Customer Service Life Insurance
Resume:
Kimberly McCray
Monroe, LA *****
****************@******.***
Proven expert in customer relations and computer skills, with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Proficient in conflict management, active listening, and goal-oriented mindset. Leveraged
decision-making and problem-solving abilities to exceed service standards. Confident working with a diverse range of clients task prioritization, ensuring high - quality deliverables and client trust. Possesses a First Aid Certification, Life Insurance License, and CPR Certification. I aim to use my proven skills to effectively fill the managerial role in your company. Committed to continuous improvement and contributing to team success.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Coast Professional, Inc.-West Monroe, LA
December 2023 to August 2024
• Logged details of customer service calls in computer system following correct protocols.
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Responded to telephone inquiries and complaints following standard operating procedures. Licensed Insurance Sales Representative
Primerica Life Insurance Agent-Monroe, LA
February 2022 to January 2024
• Maintained up-to-date knowledge of state-specific licensing requirements and ensured compliance at all times.
• Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies.
• Built strong relationships with clients through effective communication and personalized service.
• Quickly summarize complex information with bullet points, compelling data, or even interesting facts. Direct Service Professional (DSP)
Helping Hands Home Services, LLC-Bastrop, LA
April 2019 to August 2022
• Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication administration.
• Promoted independence and encouraged skill development through engaging activities and exercises.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients.
• Informed supervisors about any changes observed in the condition or behavior of the individuals supported.
• Maintained confidentiality regarding sensitive information related to clients' personal lives or health conditions.
• Managed multiple tasks and met time-sensitive deadlines. Education
High school diploma
Farmerville High School - Farmerville, LA
May 2005 to May 2009
Skills
• Computer skills
• Telephone reception
• Goal-oriented mindset
• Time management
• PCI
• Active listening
• Emotional intelligence
• Creativity
• Conflict management
• Collaboration
Certifications and Licenses
CPR Certification
First Aid Certification
Life Insurance License
Additional Information
REFERENCES
• References available upon request
Contact this candidate