Salesforce Development Service Agent

Location:

Plano, TX

Posted:

May 15, 2025

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Resume:

Surendra Kumar Bheemarasetty

Email: *.***************@*****.*** 214-***-****

Location: Plano, Texas, USA LinkedIn Trailblazer

Professional Summary

•9+ years of experience in Salesforce development, specializing in Salesforce.com CRM and Force.com, with expertise in Apex Classes, Apex Triggers, Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, and SOSL.

•Proficient in designing and implementing custom Formula Fields, Validation Rules, Field Dependencies, Workflows, Approval Processes, Page Layouts, and Record Types to meet complex business requirements.

•Extensive experience in data modeling, including lookup and master-detail relationships, and designing junction objects for managing complex data relationships.

•Strong expertise in Batch Processing (Batch Apex) with both manual and automated scheduling.

•In-depth understanding of Salesforce APIs (REST and SOAP), with experience designing custom Apex REST services and integrating Salesforce with external systems.

•Proficient in API integrations and callouts, leveraging third-party APIs for seamless data exchange and automated process management across systems.

•Hands-on experience with Salesforce tools, including Force.com IDE, Data Loader, Import Wizard, and Salesforce Sandbox Environments.

•Worked on AgentForce service agent to enhance user experience within Salesforce communities.

•Proficient in Lightning Design System (SLDS) for creating visually cohesive and responsive Lightning apps and components.

•CI/CD including version control with Git and release management using Copado to streamline deployment processes and ensure smooth development workflows.

•Experienced in upgrading from Salesforce Classic to Lightning Experience, building rich, interactive user interfaces that enhance user engagement and productivity.

•Skilled in Lightning App Builder for creating custom record pages, app pages, home pages, and dynamic Lightning applications tailored for specific record types and profiles.

•Extensive experience with Salesforce Flows including Screen Flows, Record-Triggered Flows, and auto launched Flows, and Sub-flows to streamline and automate business processes.

•Excellent communication and collaboration skills, with experience working in both large and small teams across various functional areas.

•Proven leadership in communicating with onshore Business Analysts and offshore development teams to drive user story development and deliver business-critical solutions in agile environments.

•Flexible in working across onshore and offshore hours to ensure seamless collaboration and timely delivery of projects.

•Skilled in documenting customizations, configurations, and integrations while working closely with cross-functional teams, including business analysts, testers, admin, and architects.

•Active participant in agile methodologies, contributing to sprint refinements and user story grooming to ensure project alignment and delivery.

Certifications

•Salesforce Certified Administrator

•Salesforce Certified Platform Developer I

•Salesforce Certified Platform Developer II

•Salesforce Certified Platform App Builder

•Salesforce Certified Associate

•Salesforce Certified AI Specialist

•Salesforce Certified OmniStudio Developer

Technical Skills

Functional Areas

CRM development, Sales Cloud, Community cloud

Domain

ERP, Finance, Health Insurance

Languages

Apex, LWC & AURA, REST, SOQL, SOSL, Visualforce Pages

Front End Technologies

HTML, CSS, JavaScript

Frameworks

Salesforce Lightning Aura framework,

Lightning Web Components

IDE

Salesforce Developer Console, Visual Studio code, Lightning Studio

Code Management\ Deployment

Change Sets, Git, Copado

Educational Qualifications

•Masters of Computer Science Engineering with specialization in Cloud Computing, 2016

•Bachelors of Technology in Computer Science and Engineering, 2014

Professional Experience

YPO, Dallas, Tx, USA

Senior Salesforce Developer Feb 2023 - Present

Description:

YPO (formerly Young Presidents' Organization) is a U.S.-based global leadership community of chief executives, with over 34,000 members across 142+ countries. Worked on multiple LWC components, integrations, and LWR communities enabled with AgentForce, Salesforce’s AI chatbot, to enhance the member search experience. Designed and documented relevant system code and configurations.

