Customer Service Representative
Resume:
Susan Wall
Owner/Sole Proprietor
Little Happy Pet
Belchertown, MA 01007 **********@*******.*** 413-***-****
Owner of a successful Pet Sitting Company. An accomplished and energetic Executive Assistant offering 12 years of administrative experience reporting to a CEO and other top executives.
A highly organized, detail-oriented and conscientious self-starter efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.
Consummate professional dedicated to making the lives of busy executives easier. Serves as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.
Proficient user of MS Office (Word, Excel, Powerpoint, and Outlook)
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner/Sole Proprietor
Little Happy Pet
Belchertown, MA
June 2018 to Present
Pet sitting offered within the client home for single or multiple pets.
Maintenance and care of the client home.
Medications, vet appointments and grooming tended to.
Daily Dog Walking.
Daily cat visits for feeding and company.
Executive Assistant
Barings LLC - Amherst, MA
September 2016 to Present
Manage and maintain executives' schedules.
Make travel arrangements for executives.
Maintain scheduling and event calendars.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Attend meetings to record minutes. Compile, transcribe, and distribute minutes of meetings.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
File and retrieve corporate documents, records, and reports. Prepare responses to correspondence containing routine inquiries. Use computers for various applications, such as database management or word processing.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Schedule and confirm appointments for clients, customers, or supervisors.
Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. Coordinate and supervise projects completed by interns. Maintain confidential company information in a professional manner.
Executive Assistant
Wood Creek Capital Management - New Haven, CT
March 2013 to September 2016
Manage and maintain executives' schedules.
Make travel arrangements for executives.
Maintain scheduling and event calendars.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Attend meetings to record minutes.
Compile, transcribe, and distribute minutes of meetings.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
File and retrieve corporate documents, records, and reports.
Prepare responses to correspondence containing routine inquiries.
Use computers for various applications, such as database management or word processing.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Schedule and confirm appointments for clients, customers, or supervisors.
Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
Coordinate and supervise projects completed by interns.
Maintain confidential company information in a professional manner.
Executive Assistant, GIS Manager
GMO Renewable Resources, LLC - Boston, MA
March 2007 to March 2013
Managed the day to day schedule of a Managing Partner, ensuring all obligations are met on time and run effectively.
Make travel arrangements for executives.
Answer phone calls and direct calls to appropriate parties or take messages.
Attend meetings to record minutes.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Compile, transcribe, and distribute minutes of meetings.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
File and retrieve corporate documents, records, and reports.
Provide clerical support to other departments.
Meet with individuals, special interest groups and others on behalf of executives,
committees and boards of directors.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Arrange conference, meeting, or travel reservations for office personnel.
Develop or maintain internal or external company Web sites.
Designed specialized mapping projects used for analysis and presentations. Hired land appraisers and reviewed the appraisals for accuracy and clarity.
Executive Assistant and Event Planner
Pepcom, Inc - Northampton, MA
May 2004 to December 2007
Attended trade show events and organized registration of event participants.
Maintained and updated a large database of PR contacts.
Organized all shipping requests for left-over demonstration merchandise from exhibitors following each trade show event.
Monitored event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Conferred with staff at a chosen event site to coordinate details.
Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
Trained and supervised volunteers and support staff required for events.
Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.
Education
Certificate in Geographic Information Systems
Penn State World Campus - State College May 2013
Bachelor of Arts in Art History
Vassar College - Poughkeepsie, NY May 1992
High School Diploma
Amherst Regional High School - Amherst, MA May 1988
Skills
•Microsoft Office (10+ years)
•ArcMap (10+ years)
•Google Docs (6 years)
•Quickbooks (1 year)
•Salesforce (6 years)
•GIS
•Records Management
•Personal Assistant Experience
•Word Processing
•Project Coordination
Certifications and Licenses
GIS Certification from Penn State
Present
The certificate program is designed for professionals who wish to enter the field of GIS or who wish to become more competitive within it. The program provides a solid background in the fundamentals of geography that extends beyond a particular software program's capability or features. With this education your tasks can become easier to understand, analyze, and successfully complete.
Additional Information
Skills
Critical Thinking Administration and Management
Writing Computers, electronics and equipment Travel arrangements for high level maintenance executives. GIS
Outstanding and clear communication skills.
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