Closing analysis
Resume:
MABEL DAHUNSI
Email: ************@*****.*** Phone: 682-***-****
Professional Summary:
A goal getter with determination and ability to work with little or no supervision. Seeking position that offers stability and an opportunity to contribute to the overall success of a company/business.
Skills
Excellent oral and written communication skills.
Ability to work with team and leadership skills.
Active listening and learning.
Superior multitasking and prioritization skills.
High abilities in basic computer applications.
Work Experience
Ceris
Closing Analyst May 2023- Present
Daily files closing for different clients depending and the queue.
Quality Checking (QC) of closed files to make sure all files was accurately closed.
Attending different trainings on how to handle closing and file QCing.
Updated customer account.
Lasigun Llc
Customer Representative Apr 2021- Apr 2023
Welcomed customers warmly and got information on what help they needed.
Resolved customer complaints via walk in, phone, email, or social media.
Used telephones to reach out to customers and verify account information.
Updated customer account and walk them through “how to” whenever needed.
Redirected calls to appropriate individuals when we had client calls.
Helped clients in placing or cancelling of orders.
Attended to customer’s payment Information after purchased of goods or services rendered.
Addressed customers when they were not satisfied with products or services.
DSS/SPH Analytics
Telephone Interviewer Oct 2019 – Jun 2020
Answered customer telephone calls promptly and in an appropriate manner.
Worked with the management team to implement the proper division of responsibilities.
Politely assisted customers in person, via chat, email and telephone call.
Directed calls to appropriate individuals and departments.
Actively pursued personal learning and development opportunities.
Referred unresolved customer grievances to designated departments for further investigation.
Directed and guided new membership contracts with customers about their Medicaid and Medicare.
Salutem Services
Customer Service Representative Dec 2018 – Oct 2019
Greet customers warmly and ascertain problem or reason for calling.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Took payment information and other pertinent information such as addresses and phone numbers.
Placed or cancelled orders for clients whenever needed.
Answered questions about warranties or terms of sale.
Acted as the company gatekeeper.
Suggested and implemented solutions when a product malfunctions.
Handled product recalls and also to persuaded customers with issuance of better products.
Africana
Customer Care Service Rep Mar 2017 – Dec 2018
Defused customer concerns with exceptional conflict and problem resolution skills.
Updated customer accounts and system database with latest details to support accurate and efficient future transactions.
Evaluated customer information to explore issue, develop potential solutions and maintain high quality service.
Educated customers on promotions and new products to enhance sales.
Education
Olabisi Onabanjo University: Bachelor of Science 2016
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