Responsibilities:

•Gathered requirements and designed custom Salesforce solutions.

•Acted as the primary point of contact between onshore Business Analysts and offshore development teams, ensuring clear communication and alignment on business requirements.

•Led the development and refinement of user stories in an Agile environment, driving the delivery of business-critical Salesforce solutions.

•Designed data models, process flows, and system diagrams to architect comprehensive Salesforce solutions.

•Created and configured LWR communities with LWC components.

•Integrated Google Analytics with LWC to track the user interaction in the communities.

•Configured the AI chatbot, AgentForce service agent, in the member search community to provide an easy and tailored search experience.

•Developed Apex classes, controller classes, and triggers.

•Analyzed and documented functional and technical requirements, collaborating with business users to refine needs.

•Developed and validated software systems, performing unit, integration, and system testing for quality assurance.

•Implemented the LWC components and aura components to migrate the Salesforce classic to lightning.

•Implemented a batch job, scheduled to integrate and sync YPO’s WhatsApp group data in a timely manner.

•Integrated REST APIs and utilized Agile methodologies for project management.

•Configured Custom Objects, Formula Fields, Validation Rules, Workflow, List Views, Custom Reports & Dashboard and also Set up Data Security for the users.

•Hands-on experience in database operations, system processes, and analyzing errors that occur when executing a transaction or while running unit tests, which are processed in Debug Logs.

•Worked in Dedicated Agile Environment and provided daily status on Task to Scrum Team and PO.

Environment: Salesforce.com platform, Apex, Lightning Components (LWC and Aura), AgentForce service agent, Data Loader, Workflow and Validation Rules, Reports and Dashboards, Custom Objects, Tabs, Email Services, Security Controls, Flows.

Optum - United Health Care, India

Senior Salesforce Developer May 2022 - Feb 2023

Description:

Optum is a U.S.-based healthcare company providing technology, pharmacy care, and direct healthcare services. I worked on multiple LWC and Aura components to enhance enterprise desktop service center solutions. Additionally, I refactored multiple Apex classes to address Sonar issues, improving code quality and maintainability.

Responsibilities:

•Developed multiple LWC and Aura components, focusing on scalability, security, and maintainability.

•Integrated existing software systems and optimized code for enhanced system performance.

•Conducted thorough testing and validation to ensure compliance with business requirements.

•Created Lightning Apps, Home pages and record pages by using lightning app builder.

•Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow, List Views, Set up Data Security for the users.

•Created page layouts, validation rules, email templates, workflows, approval processes as per the Business requirements.

•Implemented data migration using Information on demand and Mass data updates using Data loader, import wizard, workbench.

•Creating reports and dashboards for each region’s performance and other user requests.

•Integrated REST APIs and utilized agile methodologies for project management.

•Worked on Record-Triggered, Screen, and Auto-Launched flows.

•Configured an Omni-Channel, enabling seamless communication across multiple channels and allowing agents to manage customer interactions efficiently from a single interface.

•Hands-on experience working with GitHub repository to pull and push code using Git commands.

•Gathered requirements for Salesforce implementation, collaborating with internal/external stakeholders.

•Created Lightning Apps, Home pages and record pages by using lightning app builder.

•Review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.

Environment: Salesforce.com platform, Apex, Lightning Components (LWC and Aura), Data Loader, Workflow and Validation Rules, Reports and Dashboards, Custom Objects, Tabs, Email Services, Security Controls, Flows.

Accenture, Hyderabad, IN

Client: Lumen Technologies

Senior Salesforce Developer Jan 2020 - April 2022

Description:

Lumen Technologies is a U.S.-based telecommunications company providing network services, security, cloud solutions, and managed services. I worked on multiple Lightning components, enabling them as quick actions for Order Maintenance. Played a key role in migrating from Classic to Lightning (~25%) and refactored Apex and Visualforce pages for improved efficiency and configurability.

Responsibilities:

•Requirements gathering, translating business objectives into actionable technical specifications.

