patient access representative / implementation
Resume:
CYNTHIA D. ROCKER
Atlanta, GA
**********@*****.***
PROFESSIONAL SUMMARY
I am a dedicated healthcare professional with extensive experience in healthcare administration. A proven track record in developing and implementing patient-centered strategies as a consultant. I am ready to transition my career into the hospital and clinic sector. I aim to enhance the patient experience through effective communication, precise registration, efficient scheduling, and thorough insurance verification and claims submissions. I am committed to ensuring a seamless entry into the healthcare system.
SKILLS
Patient Registration and Scheduling
Insurance Verification
Service and Customer Service Oriented
Technological Literacy
Medical Terminology
Analytical Thinking
Revenue Cycle
Medical Billing
PROFESSIONAL EXPERIENCE
ALTERA DIGITAL HEALTH
Atlanta, GA
Expert Patient Access/ Revenue Cycle Implementation Consultant 01/2016 to 01/2025
Configured patient access systems to optimize workflow decisions based on best practices, HIPAA, and CMS guidelines.
Developed tailored patient registration workflows for various locations and units.
Trained staff on updated patient access protocols to ensure compliance and efficiency.
Resolved implementation issues to achieve a 10% increase in end-user adoption post-activation.
Educated radiology departments on scheduling, referral management, and prior authorization processes.
Facilitated interdepartmental communication to enhance claims processing validation across ED, OB, and Radiology departments.
SIGMUND SOFTWARE
NEW YORK
Sr. Implementation Clinical Consultant 01/2013 to 01/2016
Implemented a new Electronic Health Record system, focused on patient access, clinical intake documentation, and compliance with Meaningful Use CMS guidelines for psychiatric hospitals and substance abuse facilities.
Conducted design and discovery sessions to create system designs that align with workflow standards and best practices.
Provided Go-Live activation support to clients during the implementation of EMR software.
Comprehensive training sessions for end users, administrators, and clinicians through on-site and web-based methods.
Enhanced and refined the existing training curriculum to include new software functionalities.
Participated in quality assurance testing to ensure that the system functions effectively and that workflow efficiency is maintained for all users.
Maintained a 75% on-time implementation rate for all new clients.
MEDPLUS
Mason, OH
Sr. Implementation Consultant / Trainer 01/2010 to 01/2013
Company Overview: A Quest Diagnostic Company
Conducted onsite workflow analysis with clients before implementing Electronic Health Records (EHR) to ensure smooth integration and minimal disruption to patient care.
Assigned to manage high-risk accounts during dual EHR and Practice Management Systems implementation, achieving an 85% retention rate.
Collaborated with the Release Management Team to execute Quality Assurance tests for new product development, ensuring successful validation before launch.
Served as a Subject Matter Expert for Customer Support and Sales Teams on EHR, Meaningful Use (MU), and Practice Management issues.
A Quest Diagnostic Company
EDUCATION
SOME COLLEGE (NO DEGREE): HEALTHCARE ADMINISTRATION
DeVry University-Georgia, Atlanta, GA
SOME COLLEGE (NO DEGREE): EDUCATION
Clark Atlanta University, Atlanta, GA
PROFESSIONAL DEVELOPMENT
Technical Training with Impact, American Society of Training and Development, 01/01/05, 12/31/07
Merit Award for Technical Publication, Society for Technical Communication, Atlanta Chapter
RED CROSS VOLUNTEER
Volunteer with the Red Cross Blood Drives for Sickle Cell Initiatives
MERIT AWARD FOR TECHNICAL PUBLICATION
Received from the Technical Communication Atlanta Chapter.
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.comcynthiarocker0611
ACCOMPLISHMENTS
Member of the American Society of Training and Development
REFERENCES
References available upon request.
Contact this candidate