Customer Service Data Entry
Resume:
AMELIA S STEPHENS
***************@*****.***
Summary
To obtain a position in Customer Service Sales/Care Agent/Tech Support that will allow me to combine my strength in data entry and processing along with sales and problem solving with my interest in quality customer service.
Employment History
Customer Services/Tech Support (WFH)
06/2023-01/2025
40 hours wkly
Concentrix USA
High Point, NC
I offered technical support for Apple Products. From the iPhone to the Mac computers. I was also a mentor when they have new training classes. I understand SaaS when I’m providing technical support on 3rd party apps like, Netflix, Microsoft, Google, and internet cable. Yes they are not prime products I service, I can offer minimum help to my customers. This is one reason I always got great results with green surveys for my services.
●Healthcare concierge/HR (WFH)
01/2021-05/2023
40 hours w wkly
Randstand USA
High Point, NC
Completed opened enrollment for employees. Process data entry of their benefit elections in SAP software system. Made sure the employees understood what benefit they chose and uploaded and receive to process any updates to their elections. Combine data from other systems to complete account information.Maintained employees personal information and kept it confidential. Contributed to team efforts by accomplishing related results as needed.Transferred the on going team when necessary.
●Human Resource Officer (WFH)
09/2018 - 12/2020
40 hours w wkly
Randstad USA
Charlotte, NC
Completed open enrollment for employees. Process data entry of their benefit elections in SAP software system. Made sure the employees understood what benefit they chose and uploaded and receive to process any updates to their elections. Combine data from other systems to complete account information.Maintained employees personal information and kept it confidential. Contributed to team efforts by accomplishing related results as needed.Transferred the on going team when necessary.
● Customer Service Representative
06/2017 - 09/2018
40 hours w wkly
Anomaly Squared Inc
Greensboro, NC
Took calls for auto, life, and homeowners insurance. Screened calls for agents.
Assisted customers with questions on mortgages. Referred customers to specific mortgage companies for refinance or purchase. Trained new hires in the insurance and banking department. I was allowed to work from home.
● Customer Assistant
10/2013 - 03/2017
40 hours w wkly
Alorica
Greensboro, NC
Worked in NY Times department as a General Care Agent.
Performed customer credits or issued notification for re-delivery of paper.
Ensured that appropriate changes were made to resolve customers' problems.
Resolved customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money.
Conference with customers by telephone to provide information about products or
services.
● Licensed Security Officer
01/2010 - 09/2013
40 hours w wkly
G4S Secure Solutions, Inc
Greensboro, NC
Monitored and authorized entrance and departure of employees, visitors, and other
persons to guard against theft and maintain security of premises.
Completed reports of daily activities and irregularities, such as equipment or property
damage, theft, presence of unauthorized persons, or unusual occurrences.
Called police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons.
Answered alarms and investigated disturbances.
Circulated among visitors, patrons, or employees to preserve order and protect property.
● Loan Processor
01/1999 - 12/2008
40 hours w wkly
Worldnet Financial Services
Greensboro, NC
Verified and examined information and accuracy of loan application and closing
documents.
Interviewed loan applicants to obtain personal and financial data and to assist in
completing applications.
Assembled and compiled documents for loan closings, such as title abstracts, insurance
forms, loan forms, and tax receipts.
Answered questions and advised customers regarding loans and transactions.
Contacted customers by mail, telephone, or in person concerning acceptance or
rejection of applications.
Education History
University of Phoenix Online Phoenix, AR
1 Year at College
Business Administration
Jan Secor Real Estate School Greensboro, NC
Certificate
Real Estate School
St. Augustine's College Raleigh, NC
1 Year at College
Business Administration
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