Human Resources Manager

Marc Bye

Youngstown, Ohio ***** 330-***-**** *******@*****.***

SUMMARY STATEMENT

Experienced manager skilled in leading large projects and teams, with a particular focus on the employee and customer experience. Recognized for strong program administration and organizational development abilities. Strategic planner with flexibility to adapt to changing priorities. Effective leader adept at building relationships and resolving critical issues. Excels at creating efficient data driven solutions for time and resource management. PROFESSIONAL WORK EXPERIENCE

Regional Human Resources Manager April 2024-March 2025 Square One Health (Mountain Management Group)- Ohio/Pennsylvania Facilities

● Directly and passively sourced over 1000 candidates to fill over 300 roles to new and existing business units, utilizing Indeed, Linkedin, ZipRecruiter and Handshake. Adjusting hiring priorities as needed for operational development. High volume recruiting and priority recruiting to meet business needs.

● Interviewed over 500 candidates for all areas, including Director (Clinical Director, Director of Operations, Director of Nursing etc.), practitioner (Nurse Practitioner, Physician Assistant), Nursing and entry level positions

● Created and developed new roles as facilities developed, including writing job descriptions and job postings

● Managed $10 million bi-weekly payroll for over 150 employees, including expense reimbursement, bonuses, PTO, taxes and garnishments.

● Managed timecards for 150 employees, managing punch change requests and leave requests.

● Onboarded up to 60 employees per month, performed background checks, drug screens and I9 e-verify. Adjusted volume and hiring timeline as needed by communicating with department supervisors. Tracked using Monday.

● Created and implemented orientation and training programs to familiarize staff with policies

● Performed regular audits of personnel files and training to ensure compliance with all regulatory requirements

● Opened two new facilities, collaborating with leadership and owners in strategic level discussions to support organizational change and ensure long term financial viability

● Effectively developed new policies and procedures in deficient areas such as time off, attendance and performance. Implemented policies and reinforced policies to facilitate cultural shift among existing employees.

● Conducted employee investigations and resolutions. Responsible for all employee relations and personnel issues.

● Managed all aspects of employee transitions, including terminations, layoffs, promotions, transfers, pay rate negotiations, and rehires. Including ensuring seamless transitions of job responsibilities, client care, and Director-level duties, while ensuring proper handling of company property and access.

● Liaised with the unemployment office, job and family services and courts to ensure correct garnishments, child support and unemployment applications and updates were responded to appropriately, timely and correctly.

● Responsible for and accountable for labor cost and overtime cost management. Generated and presented reports regarding staffing ratios, overtime and scheduling to identify and reduce payroll inefficiencies. Operations Supervisor and Specialty Products Program Manager January 2020-January 2024 Biomat USA (GRIFOLS) - Youngstown, Ohio

● Managed a $22 million budget across payroll, donor payments, marketing, supply chain and facility maintenance

● Managed bi-weekly payroll and scheduling (utilizing ADP and Paycom) for 50 direct reports across multiple departments including physicians, nursing, medical screeners, phlebotomists, and plasma processors

● Increased output to 110% of 2020 levels and 200% of 2022 levels, operating at 70% of cost (lean manufacturing) by improving processes, cross training (5% to 80%), yield (88% to 96%) and low employee turnover.

● Planned, introduced and executed strategies to increase business, reduce costs and drive profit growth

● Increased process efficiencies to reduce average donation times from 160 minutes to 90 minutes

● Ensured compliance with FDA and international regulations for sale in North American, EU and Asian markets

● Oversaw and delivered training on new and updated procedures.

● Reviewed employee performance, mentoring and training to close knowledge and performance gaps

● Responsible for all employee hiring, training, discipline, awards, raises, promotions, transfers and terminations

● Resolved escalated customer concerns using positive attitude, excellent judgment, and focused solutions

● Ensured quality manufacturing processes; identifying, reporting, and addressing errors

● Developed and reviewed Standard Operating Procedures (SOPs) for new and existing processes, working with SMEs across the country to ensure clear and effective implementation, while using technical language.

● Streamlined marketing using CRM software (Salesforce), EDDM, facebook, billboards and community engagement; enrolled 60% of donors into the new app DonorHub, utilizing data driven analysis of effectiveness.

● Interviewed over 30 potential candidates, hired, onboarded and trained 10 new employees

● Kept detailed records of inventory and supplies. Oversaw preventative maintenance programs on equipment

● Coordinated regionally and nationally using Outlook and Microsoft Teams

● Managed biologically complex immunization, transfusion and antibody programs and customer requests

● Validated low temp freezers for European labile protein markets.

● Shipped blood and plasma at controlled temperatures using refrigeration and dry ice Physician - Senior Resident April 2018-October 2019 Southend University Hospital NHS Foundation Trust - London, UK

● Provided leadership in multi-disciplinary team to create a safe, effective, and efficient clinical environment

● Directed care for medical crises by utilizing crisis management and communication skills

● Managed up to 800 patients providing critical and emergent care

● Effectively communicated with unwell patients and families, showing empathy and compassion

● Provided classroom and hands on training to medical students and junior physicians

● Presented case studies, research and meta-analysis at conferences to over 500 attendees

● Developed continuous improvement cycle for monitoring and improving appropriate prescribing EDUCATION

Master in Business Administration - MBA in Healthcare Management, 2023 Williamson College of Business Administration – AACSB Accredited Youngstown State University, Ohio

Bachelor of Medicine, Bachelor of Surgery – MBChB, 2018 University of Bristol, UK

Registered Physician – GMC# 7604185

Bachelor of Science – Health Sciences, 2015 (Intercalated) University of Bristol, UK

With Honors

Dissertation: Molecular Basis for Diabetic Kidney Injury - Research degree specializing in novel renal function biomarkers STRENGTHS & QUALIFICATIONS

● Efficient, effective and creative problem solving

● Data driven. Advanced knowledge of Microsoft Suite programs including Excel (Including Pivot tables, VLOOKUP, macros, nested functions, and visual representations of data using large datasets), Word, and PowerPoint

● Ensures compliance with government and other regulatory organisations

● Clear and effective communication and management in high pressure environments

● Scheduling, payroll and timecard management software including ADP and Paycom

● People management: hiring, training, discipline, pay negotiation, promotion, terminations, transfers and layoffs.

● GMC registered Physician in the United Kingdom with hospital experience

● BLS/CPR with AED certified

VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

Trumbull New Theatre, 2024 - Present - Board Member (Trustee), stage manager, set design, lighting, sound and acting Panerathon and Toys for Tots, 2020-2024, coordinated with staff and customers to drive engagement and coordinated company participation with external organisations. Bristol First Aid Society, 2012-2018 - Treasurer, BLS Instructor, Instructed over 500 students over 18 courses, managed finances, expenses, course schedule, BLS/CPR licencing and course content

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