Talent Acquisition Customer Service
Resume:
BONNIE
RZASA
**********@*****.***
Salem, AL 36874
Bold Profile
I have years of customer service experience. 10 Plus of those years were in a management roll. I would love the opportunity to re-establish myself in a career. I have so much to offer on a day to day business level of understanding how to handle customers.
Human resources professional with strong background in recruitment and talent acquisition. Proven ability to streamline hiring processes and enhance candidate experience. Valued for collaborative approach and adaptability, possessing expertise in candidate sourcing and interview techniques.
Professional HR specialist with strong expertise in talent acquisition and employee engagement. Demonstrates consistent focus on fostering team collaboration and adapting to changing organizational needs. Skilled in candidate sourcing, interviewing, and onboarding, ensuring alignment with company goals. Known for reliability, effective communication, and achieving measurable recruitment outcomes. Experienced with recruitment processes and talent acquisition. Utilizes effective communication to build strong candidate relationships. Knowledge of HR best practices ensures optimal hiring outcomes. Resourceful HR Recruiter polished in posting and advertising job vacancies through print, audio and virtual mediums and evaluating applicants by discussing job requirements and qualifications. Driven and goal-oriented professional possessing first-rate decision-making and time management skills paired with deep familiarity of interviewing techniques. Expertise in recruitment and applicant screening. PROFESSIONAL SUMMARY
SKILLS
• Quoting and estimating
• Requirements gathering
• Time management
• Project management
• Team building
• Administrative support
• Project organization
• Operational improvements
• Invoice generation
• Communications
• Problem resolution
• Team management
• Customer service
• Relationship Building
• Contract management
• Relationship development
• Inventory management
Global K9 Protection Group - HR Recruiter
Opelika, AL • 10/2022 - Current
WORK HISTORY
Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
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Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
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Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
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Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
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Developed recruiting strategies to identify qualified candidates and build network.
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Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
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Participated in professional development opportunities related to human resources management and recruiting practices.
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• Verified applicant references and employment details. Evaluated strengths and weaknesses of candidates through effective screening processes.
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Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
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• Enhanced candidate experience by streamlining the interview
• Supervision
• Business operations
• Organization
Ivy Tech Community College
Kokomo, IN
Some College (No Degree): Business
EDUCATION
Spar Group Inc. - Independent Contractor
Auburn Hills, MI • 09/2020 - Current
Printing all projects out to reset all merchandise that is a 3rd party. Resetting the merchandise in all of the stores that is available. Returning merchandise to select vendors. Communicating to all store managers and assistant managers about the products that are coming off the new set. Reading the new schematics to use in the new resets. Whatabuger - Manager
Auburn, AL • 09/2020 - 10/2022
process and providing timely feedback.
Established ongoing communication channels with past applicants, creating an active network of potential future candidates.
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Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
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Increased diversity in candidate pools by leveraging social media and attending networking events.
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Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
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Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
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Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
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Coordinated schedules to arrange management interviews with applicants.
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Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
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Operated and maintained applicant tracking and candidate management systems.
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Pre-screened resumes prior to sending to corporate hiring managers for consideration.
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Developed and implemented onboarding and orientation programs for new employees.
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• Developed and monitored employee recognition programs. Collaborated with managers to identify and address employee relations issues.
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Coordinated implementation of people-related services, policies and programs through departmental staff.
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Advocated for staff members, helping to identify and resolve conflicts.
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Administered employee benefits programs and assisted with open enrollment.
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Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Cross-trained existing employees to maximize team agility and performance.
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Improved safety procedures to create safe working conditions for workers.
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Home Depot - Freight Handler
Opelika, AL • 03/2020 - 09/2020
Briggs & Stratton - Assembly Line Worker
Auburn, AL • 01/2020 - 03/2020
Chrysler Group LLC - Production Worker
Auburn Hills, MI • 03/2014 - 01/2020
Dollar Tree - Assistant Store Manager
Kokomo, IN • 09/2008 - 03/2014
Unloaded trucks, payroll, scheduling, hiring, ordering, and all of the training.
Deals Plus - Assistant Store Manager
Kokomo, IN • 09/2004 - 09/2008
Walmart - Department Manager
Kokomo, IN • 06/1994 - 09/2004
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
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Oversaw inventory management, optimizing stock levels, and reducing waste.
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Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
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Established team priorities, maintained schedules and monitored performance.
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Evaluated employee performance and conveyed constructive feedback to improve skills.
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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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Assisted in organizing and overseeing assignments to drive operational excellence.
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Organized and positioned product cases in produce warehouse and walk-in cooler.
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Assembled component parts of [Type] item and completed hand-finishing of final products.
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Inspected finished products for quality and adherence to customer specifications.
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Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
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Oversaw efficient receiving and inventory management to keep stock within optimal levels.
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other
EDUCATION AND TRAINING
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