Customer Service -Customer

Michele Ronfeldt

**********@*****.*** 712-***-**** Schaller, IA 51053

Summary -Hard working medical administrative professional offers great customer service, organize files, time management and deep understanding of patient protections.

-Experience with electronic recordkeeping and insurance documentation.

-Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Skills -Patient Education -Exam Preparation -Customer Service

-Wound Care -Office Support -Vital Signs Documentation

-Billing Support -Payment Processing -Electronic Charting

-Medical Coding -Standard Compliance -Appointment Scheduling

-Patient Registration -Examination Preparation -Medical Records Management

-Medical Terminology -Injury Treatment -Proper Sterilization Techniques

-Vital Sign Monitoring -Medical Billing -Operation EKG Equipment Experience Buena Vista Regional Medical Center Paramedic 04/2002 - Current, Storm Lake

● Responding to emergency calls quickly and safely while utilizing appropriate driving techniques.

● Maintained proficiency in advanced life support skills through continuing education classes and workshops.

● Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.

● Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.

● Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.

● Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.

● Performed basic diagnostic tests such as blood glucose monitoring, EKG readings and urine analysis.

● Operated specialized medical equipment such as ventilations, defibrillators, suction devices.

● Evaluated patient response to treatments administered during transport to ensure optimal outcomes.

● Provided emotional support for family members of critically ill or injured patients.

● Developed strong rapport with other medical professionals to foster quality and efficient patient care. Wolfe Eye Clinic Optometric Assistant

09/2011 - Current, Sac City

● Assisted optometrist in patient examinations, testing and diagnosis of ocular conditions.

● Performed preliminary tests such as visual acuity, refraction, keratometry and color vision tests.

● Educated patients on the importance of proper eye care and preventive measures to maintain healthy eyesight.

● Provide assistance with contact lens fittings and adjustments.

● Maintained patient records including medical histories, prescriptions, test results and other pertinent information.

● Scheduled appointments for patients and maintained appointment calendars for the optometrist.

● Ordered supplies needed for optical services and kept track of inventory levels

● Assisted in fitting eyeglasses frames according to prescription specifications.

● Greeted patients upon arrival at the office, verified insurance coverage and collected co-payments or outstanding balances due from previous visits.

● Instructed patients on how to properly insert, remove and care for contact lenses.

● Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.

Education Western Iowa Tech Community College Paramedic 05/2023, Sioux City, IA

Contact this candidate