Program Manager Project Management

Hillary Devin, MBA, PMP, PAHM, SA

Franktown, CO *0116

303-***-**** ************@*****.***

https://www.linkedin.com/in/hillary-devin-mba-pmp-pahm-sa-ssm-9508ba3/

Program Manager

Dynamic Program Manager at Evernorth Health Services with a proven track record in driving performance improvement and fostering collaboration. Expert in project management and change management, successfully led cross-functional teams to achieve key milestones while ensuring regulatory compliance and maintaining budgetary constraints. Recognized for effective communication and analytical thinking in high-pressure environments. Skills include:

Financial analysis.

Quality control.

Data-driven decision making.

Process improvement.

Team building and collaboration.

Regulatory compliance.

Effective communication.

Vendor management.

Conflict resolution.

Employee development.

Self-motivation.

Risk analysis and management.

Agile projects.

Problem-solving abilities.

Schedule management.

Budget administration.

Team leadership and direction.

Critical thinking.

Decision-making.

Stakeholder management.

Experience

Evernorth Health Services Denver, CO August 2013 - April 2025

Program Manager/Solution Train Engineer

Led very large teams of 40+ highly technical professionals across the globe supporting a 24/7 operation for a 35,000-employee company providing services to over 100 million members worldwide.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement ultimately furthering team member growth within the Enterprise.

Created tactical relationships with teams to propel projects and attain results.

Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.

Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.

Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.

Implemented quality control measures that upheld company standards.

Produced thorough, accurate and timely reports of project activities allowing leadership to make decisions that positively impacted the success of the programs.

Conducted regular meetings with team members to review progress and address any issues or concerns.

Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.

Communicated regularly with external partners to ensure alignment of strategies and goals.

Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.

Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.

Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.

Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.

Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed and maintained project plans, schedules, and budgets.

Education And Training

Master of Business Administration: Healthcare Administration

University of Colorado – Denver, Denver, CO

Certifications

Project Management Professional (PMP) August 2005

Project Management Institute

Scaled Agilist (SA) November 2015

Scaled Agile Academy

Professional, Academy for Healthcare Management (PAHM) February 2009

Information Technology Infrastructure Library (ITIL) Foundation Certification June 2007

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