Legal Assistant Office Administrator

JAMIE M. COOPER

**** ********* **. *********, ** 44004 440-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and resourceful Office Administrator with over 20 years of experience in office management, including 15 years in the legal field. Demonstrates expertise in client relations, multi-tasking, and maintaining confidentiality. Proficient in legal document preparation, e-filing, and office operations with advanced skills in Microsoft Office Suite, QuickBooks, Clio, and AR/AP. Known for providing win-win solutions, fostering efficiency, and excelling in fast-paced environments.

CORE COMPETENCIES

Legal Document Preparation & E-Filing

Client & Witness Coordination

Accounts Receivable/Payable Management

Scheduling & Calendar Management

Confidential Information Handling

Office Technology & Software Proficiency

HR Recruitment & Employee Training

Workflow Optimization

PROFESSIONAL EXPERIENCE

Legal Assistant

Atty Malcolm S. Douglas, Esq., Jefferson, OH

04/2023 – Present

Serve as the primary point of contact for clients, ensuring prompt and professional communication.

Draft complex litigation documents, including complaints and deposition notices.

Manage e-filing processes and coordinate witness interviews.

Process and organize client medical records efficiently.

Maintain attorney schedules and oversee new client intakes.

Utilize Thryv and Case Fox for case management.

Legal Assistant

Atty Jane Hawn-Jackson, Esq., Ashtabula, OH

2012 – 04/2023

Supported attorney operations by drafting pleadings and appeals.

Handled QuickBooks, accounts payable/receivable, and client billing.

Managed My Case and Clio software for effective case tracking.

Coordinated attorney schedules and handled new client intakes.

Performed general office duties, including filing, greeting clients, and correspondence.

HR Administrative Assistant

Goodwill Industries, Ashtabula, OH

2010 – 2012

Assisted HR with recruiting, interviewing, and onboarding processes.

Administered payroll through ADP and QuickBooks, ensuring accuracy.

Managed AR/AP, deposits, and budget reporting for five stores.

Coordinated schedules for pickups and deliveries, enhancing operational efficiency.

Performed multi-line phone management and general office tasks.

Intake Receptionist

Atty Paulette F. Balin, Ashtabula, OH

2008 – 2010

Conducted new client interviews and maintained detailed intake records.

Processed medical records and tracked court appeal filings.

Provided front-desk support, including managing calls and client greetings.

Office Manager

USA Cellular, Ashtabula, OH

1998 – 2008

Directed retail operations, including inventory management and stock orders.

Recruited, hired, and trained sales associates, fostering high-performance teams.

Resolved customer concerns, achieving high satisfaction levels.

Balanced cash drawers, prepared deposits, and managed billing issues.

EDUCATION

Kent State University, Kent, OH (1994 – 1996)

Harbor High School, Ashtabula, OH (1990 – 1994)

TECHNICAL SKILLS

Microsoft Word, Outlook, Windows

QuickBooks, Clio, My Case

ADP Payroll, Thryv, Case Fox

ACHIEVEMENTS

Successfully streamlined office operations, reducing administrative inefficiencies by 15%.

Spearheaded the adoption of new case management software, improving productivity by 20%.

Earned consistent praise for exceptional client service and professional demeanor.

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