Hospitality Management House Supervisor

PERSONAL DETAILS:

Name: Kashmira

Surname: Morrison

Identity Number: 000**********

Gender: Female

Marital status: Married

Nationality: South African

Language: English

Criminal record: None

Health: Excellent

Driver’s license: Code 08

CONTACT DETAILS:

Address: Pietermaritzburg

Cell Number: 074-***-**** / (076-***-****

Email address: *************@******.***

SECONDARY EDUCATION:

High school: Drakensberg Secondary School

Highest Grade Passed: Grade 12

Subjects Passed:

-Visual art

-Maths literacy

-Life orientation

-Afrikaans

-Business studies

-Consumer studies

-English

TERTIARY EDUCATION:

Institution: 2019-2020

Qualification: Higher certificate in Hospitality Management

Subjects:

-Supervision in the hospitality industry

-Managing beverage operations

-Hospitality today

-Health and safety

-Housekeeping in the hospitality industry

-Managing front office operations

-Academic literacy

-First Aid

-Fire fighting

Top Skills:

-Food cost analysis

-Food cost management

-Restaurant management

-Office administration

-Microsoft office

-Pilot

-Food and beverage operations

-Reservations

-Telecommunications

EMPLOYMENT HISTORY:

Name of hotel: Southern Sun Elangeni and Maharani

Duration: 10 weeks:

-I worked as a waiter at ocean breeze, in banqueting, Lingela and Panorama bar. At these restaurants and the banqueting department I helped with serving the guests and assisting them if they needed anything. In the banqueting department and at Panorama bar I took orders and served guests they food and beverages.

-At Panorama bar I worked as a bartender and waiter as well. I spent most of my time as a bartender, I gained a lot of knowledge during that time like how garnishes should be cut and how it should be garnished for each cocktail. While working as a bartender I learnt how to make different cocktails, how to serve alcohol, make virgin cocktails, and wine. I attended a wine course on how to serve wine in Elangeni along with professional bartenders.

-I worked as a room service waiter in Maharani and Elangeni. I assisted in setting up trays and putting orders together. As a girl we weren’t allowed to go up to rooms for our own safety, whenever I was done a male waiter went to the room with the order. At the end of the day I used to help clear floors and once I was back I helped reset trays for next shift.

-I worked in the hub. In that time I learnt how to use opera and micros. I also assisted with stock take.

-I worked at the coffee shop, I helped making orders. They taught me how to make hot beverages and how to serve them as well. They also taught me how to enter the order on the system, as well as how to close orders. We used micros aswell.

-I worked as a waiter for 2 big events in banqueting. One was a Gala dinner held by Multichoice at sky venue in maharani and the second event was am auction breakfast at SSEM Great Illanga where the famous rugby player Pieter Steph DeToit was. So I gained event credits.

REFERENCE NUMBER:

Elangeni and Maharani: 031-***-****

Ocean breeze: PK

Panorama bar: Nathi Shabalala

The Hubb: Nokubonga

Room service: Olareen

Banqueting/ Events credit: Nziza Lungile

Coffee Shop: Mbali Sibiya

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Current employment history:

Job occupation: Food and Beverage Supervisor [FOH]

Establishment: Rockafella’s Golden Horse Tsogo Sun

Start date: 04 August 2023 ( still employed)

-Since I have started working at rockafellas I have gained a lot of experience in different aspects.

-Since I began I have gained more knowledge in administrative as well as financial experience in handling cash, taking deposits and making invoices.

-I have excellent customer service and communication skills. On a daily bas I am interacting with guests whether it is at the front desk taking bookings, answering calls or on the floor checking up on guests and insuring excellent service from our staff.

-I am capable of multitasking, when we come in at 15:45 till about 17: is45 once done opening the store by doing the FOH checklist I assist the cashier with answering calls, taking bookings, deposits and insuring everything is in order. From 17:30 till we open at 18:00 we conduct vibe meeting to ensure our waiters are in sync with what’s out of stock, if they have their tools and they show us how they upsell. After 18:45 I go onto the floor till close checking up on guests, ensuring they are happy and being taken care off.

-I am a fast learner and a hard worker. I am always willing to go the extra mile because I am passionate about my career. I am aware of the hospitality industry. I know what is expected of me and the standards.

-Working as a supervisor I have gained leadership experience. I am capable of managing staff and ensuring excellent service.

-Working in a constantly busy environment I gained the ability to work in a high paced environment.

-Most employers value supervisors who are proactive, responsible, ridable and capable. And I tick every box.

-I have been attending a lot of training such as food cost training, delegation and how to be an assertive manager, HR and disciplinary and how to conduct vibe meetings.

-I have assisted my senior manager who is in charge of our 2 function venues with managing a function as well as planning and ensuring it runs smoothly.

-After going for food cost training, my Operations manager has encouraged me to be more involved in actually doing our food cost at Rockafellas.

Reference numbers:

Boity Moesheshoe: 067-***-****

Valentine Duma: 076-***-****

CURRICULUM VITAE

OF

KASHMIRA DUKHI

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