Customer Service Quality Control
Resume:
Dillon Monchusie
***************@*****.***
Quakertown, PA, 18951
A B O U T M E
L I N K S
LinkedIn:
linkedin.com/in/dillon-pagel- monchusie-66611615a
S K I L L S
Forklift, Scissor lift, Kabota and JLG 1055-Lull
Time management skills Operational improvement File/records maintenance Team building
Computer Literate Sales
Report writing
Excellent communication Customer Service
Quick learner
With 10+ years' work experience in various jobs and qualified with a bachelors in Governance and Political Transformation and a Postgraduate Diploma (Honors) in Business Administration from business school.
I have grown professionally, able to adapt seamlessly, work independent without supervision and build strong relationships in a work environment. I am a great team player and deadline driven.
I became computer literate, gained experience in customer service, sales, research, leadership, team building, on the job training, supervising and managing small groups of 5 to 10 employees is an ongoing experience for me.
Being the bold person that I am, I found myself relocating to the United States as a hatchery worker, learning more every day and always curious to exploring opportunities.
W O R K E X P E R I E N C E
Production- Hatchery Worker (Agriculture)
Moyer’s hatchery- Quakertown, Pennsylvania/ February 2023- Present
Member of the EEC (Employee Engagement Committee).
Maintain quality control standards.
Handle live poultry.
Understand and meet deadlines.
Report operational issues to the attention of managers.
Operate forklifts, Scissor lift, kabota and JLG 1055-Lull.
Harvesting for James Duffek- Nebraska, Seward (September-October 2024)
Operating tractors (4800, 6280) and grain carts.
General maintenance on tractors, grain carts and combines (S670)
Operations- Receiving Manager (FMCG): Bidfood Free State/ Bloemfontein/ March 2022-January 2023.
Receive a computerized schedule from the buying department for the weeks expected deliveries.
Oversee and manage the receiving function of the branch.
Including:
Manage stock control and inventory function.
Enforce safety, security and housekeeping are adhered to.
Manage the receiving department and ensure the accuracy of all goods received.
Effectively communicate with the operations team.
Ensure that all warehouse staff are correctly dressed with Personal Protective clothing.
Assist with stock take.
Procurement- Buying Clerk (FMCG): Bidfood Free State/ Bloemfontein/ Sep 2021-Feb 2022
Create purchase orders for all stock and buyouts coming in, placing them with suppliers. Request I codes.
Ensure the right prices are charged from suppliers and assist in loading of supplier prices onto Great Plaines.
Place all purchase orders on the relevant delivery date in the receiving calendar, refine the Delivery dates to provide smooth flow in receiving.
Attend to all supplier queries regarding prices and short deliveries of products.
Do any return to suppliers for stock uplifted/ stock credited at branch by supplier,
or recalls.
Follow up on outstanding orders that need to be loaded onto the trucks. Confirm delivery of branches buyout deliveries.
E D U C AT I O N
High school diploma
Brebner High School / Bloemfontein / 2010
Grade 12
Bachelor of Arts
University of the Free State / Bloemfontein / 2019
Bachelor of Arts in Governance and Political Transformation
Six months community engagement service program.
Higher National Diploma: Completed
University of the Free State (Business School) / Bloemfontein / 2021
Postgraduate Diploma in Business Administration, passed subjects- Financial and Managerial Accounting, Business Calculations, Human Resource Management, Business Computer Applications, Relationship Marketing; Integrated Management and Leadership, Systems Thinking, Managing Information Technology; Economics for Managers and Operations Management.
Accreditation:
Central and East European Management Development Association International Accreditation (CEEMAN IQA)- (International Quality Accreditation).
Memberships:
AACSB (The Association to Advance Collegiate Schools of Business) AABS (Association of African Business Schools)
AMBA (Association of MBAs)
CEEMAN (Central and East European Management Development Association) SABSA (South African Association for Business Schools)
Graduation: 2022
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