Customer Service Data Entry

KENNETH NEWTON

*****************@*****.*** C: 501-***-**** Cabot, AR72023

Summary

Professional and well-grounded office team member with superior clerical skills and Law Enforcement expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

Skills

Administrative support

Spreadsheet development

Scheduling and calendar management

Advanced MS Office Suite knowledge

Scanning and copying

Customer service

Document editing

Customer service excellence

Scheduling

Rapid 10-key data entry

Math and computer skills

Microsoft

First aid and safety

Service desk support

Employee scheduling

Evidence storage

Experience

09/2009 - 12/2018

Department Of Veterans Affairs

North Little Rock, AR

Lead Training Specialist

Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.

Developed complete training programs and led training using expert learning techniques.

Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.

Managed various training courses by developing curricula, instructions, documents and written tests.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Produced professional and error-free letters, presentations and spreadsheets.

Kept office records organized and supplies well-stocked for optimal team performance.

07/2007 - 09/2009

Department Of Veterans Affairs

Grand Junction, CO

Chief of Police

Established and enforced policies and procedures to achieve goals and objectives.

Conducted employee evaluations to review performance and provide constructive feedback to enhance achievement of organizational goals.

Reviewed reports and informed Director of requests needing direct attention.

Coordinated routine evaluations with local, state and federal regulatory agencies.

Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.

Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.

Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.

01/2004 - 07/2007

Department Of Veterans Affairs

Anchorage, AK

Police Captain

Prepared required investigation reports for court.

Strictly adhered to confidentiality protocol regarding client information and documents.

Proofread and typed correspondence for business leaders.

Assisted team members with special projects by coordinating records and resources to meet expected requirements.

Produced professional and error-free letters, presentations and spreadsheets.

Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Maintained office safety by screening visitors, updating logs and issuing temporary passes.

Delivered excellent customer support and customer service experiences when interacting with large groups of people in busy office.

Education and Training

06/1986

Normal Illinois

High School Diploma

Normal Community High School

Normal, IL

Some College (No Degree) in Criminal Justice

Illinois State University

Conway, AR

Some College (No Degree) in Office Technology/ Customer Service

UACCM

Certifications

Certified in Customer Service

Certified in Office Technology

Certified in Financial responsibility/ Bank Teller

UACCM Wage program.

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