Preschool Teacher Customer Service

PROFESSIONAL SUMMARY

A dedicated and passionate educator with a proven track record of successfully leading student discussions and providing individualized instruction. Communicate effectively with administrators, faculty, and parents. Well-versed in educational standards and innovative teaching methods.

WORK HISTORY

Goddard School - Lead Preschool Teacher 07/2023 - Current

•Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

•Utilized books, songs, and games to engage students.

•Addressed behavioral and learning issues with parents and daycare management.

•Monitored students' academic, social, and emotional progress and recorded in individual files.

•Planned educational opportunities based on children's interests.

•Promote physical, academic, and social development by implementing diverse classroom and outside activities.

•Applied play-based strategies to provide diverse approaches to learning.

•Allow ample outdoor discovery time in the schedule each day.

•Developed weekly lesson plans and activities to engage children and promote learning.

•Established positive communication with parents in daily conversations and formal conferences.

•Consulted with parents to build and maintain positive support networks and support continuing education strategies.

•Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

•Sanitized toys and play equipment each day to maintain safety and cleanliness.

•Gave one-on-one attention to children while maintaining overall focus on the entire group.

•Educated students in foundational concepts such as shapes, numbers, and letters.

•Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

•Prepared pre-class materials.

•Submitted weekly lesson plans.

SKILLS

•SOCIAL SKILLS AND COMPETENCES

•Excellent customer service skills. Excellent listener. Sympathetic to people's dilemmas.

•Patient, understanding, Works well in a fast-paced environment,

•Enthusiastic learner and constantly looking for ways to assist people in need. Excellent

•Organizational and scheduling skills. Excellent leadership, motivation, and presentation

•Skills. Beginning to intermediate advertising and marketing skills. Excellent time

•Management and scheduling skills.

•COMPUTER SKILLS

•Proficient with

•Microsoft Word, Excel, PowerPoint, and also the Internet.

EDUCATION

Saint Paul's High School,

06/2010

North Carolina Central University

05/2024

Early Childhood Education

North Carolina Pembroke University

05/2026

Masters in Education

Creative School - Lead Infant Teacher

09/2021 - 07/2023

•Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

•Keep classroom and feeding areas clean, neat, and safe.

•Applied play-based strategies to provide diverse approaches to learning.

•Promote physical, academic, and social development by implementing diverse classroom and outside activities.

•Promoted development of social, emotional, and communication skills in infants.

•Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.

•Used proper sanitizing techniques for toys, surfaces, and equipment.

•Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.

•Educated students in foundational concepts such as shapes, numbers and letters.

•Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.

•Instructed children in health and personal habits, such as eating, resting, and toileting.

•Monitored students' academic, social, and emotional progress and recorded in individual files.

•Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.

•Allow ample outdoor recreation time to support physical development.

•Implemented curriculum to enhance classes with learning-focused activities.

•Made nutritious breakfasts, lunches, dinners, and snacks for children.

•Continually kept abreast of toy and child-related recalls and safety warnings.

Independent Contractor - Delivery Courier

03/2021 - 12/2021

•Followed company policies and procedures during shift.

•Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

•Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

•Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries.

•Developed a strong sense of the most efficient routes to avoid traffic and construction on local roads and highways.

•Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.

•Tracked delivery status and updated customers for expected delivery time.

•Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.

•Escalated issues to the supervisor for immediate remediation.

•Properly documented all specimens received using [Software].

•Processed payments and handled cash transactions to secure proper compensation.

•Handled receipt, storage, identification and delivery of products for clients.

•Utilized GPS technology to navigate delivery routes and avoid traffic congestion.

•Managed delivery route for optimal use of time and fuel.

•Obtained signatures for delivery documents and packages.

•Built professional relationships with customers and business partners to establish trust and credibility.

•Maximized processes by managing delivery schedules and prioritizing based on urgency.

•Communicated with dispatch and customers for accurate delivery information.

•Followed safety procedures and regulations to protect packages and vehicles.

•Loaded and unloaded packages onto delivery vehicles for proper storage and handling.

•Delivered packages to customer doorsteps and business offices.

•Inspected truck before delivery, checking for proper storage of packages.

•Collected payments from customers for packages delivered and provided receipts to use as proof of transaction.