•Writing Apex classes, triggers, Visualforce pages, Lightning components, and other customizations to implement business logic and meet requirements.

•Identifying and resolving technical issues, including bugs, performance bottlenecks, and system errors.

•Collaborating with stakeholders to understand business requirements and translate them into technical solutions.

•Designing the overall architecture of the Salesforce system, including data model, workflows, validation rules, and user interfaces.

•Analyzing and documenting requirements, ensuring they align with business objectives and Salesforce best practices.

•Utilizing Salesforce debugging tools, logs, and error messages to analyze and troubleshoot issues. Applying problem-solving skills to identify root causes.

•Following coding standards and best practices to ensure scalable and maintainable code. Leveraging declarative tools like Process Builder and Flow when appropriate.

•Configured user profiles, roles, security settings, sharing rules and other administrative tasks.

•Coordinated with Salesforce premier Support to understand new features and troubleshoot issues.

•Managed and facilitated communication between the offshore support team and internal stakeholders to ensure timely ticket resolution.

•Participate in weekly status calls with different business to identify the issues and to provide a status on the reported issues.

•Established strong working relationships with internal teams as well as external vendors and clients.

Mindlinks Inc, Bangalore, IN

Client: Mainetti

Salesforce Developer June 2018 - Dec 2019

Description:

Mainetti operates supply chains across 49+ countries, offering clothing accessories, and packaging, printing, and security solutions. The proposed system includes three Lightning Communities, enabling retailers to place orders through the Customer Community. Approved orders are processed in the Garment Factory Community and later sent to the Print Shop Community for final packaging and shipping.

Responsibilities:

•Developed Lightning Communities using out-of-the-box templates, such as Customer Service and Partner Central, and configured navigation within communities.

•Following coding standards and best practices to ensure scalable and maintainable code. Leveraging declarative tools like Process Builder and Flow when appropriate.

•Built Lightning components to handle Catalogue Orders and used Lightning events to facilitate communication between eight different (child) Lightning components in Order Maintenance.

•Implemented global search functionality in two communities, allowing multiple fields to be searchable from the same search box.

•Integrated Microsoft Azure for uploading and storing product images, retrieving them, and displaying them on the Catalogue Order page.

•Followed best practices in implementing Apex classes and Lightning Web Components (LWC).

•Collaborated with Business Analysts to gather requirements and align with the Agile process.

•Designed and documented underlying data structures and data flows to support application development.

•Migrated data from legacy CRM systems in batch or one-time using Data Loader.

•Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

•Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

•Created custom Reports based on business needs and associated them to Dashboard.

•Collaborate with Developers, Product Managers, QE, and Support Teams to support the ongoing environment, code move, release management process.

Environment: Salesforce.com platform, Apex, Visualforce, Lightning Components (Aura), Data Loader, Workflow and Validation Rules, Reports and Dashboards, Custom Objects, Tabs, Email Services, Security Controls, Visual Flows.

Sambodhi Tech Solutions, Hyderabad, IN

Salesforce Admin & Developer April 2016 - June 2018

Description:

Sambodhi Tech Solutions provides solutions in cloud computing and CRM services. Custom development work with Apex and Visualforce for numerous clients varying from different sizes. Worked as Administrator and junior developer.

Responsibilities:

•Configuration of the Salesforce.com application to incorporate various standard functionality like Leads, Accounts, Contact, Activity, Campaign, Products and Territory Management etc. were done.

•Creation and customization of various objects, fields, record types, Workflow and Approval Processes, Assignment rules, Validation rules, Custom fields, Email Services, and Sharing rules were done as per business needs of the client.

•Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

•Worked on various Salesforce Standard objects like Campaigns, Lead, Account, Contact, Opportunities.

•Involved in Field and page layout customization for standard objects like Accounts, Contacts and Leads.

•Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

•Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

•Involved in creating an Email template and scheduling them as a Mass Email for weekly Newsletter.

•Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values files.

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