United States Customer Service

SHAWNA LAPLANTE

Customer Service

Email ****************@***.***

Work Experience

Dec 2023 - Aug 2024

Reading Tutor

State of Arizona

Phoenix, AZ, United States

Assess students' progress throughout tutoring sessions

Review class material with students by discussing text, working solutions to problems, or

reviewing worksheets or other assignments

Prepare lesson plans or learning modules for tutoring sessions according to students'

needs and goals

Identify, develop, or implement intervention strategies, tutoring plans, or individualized

education plans (IEPs) for students

Administer, proctor, or score academic or diagnostic assessments

Oct 2019 - Dec 2021

Catering Manager

Schnepf Farms

Queen Creek, AZ, United States

Schedule use of facilities or catering services for events such as banquets or receptions,

and negotiate details of arrangements with clients

Review work procedures and operational problems to determine ways to improve service,

performance, or safety

Establish standards for personnel performance and customer service

Monitor food preparation methods, portion sizes, and garnishing and presentation of food

to ensure that food is prepared and presented in an acceptable manner

Investigate and resolve complaints regarding food quality, service, or accommodations

Schedule staff hours and assign duties

Aug 2019 - Dec 2021

Scheduler

Crispy Air & Heating

Phoenix, AZ, United States

Compile and prepare documentation related to production sequences, transportation,

personnel schedules, or purchase, maintenance, or repair orders

Compile information, such as production rates and progress, materials inventories,

materials used, or customer information, so that status reports can be completed

Revise production schedules when required due to design changes, labor or material

shortages, backlogs, or other interruptions, collaborating with management, marketing,

sales, production, or engineering

Confer with department supervisors or other personnel to assess progress and discuss

needed changes

Maintain files, such as maintenance records, bills of lading, or cost reports

Education

Aug 2004 - May 2006

Some College, Business Analytics.

Mesa Community College

Mesa, AZ, United States

Mar 2004 - Apr 2004

High School Diploma or Equivalent, General Studies.

Mesa Community College

Mesa, AZ, United States

Aug 0005 - Jul 0006

Vocational Certificate or Credential, Medical/Clinical Assistant.

AIBT

Mesa, AZ, United States

Interview patients to obtain medical information and measure their vital signs, weight, and

height

Clean and sterilize instruments and dispose of contaminated supplies

Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them

for testing

Show patients to examination rooms and prepare them for the physician

Perform general office duties, such as answering telephones, taking dictation, or

completing insurance forms

Contact this candidate