•Performed walk around on delivery vehicle before beginning the shift to verify correct and safe operating order.

•Logged delivery information in tracking systems to enable real-time delivery status.

•Utilized communication devices to stay in contact with dispatch and provide real-time status updates.

•Contact customers to confirm delivery details and locations.

•Operated vehicle safely in highly congested areas with no traffic violations.

•Utilized GPS navigation systems to navigate faster routes.

•Verified package information to check for accuracy and completeness.

•Safely loaded items into the delivery vehicle to minimize damage while in transit.

•I Always drove safely to avoid accidents and harm.

Stowers Elementary School - Substitute Teacher

04/2020 - 06/2020

•Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students

•Manage the classroom effectively to encourage student participation, minimize distractions, and maintain a positive learning environment

•Adapt teaching methods to fit the needs of each student

•Supervise students in and out of the classroom, including in the halls, on the playground, and in the cafeteria

•Provide in-class and at-home assignments based on the available lesson plan

•For long-term substitutes: develop lesson plans and assignments

•Consistent with the regular teacher's past lesson plans.

KinderCare Learning Center - Toddler Lead Teacher

01/2015 - 05/2020

•Acknowledges parent and child with a greeting at drop-off and pick-up

•Communicate with parents daily, and report at least one positive event (accomplishment, amusing anecdote, etc.) about each child to the parent

•Uses positive phrasing with children

•Communicates frequently with children throughout the day, naming objects, and actions, using who, what, when, and where

•And why, and open-ended questions

•Co-plays/interacts with children during play activities both indoors and on the playground

•Submits weekly curriculum plans to the Center Coordinator by Thursday for the coming week

•Plans and provide appropriate activities to ensure smooth transitions throughout the day

Synergy Homecare, Caregiver-PCA 06/2015 - 01/2016

•Providing companionship and conversation

•Providing stabilization and assistance with walking

•Preparing meals and cleaning up meal-related items

•Providing medication reminders and appointment reminders

•Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens, cleaning bathrooms, kitchens, etc.)

•Washing and ironing laundry

•Running errands

•Accompanying clients to appointments

Operation New Life - Infant Lead Teacher

01/2013 - 01/2014

•Plan and implement lesson plan activities and experiences that are developmentally appropriate

•Respond quickly to children's different and personal needs (verbal and non-verbal cues) temperament styles, abilities, and cultures

•Prepare the infant/toddler learning environment for children to learn through active exploration and interaction with adult caregivers

•Document daily individual needs strengths, interests, service plans, attendance, and meal count for each child

•Review and carry out health plans for special diets, allergies, medications, and administration.

Ross Department Store - Cashier

01/2013 - 01/2014

•Set up promotional displays

•Successfully handled crowds of over 200 people during demanding sales events

•Maintained customer information in the store database

•Kept a tidy store front and replenished stock as needed

•Maintaining inventory in the back

•Arranging inventory on the store floor

•Tagging merchandise

•Reorganizing items

•Maintaining a neat store

•Provide courteous and prompt service

•Welcome customers as they enter and thank them as they leave

•Assist customers in locating what they're looking for

•Provide excellent after-sales service

Young Rembrandts - Assistant Teacher

10/2011 - 03/2013

•Serve as a role model for students by cultivating personal artistic talents and creating artistic work

•Monitor the pacing of instruction and budget class time efficiently by providing clear directions, outlining expectations, and effectively bringing to closure instructional experiences

•Use effective presentation skills when employing direct instruction, including appropriate vocabulary and examples, clear and legible visuals, and articulate and audible speech

•Provide a nurturing, supportive, and positive classroom climate that encourages student responsibility, using positive motivation, clear classroom routines, challenging instructional strategies, and effective classroom management techniques.

Durham Technical Community College - Receptionist

01/2012 - 05/2012

•Answer telephone, screen, and direct calls

•Take and relay messages

•Provide information to callers

•Greeting people entering the organization

•Direct people to correct destination

•Deal with queries from the public and customers

•Provide general administrative and clerical support

•Prepare correspondence and documents

•Receive and sort mail and deliveries

•Schedule appointments

•Maintain appointment diary either manually or electronically

•Organize conference and meeting room bookings

•Tidy and maintain the reception area

Contact this candidate