Customer Service Representative

Princess Stanley

*.*.*********@*****.*** 404-***-**** Atlanta, GA

SUMMARY

Dedicated Customer Service professional with 6 years of experience in delivering exceptional support and resolving customer inquiries efficiently. Proven track record in enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Seeking a Customer Service Representative role to leverage expertise in customer relations, phone assistance, and timely documentation. WORK EXPERIENCE

Continuum Global Solutions Atlanta Georgia

Customer Service Representative Oct 2024 - Jan 2025

• Delivered exceptional customer support by efficiently resolving inquiries and issues, ensuring a high level of customer satisfaction and

• retention

• Answer Inbound Calls from Customers and Address Questions & Concerns.

• Provide Information About Their Insurance Coverage & Benefit Plans.

• Make Outbound Calls to Customers, Insurance and/or Doctor's Office as Needed to Verify Benefits. Conduent Atlanta Georgia

Customer Service Representative Mar 2024 - Jul 2024

• Addressed telephone inquiries and concerns, ensuring adherence to established procedures while maintaining call quality and integrity.

• Processed insurance claims effectively, contributing to the enhancement of operational workflows.

• Resolved customer complaints and facilitated connections with appropriate departments to ensure comprehensive support.

Allied Universal Security Woodstock Georgia

Security Officer May 2022 - Jan 2023

• Monitored client assets and implemented advanced security measures to ensure safety and protection.

• Developed and delivered customized security solutions tailored to the unique requirements of various client operations.

• Established and maintained a robust local leadership presence, strengthening trust and reliability among the client community.

Foundever Kennesaw Georgia

Chat Support Agent Apr 2022 - Jan 2023

• Resolved customer inquiries and issues promptly, maintaining high standards of service and support through live chat communication.

• Multitasked across various systems to deliver accurate information on products and services to customers.

• Clarified and addressed tax-related customer queries, contributing to enhanced customer satisfaction with the solutions provided.

Allied Universal Security Kennesaw Georgia

Security Officer Sep 2020 - May 2021

• Verified identification and maintained accurate logs for personnel access, upholding strict security protocols.

• Conducted inspections of individuals to aid in loss prevention, aligning with facility asset protection goals.

• Executed data entry responsibilities, ensuring precise documentation of daily traffic for operational reporting and information management.

Home Depot Marietta Georgia

Pro Associate Feb 2022 - Apr 2022

• Managed cash transactions, ensuring accuracy and accountability in all financial dealings.

• Resolved customer inquiries by providing accurate billing and payment information using computer systems.

• Delivered high-quality customer service, focusing on efficient and precise transaction processing. All N One Security Atlanta Georgia

Security Officer Sep 2021 - Jan 2022

• Implemented security protocols and property protection measures to maintain a secure environment for employees and visitors.

• Conducted regular patrols of parking structures, identifying and mitigating potential security risks.

• Responded to emergencies and incidents with prompt communication, contributing to a reduction in incident rates.

Wendy’s Atlanta Georgia

Cashier Sep 2018 - Apr 2020

• Processed customer transactions accurately and efficiently, enhancing customer satisfaction through attentive service.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations to promote a safe dining environment.

Sonic’s Drive In Atlanta Georgia

Cashier Jan 2017 - Oct 2018

• Processed financial transactions with accuracy and efficiency, ensuring prompt and courteous customer service in a fast-paced setting.

• Maintained strict adherence to food safety and presentation standards, enhancing customer satisfaction through diligent upkeep and proactive interaction.

EDUCATION

Benjamin Banneker

High School Diploma, Nursing

Atlanta Georgia

2020

SKILLS

Customer Service • Oral Communication • Leadership • Negotiation • Problem Resolution • Integrity • Interpersonal Skills • Customer Relations • Customer Loyalty • Computer Systems • Technologies • Applications • High Volume • Timely Documentation • Phone Assistance • Communication Skills • Problem-Solving • Empathy • Active Listening

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