Real Estate Customer Service

Brian D. Negro

630-***-**** *******@*****.*** Mesa, AZ

MULTIFACETED PROFESSIONAL IN SECURITY, REAL ESTATE, AND HOSPITALITY Dynamic and results-driven professional with extensive expertise in security services, real estate appraisal and investment, and restaurant man- agement. Proven ability to lead teams, optimize operations, and foster client relationships. Adept at strategic problem-solving and delivering exceptional service in high-pressure environments. KEY EXPERTISE & CORE ACCOMPLISHMENTS

Security & Safety Protocols

Real Estate Appraisal

Restaurant Operations Management

Sales & Client Relations

Property Investment & Flipping

Team Leadership & Development

Operational Efficiency

Business Ownership & Entrepreneurship

Customer Service Excellence

• Led security operations at Phoenix Sky Harbor Airport, enhancing passenger safety and service quality.

• Managed and grew a successful real estate appraisal business across Illinois and Arizona, ensuring compliance and accuracy.

• Directed restaurant operations for high-volume establishments, achieving significant sales milestones and team performance. PROFESSIONAL EXPERIENCE

Security Ambassador 2024 - Present

CLEAR / CLEARME - Phoenix, AZ

Providing security screening and passenger assistance at Phoenix Sky Harbor Airport.

• Conduct thorough passenger screenings to ensure safety and compliance.

• Assist travelers with security procedures, enhancing overall airport experience.

• Maintain high standards of service, contributing to a secure and efficient environment. Owner/Certified Appraiser 2000 - Present

@Appraisal Inc. - Illinois / Arizona

Operate a property appraisal business specializing in residential real estate valuations.

• Perform accurate property valuations adhering to industry standards.

• Manage all aspects of business operations, including compliance and client relations.

• Build a reputation for reliability and precision in property assessments. Owner/Real Estate Investor 2000 - Present

BON Asset Management - Illinois & Arizona

Invest in, renovate, and sell residential and commercial properties across Illinois and Arizona.

• Identify and acquire undervalued properties for renovation.

• Oversee property improvements and manage sales processes.

• Maximize investment returns through strategic property management. Maitre’d/FOH Operations 2009 - 2017

The Pump Room Chicago - Chicago, IL

Managed front-of-house operations and staff at a high-end Chicago restaurant.

• Supervised a team of 79 staff members, ensuring excellent customer service.

• Oversaw $25 million in annual sales, maintaining operational excellence.

• Implemented service standards that enhanced guest satisfaction and repeat business. Senior Sales Representative 2010 - 2019

RLI Corp - Multiple states

Managed a multi-state territory, driving sales and maintaining key client relationships.

• Generated over $4 million in annual sales across four states.

• Developed strategic client relationships, ensuring consistent sales growth.

• Provided tailored insurance solutions to meet client needs. 1/2 Owner/Franchisee 1996 - 2000

Fuddruckers Restaurants - Illinois

Operated a successful franchise restaurant, overseeing daily operations.

• Achieved $1.8 million in annual sales.

• Led a team of 75 employees, ensuring high standards of service and operational efficiency.

• Implemented marketing and customer service strategies that increased patronage. Manager 1992 - 1996

The Original Ginos East of Chicago - Chicago, IL

Managed operations for a high-volume restaurant.

• Directed a team of 220 employees, ensuring smooth daily operations.

• Generated $13.5 million in yearly sales.

• Maintained high-quality service standards and operational efficiency. Kitchen Manager 1989 - 1992

Hard Rock Café - Chicago & Houston, TX

Led kitchen operations in Chicago and Houston locations.

• Supervised over 80 kitchen staff, ensuring quality and safety.

• Contributed to $20 million in annual sales through efficient kitchen management.

• Ensured compliance with health and safety regulations. General Manager 1984 - 1989

The Original Pancake House - Villa Park, IL

Managed all aspects of restaurant operations in Villa Park, IL.

• Generated $1.6 million in annual revenue.

• Led a team to deliver exceptional customer service and operational standards.

• Implemented process improvements to enhance efficiency and customer satisfaction. SKILLS & ADDITIONAL INFORMATION

Technical Skills

• Security Protocols

• Real Estate Valuation

• Restaurant Management

• Sales & Negotiation

• Team Leadership

• Operational Optimization

• Customer Service

• Business Development

• Property Investment

• Compliance & Regulations

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