Business Development Customer Service

FORT SMITH, US • ***********@*****.*** • 253-***-****

JESSICA REAGAN

PROFESSIONAL SUMMARY

With over 8 years of expertise in driving business growth, managing client relationships, and leading strategic initiatives, I specialize in adapting to diverse business environments. As a proven team leader, I excel at guiding teams to success while fostering a collaborative and supportive work culture, even in remote or hybrid settings. I am passionate about providing exceptional customer service, ensuring client satisfaction, and cultivating long-lasting relationships. Skilled in leveraging data and market insights to identify opportunities, improve customer engagement, and exceed sales targets. Focused on delivering results with operational flexibility, I thrive in remote environments while maintaining high standards of performance and customer care.

EMPLOYMENT HISTORY

BUSINESS DEVELOPMENT EXPERT Aug 2024 - Present

Conceptual Minds

BUSINESS DEVELOPMENT Jun 2023 - Jul 2025

Wehco Media

BUSINESS DEVELOPMENT MANAGER Mar 2021 - Jun 2023

Express Employment Professionals

SALES SHIFT LEAD Aug 2018 - Aug 2021

Heritage Distilling

ADMINISTRATIVE ASSISTANT May 2016 - Feb 2018

Elevations LTD

Guide strategic decisions, boosting client engagement with 70 calls daily, enhancing sales pipeline. Lead market research to uncover growth avenues, optimizing resources for workflow efficiency. Foster teamwork and continuous learning, refining business strategies collaboratively. Coordinate cross-functional teams for process innovations, solving challenges with adaptive strategies. Attend tradeshows to effectively sell work products, expanding market presence. Develop online and print ad campaigns, achieving measurable customer engagement. Identify and qualify prospects through targeted advertising, resulting in increased client base. Research products and services to align with customer needs, enhancing sales effectiveness. Pioneered strategic B2B outreach, forging key partnerships; applied market insights to boost pipeline performance and drive measurable ROI.

Streamlined lead qualification using data-driven methods; enhanced client engagement through refined CRM processes and proactive insights.

Led sales initiatives, surpassing targets and ranking in top 50 of 2,000 reps Negotiated contracts, defined sales territories, and expanded client base Presented business strategies to local chambers, enhancing community engagement Managed CRM sales data, ensuring accurate and effective client tracking Organized career fairs, boosting recruitment visibility and success Coordinated transfer orders, ensuring accurate inventory management for spirits and merchandise. Trained staff in equipment use, customer service, and call handling, enhancing team efficiency. Exceeded monthly club membership targets, boosting sales and customer engagement. Managed customer interactions with professionalism, fostering a welcoming environment. Bottled spirits for cask club members, maintaining product quality and customer satisfaction. Managed databases to track sales data, improving accuracy and efficiency. Handled customer inquiries, ensuring timely delivery confirmations. Maintained accounting records in Excel, enhancing financial accuracy. Coordinated bookkeeping in QuickBooks, streamlining invoicing processes. Streamlined office scheduling and vendor management, reducing delays and enhancing team coordination with modern tools.

PRIVE CAREGIVER Nov 2017 - Sep 2019

CAR SALES Mar 2016 - Aug 2017

Tacoma Dodge Chrysler Jeep Ram

EDUCATION

MAR 2020 - JAN 2022

Liberty University

JUN 2012

Clements High School

SKILLS

Business Development (Experienced), Customer Service (Experienced), Team Leadership (Expert), Strategic Planning (Skillful), Problem Solving (Skillful), Time Management (Expert), Communication (Expert), Microsoft Office(Expert), Excel (Skillful), PowerPoint, CRM (Expert), Sales, Contract Negotiation. REFERENCES

Troy Glassett 253-***-****); Stephany G (918-***-****); Courtney Marshall (253-***-****). Ensured client safety by removing hazards and resolving issues promptly. Enhanced social and emotional well-being through varied activities. Managed personal errands for medicine and groceries efficiently. Documented daily activities and health metrics for accurate tracking. Managed tailored activity plans to boost mental stimulation, quickly addressing care challenges and increasing overall comfort.

Scheduled customer appointments, enhancing sales opportunities. Matched customer needs to vehicle models, boosting sales. Explained vehicle features, aiding informed purchases. Maintained customer relationships through regular updates. Improved customer satisfaction with personalized service. Orchestrated complete sales cycles by presenting vehicle performance, resolving trade-in issues, and securing financing, yielding impactful results.

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