employment opportunities that will effectively challenge me allow for professional growth and advancement.

SKILLS

SAP, Concur, Kronos, Citrix, Lotus 123, EPIC, Salesforce, Qualtrics

Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Visio (proficient)

Freelance Graphics, PeopleSoft 8 (proficient)

Snagit 10, Oracle, SharePoint, WebEx and Vision (proficient)

10-key by touch and type 55 wpm

P2 Energy Solutions

Spanish (fluent)

Templets

Cherokee-Federal/YMCA of Great Houston Bilingual Case Manager/CWS of Houston Bilingual Case Manager September 2023 – December 2024

Schedules initial assessments based on priority level and urgency

Conducts eligibility screening and determines eligibility for programs

Uses strong assessment skills to conduct comprehensive assessment of clients’ physical and emotional needs

Links clients to in-house services and programs to meet goals identified on the service plan

Maintains all requires documents and assessments in clients’ files as required

Maintains confidential information and exercises sound judgement and discretion

Request checks for clients’ on the RCA system

Up loads clients I-862 and I-94

BCFS Health and Human Services, San Antonio, TX Customer Service Representative/Vaccine Specialist Jan 2022 – July 2022

Provided services to individuals and families that were impacted by Covid-19, Infusion treatment and Vaccine Covid-19.

Completed needs assessments and make appointments for vaccines, infusion treatment services.

Was assign to assist and contact customers that lived in Houston, Tx and all Harris Counties

Looked up customers address in order to assigned them to the closes facility to receive their Covid-19 vaccines and infusion treatments. Used google map to locate customers address.

Used Saleforce to input customers information in order for resources to view customers had an appointment.

City of Houston, Houston, TX Customer Service Representative III, August 2020 – June 2021

Provided services to individuals and families that were impacted by Covid-19

Completed needs assessments and make appropriate referrals for services

Retrieved identification number in order to direct clients for Covid-19 result

EXPERIENCE Consultant / Temp Client: BCFS Health & Human Services, San Antonio, TX Disaster Case Manager, May 2018 - Sept 2019

Provide services to individuals and families impacted by disaster(s)

Complete needs assessments; develop case plans and make appropriate referrals for services.

Maintain contact with the client and ensure quality services are provided and needs are addressed

Look up/enter survivor’s information on CAN and ETO systems

Client: ExxonMobil, Spring, TX Administrative Assistant, Feb 2018 - May 2018

Provided administrative support to management staff and project resources company personnel

Maintained calendars, organization charts and distribution lists

Oversaw logistics for meetings; prepare and send meeting invitations, schedule conference rooms & catering

Initiated and coordinated travel arrangements including air, ground, hotel, passport/visa application preparation

Assisted with expense account reconciliations

Created and prepared documents using MS Word, Excel, Access

Office supply inventory management

Captured meeting notes for team meetings

Assisted with special events

Assisted other team members; assisted with coverage of EA’s desk

Took initiative, anticipated issues, prioritized and met deadlines

Spectrum, Houston, TX Administrative Assistant, May 2017 - Sept 2017

Arranged domestic and international travel including lodging, transportation and overall itineraries

Ordered office supplies

Managed calendars, consolidated meetings and ensured preparation of executives supported

Assisted in the set-up/onboarding of new hires. Set up IT accounts, ordered equipment and business cards, prepared the office space and scheduled training

Coordinated and reserved conference rooms

Prepared and processed expense reports for approval

Updated corporate directory

Sorted and distributed incoming/outgoing mail; prepared FedEx packages

Answered incoming calls and directed to proper person

Building security, visitor coordination and other duties associated with the smooth running of the office

Input supplies order into the SAP to be received

Cheryl Garcia & Company, Houston, TX Administrative Assistant, March 2017 - April 2017

Full administrative services for all travel requirements including booking flights, ground transportation, and preparing detailed itineraries for all trips

Coordinated onsite and offsite events

Utilized master level skills in MS Office

Updated documents, presentations, and pre-read docs to ensure they followed SFI guidelines (templates, formats)

Created and maintained distribution lists and org charts

Managed all work in a strictly confidential manner

Managed correspondence with external contacts

Prepared business expense reports

Assisted with ad hoc projects

Scribed minutes and drafted minutes/communications

Prepared a variety of reports - month end, weekly sales reports

Worked independently to resolve issues

Managed and maintained / monitored calendars and ensured needed support materials were available

Greeted visitors and acted as host for training internal and external sessions

Answered phone and direct calls/switchboard multiline

Maintained organized office and lobby area

Favorite Health Care, El Paso, TX Direct Care, Oct 2016 - Jan 2017

Provided care and supervision for children ages 13 to 17

Monitored and provided support services and daily group activities. Ensured policies and procedure were enforced.

Assigned to second shift support.

Worked closely with DCS Staff and Clinicians.

Southwestern Energy Production Company, Houston, TX May 2011 - Aug 2015 Team Assistant/Department Administrative Assistant

Provided administrative support for SVP, VP, Director, Manager, and other team members

Maintained and coordinated Manager's schedule

Arranged all travel (domestic and international) for the department using Concur

Prepared Managers’ expense reports

Arranged conferences and conference calls, scheduled meetings and conference rooms

Maintained organizational charts/head counts, areas of responsibilities staffing count and contractor maintenance.

Combined and merged Monday Morning Report; input reports on the SharePoint system

Ordered office supplies

Sorted and distributed incoming/outgoing correspondence

Composed and edited AFE Review for team

Scheduled and planned for special events

Assisted in the onboarding of new hires including setting up IT accounts, ordering equipment and business cards, preparing the office space, and scheduling proper training

Assisted with data input into company databases such as tax ID number, address changes on the P2 Tobin

Enterprise Land system Used templets for special projects using the excel software

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