Customer Service Quality Control
Resume:
Lorenzo Isidro
Simi Valley, Ca. **063
**********@*****.***
Career Focus
To obtain a position where I can maximize my potential, and play a major part of company growth and success.
Professional Experience
Loan Review Solutions(Compliance and Closing)
January 2011 to November 2015 - Interthinx Agoura Hills, Ca.
• Receive and process electronic loan files from clients and prepare files for audit.
• Quality Control of 5 Core documents of mortgage loans, determine, request and follow up on missing docs that are needed to audit the loan file.
• Order Credit Reports, The Work Number, MLS Review or Retro Appraisals as determined by client guidelines, and forward the
loan to the next step in process.
• Participate in on-going training as well as maintaining notes for reference when needed.
• Ability to understand and process practical problems when working and researching client loan files, electronic data files with a variety of situations simultaneously. Customer Service Representative
November 2008 to December 2010 -Interthinx Agoura Hills, Ca.
• Provide technical support for Interthinx Product via phone and e-mail.
• Strong working knowledge of all company systems, product and tools.
• Complete internal and external ticket tracking for resolution.
• Provide problem solving result and resolving customer issues.
• Data entry for new and existing clients.
• Clear understanding of Interthinx products, services and operational process. Route Sales Representative
March 2008 to November 2008 -Frito Lay – Sylmar, Ca.
• Performed daily management of route sales and deliveries
• Organized and maintained store displays.
On Premise Account Executive
July 2005 to March 2008- Young's Market Company – Orange County, Ca.
• Responsible for sales, merchandising, distribution, and marketing.
• Serviced 110 accounts in Ventura County, Santa Paula, Oxnard and Camarillo.
• Handled all aspect of accounts payable and credit issues.
• Kept accurate and current banking issues.
• Organized and maintained brand promotions.
• Completed Level One Beverage Certification program. Accomplishments
Nominated Rep of the Month in December, February, March, and May. Met all survey criteria for Ketel One, Pernod Ricard, Bacardi
USA and TFE Winery. Promoted to On Premise account Sales. Bartender/Supervisor
July 1996 to May 2006 Tree House Sports Bar and Grill – Simi Valley, Ca.
• Handled the setup, service and daily operations of high volume bar and restaurant.
• Anticipated and met guest needs while working efficiently in a fast-pace environment .
• Responsible for quickly establishing a rapport with customer and building loyal clientele.
• Proved the ability to multi-task and resolve issues in a demanding, high volume setting .
• Manage and maintained payroll records .
• Developed managerial skills necessary to direct, train and motivate staff to its fullest potential Summary of Skills
• Technical and User Support
• Reports and Documentation
• Complaint Handling
• Customer User Management
• Trouble Shooting and Problem Solving
• Exceptional Customer Service
• Training and development
• FraudGUARD System
• MS Word
• MS Excel
• MS Outlook
• Adobe Illustrator
• Quark Express
• Proficiency with Microsoft Office Suite and web-based reporting tools
• ACES
• WASABI
Education
AIU
Los Angeles, Ca, Los Angeles Graphics Arts Multi Media
• General Education
• Color Theory
• Electronic Publishing
• Free Hand Drawing
• Computer Graphics
• Arts and Design
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