Customer Service Medical Assistant
Resume:
Brianna Hughes
Dyersburg, TN *****
**********@*****.***
Willing to relocate to: Tennessee - Blytheville, AR - Caruthersville, MO Authorized to work in the US for any employer
Work Experience
Medical Assistant/Phlebotomist
Achieve Medical Weight Loss-Jackson, TN
October 2024 to Present
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions
• Assisted with administrative tasks such as filing documents or processing paperwork
• Aided in training new medical assistants on office protocols and clinical procedures
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Maintained inventory of medical supplies and equipment to ensure availability when needed Independent Contractor
DoorDash-Jackson, TN
December 2023 to Present
Maintained a customer rating of 4.8 stars over hundreds of deliveries.
• Managed multiple client projects simultaneously, ensuring timely completion and high-quality deliverables
• Delivered exceptional customer service by promptly addressing client inquiries and concerns
• Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions Administrative Assistant
Geriatric Essentials-Dyersburg, TN
May 2014 to Present
Administrative office duties & charting for Geri-Psych Nurse Practitioner. Keeping notes either written or entered into computer. Scheduling. Faxing/scanning.
• Maintained accurate electronic medical records (EMR) for all patients, including updating personal information, medical history, and treatment plans
• Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times
• Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
• Supported physicians during minor procedures by providing assistance as needed
• Maintained knowledge of medical terminology to effectively communicate with healthcare professionals
• Provided administrative support to physicians during patient consultations or meetings
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate data entry Intern
Heartland For Children-Bartow, FL
August 2018 to December 2018
Completed 400 hour internship with Heartland for Children in Bartow, FL, with a special emphasis in working with special education students in the school system. Responsibilities included monitoring student behavior in the classroom to assess for appropriate behavioral interventions, completing bio- psycho-social assessments of students, and helping organize school events. Education
Bachelor's degree in Social Work
Southeastern University-Lakeland, FL
September 2015 to November 2018
Skills
• Medical office experience
• Developmental Disabilities Experience
• Care plans
• Phlebotomy
• Microsoft Excel
• Administrative Experience
• Vital signs
• Organizational skills
• Social Work
• Case Management
• Special Education
• Sales
• Computer skills
• Medical terminology
• Customer service
• Microsoft Office
• Medication administration
• Autism Experience
• Patient care
• Experience Working With Students
Certifications and Licenses
Driver's License
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