Customer Service Data Entry

Cedric Datrice

**********@*****.*** 409-***-**** Houston, TX

SUMMARY

Customer Service professional with 7 years of experience seeking a role as a Customer Service Agent. Proven track record in managing customer accounts, resolving complaints, and assisting with technical issues in high-volume environments. Skilled in conflict resolution, data entry, and active listening, with a strong ability to multi-task and deliver exceptional service.

WORK EXPERIENCE

Home Depot Houston Texas

Cashier Oct 2023 - Jul 2024

• Processed customer transactions efficiently and accurately, ensuring a positive shopping experience and maintaining a high level of customer satisfaction. Ability-Go Miami, FL

Medical Customer Service Representative Jun 2022 - Mar 2023

• Facilitated customer customization of health and dental plans in compliance with Massachusetts state guidelines.

• Managed high call volume, addressing 20-30 customer inquiries daily while maintaining efficiency.

• Executed data entry and billing tasks with precision to ensure accurate customer records and transactions. Sykes Enterprises Orem, UT

Customer Service Representative Jun 2020 - Jan 2022

• Managed customer accounts and provided needs-based solutions to address client requests.

• Utilized established company methods and policies to handle customer complaints with accuracy and efficiency.

• Ensured timely resolution of customer issues to enhance overall client satisfaction. Empereon Constar Alvin, TX

Technical Support Representative Jan 2018 - May 2020

• Provided technical support by effectively troubleshooting and resolving customer issues related to cable, internet, and phone services.

• Managed high call volumes through a multi-line phone system, ensuring prompt and efficient customer service.

• Accurately entered and maintained customer information across multiple CRM systems to enhance service delivery.

Aramark LLC Houston, TX

Club Level Cashier Feb 2017 - Dec 2018

• Managed customer transactions with accuracy and efficiency, ensuring a seamless purchasing experience.

• Delivered high-quality customer service, enhancing client satisfaction and fostering positive relationships. ABM Security Service Austin, TX

Security Guard Oct 2012 - Nov 2013

• Monitored security alarms and controlled access for employees, ensuring a secure and safe environment.

• Documented daily activities through detailed reports, maintaining accurate records for future reference. EDUCATION

Dickinson High School

High School Diploma, General Education

Dickinson, TX

Jun 2010

Blinn Junior College Brenham, TX

Some College, General Studies Mar 2012

SKILLS

Multi-Tasking • Data Entry • Time Management • Microsoft Office Proficient • Strong Customer Service • Conflict Resolution • Active Listener • Problem Solving • Team Player • Interpersonal Skills

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