Payment Processing Customer Service

ANTHONY MANSINGH

*** ******* *** ****, ****** Village, Fyzabad, Trinidad

868-***-**** *****************@*****.***

LinkedIn: www.linkedin.com/in/anthony-mansingh-770703197 PROFESSIONAL SUMMARY

“Customer-focused and results-driven professional with extensive experience in payment operations, compliance, and financial services. Proven ability to optimize payment processing systems, exceed performance goals, and drive decision-making through data analysis. Strong communication and leadership skills with a track record of managing cross-functional teams and improving organizational efficiency.”

EXPERIENCE

Customer Remediation Officer

Global Anti-Money Laundering Team

TD Bank, Mississauga, ON

Dec 2023- Mar 2025

• Review, investigate and gathered information relating AML/ KYC/ KYB procedures in alignment with bank guidelines

• Observed trends, behaviors and account activities in accordance with customers’ KYC data ensuring enhanced due diligence processes were met

• Timely reporting to the GAML team with feedback provided by customers as it relates to KYC/ AML details not limited to account activity as well as global sanctioned clients of the bank Operations Officer III - Fund Accountant

TD Bank, Mississauga, ON

May 2023 – Dec 2023

• Include key tasks aligning with payment processing and KPIs:

• Managed payment processing systems to enhance operational efficiency and ensure compliance with regulatory standards.

• Monitored and reported payment performance metrics, ensuring adherence to KPIs and cost-effective payment routing strategies.

• Collaborated with cross-functional teams including finance and engineering to optimize payment processes.

Teller Supervisor

First Citizens Bank Limited

August 2014 - March 2020

• Highlight team management and compliance tasks:

• Led a team to oversee branch operations, ensuring compliance with regulatory requirements in payment processing.

• Implemented strategic initiatives that resulted in a 10% reduction in operational costs through improved payment routing strategies.

• Developed performance metrics to track and enhance payment system efficiency, achieving cost reductions in payment processing fees. LOANS OFFICER / CUSTOMER SERVICE REPRESENTATIVE

First Citizens Bank

June 2013 - August 2014

• Conducted customer interviews, credit checks, and loan processing, achieving 100% of loan targets with zero delinquencies.

• Provided customer service and financial advisory support, enhancing customer satisfaction and loyalty.

• Assisted in EDI support for key retail and distributor accounts, ensuring smooth transaction processing.

DELIVERY ADMINISTRATOR

Toyota Trinidad and Tobago Limited

October 2006 - June 2013

• Managed pre-delivery inspection, accessory fitting, and scheduling of vehicle deliveries, ensuring timely and accurate service.

• Coordinated with technical and parts teams to streamline operations and maintain high customer satisfaction.

• Provided transparent communication and resolved any issues related to delivery timelines.

EDUCATION

CERTIFICATE- Anti-Money Laundering & Customer Verification Training Alison

May 2025

CERTIFICATE- Fundamentals of CAMS Certification

Alison

May 2025

TRAINING IN A+ COMPUTER REPAIR & TROUBLESHOOTING

School of Business & Computer Science

October 2008

CXC ORDINARY LEVEL

Palo Seco Government Secondary School

June 1995

• Seven (7) Ordinary Level passes, including Mathematics, English A, and Principles of Business.

SKILLS

• Customer Service & Satisfaction: Proven ability to deliver exceptional customer experiences and support.

• Accounts Receivable/Payable Management: Experienced in handling customer payments, collections, and bank deposits.

• Team Management & Collaboration: Skilled in leading teams to achieve targets and maintain operational efficiency.

• Analytical & Organizational Skills: Strong ability to analyze data, generate reports, and manage multiple tasks effectively.

• Communication & Interpersonal Skills: Excellent written and verbal communication abilities, comfortable in collaborative environments.

• EDI Support: Experience in managing electronic data interchange for key retail and distributor accounts.

• Payment Processing Optimization: Expertise in analyzing and improving payment gateway performance.

• Compliance and Regulatory Standards: Knowledgeable in payment compliance standards and regulatory frameworks.

• Cross-functional Collaboration: Worked alongside legal, finance, and technical teams to implement payment solutions.

• Analytical and Data-Driven Decision Making: Strong skills in interpreting data to drive cost-saving and efficiency measures.

• KPI Ownership: Proven ability to own KPIs and provide detailed reports on performance metrics to leadership.

ACTIVITIES

• Volunteer for bank’s cancer drive and community service projects.

• Participant in Toyota T&T / Scotiabank cancer walk at Queen’s Park Savannah.

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