CW Dev Ops Engineer 3
Resume:
Francis Carlo N. Alarcon
**************@*****.***
Summary
A results-driven professional with extensive experience in the design, implementation, administration and support of Information and Business Application Systems at a technical and hands-on management level. I started my career from Desktop Support to Windows and Server Administration and ultimately heading a small IT Support team. From there I have moved on to supporting and managing small to large scale platforms. Languages
Fluent in English / Tagalog
Education
AMA Computer College Bachelor in Science in Computer Science (2000) Technical Skills
Microsoft Specific Skills
Microsoft Windows (all versions)
Microsoft Exchange 5.5, 2000, 2003
Microsoft Software Update Services
Microsoft Office (all versions)
Microsoft IIS Server
Microsoft SQL Server
Microsoft Server Cluster
Other Skills
Linux (Redhat, Ubuntu, Centos)
Lotus Notes / Domino
Veritas, Arcserve, NTBackup, SyncBackupPro
C, Cobol, Javascript, VB
Symantec, McAfee Antivirus, Sophos
Apache, Tomcat
VmWare Esxi (5.0, 5.5, 6.0)
Filezilla, SilverShield
Citrix
AWS
Azure
CCTV installation
Event Photographer
Certification / Training Attended
Certification
VMWare Certification (On – Going)
Cisco Certification CCNA (On – Going)
ITIL Certification (On – Going)
AWS Certification (On – Going)
Microsoft Azure (On – Going)
Matillion Certified
Comptia + (On – Going)
SnowFlake (On – Going)
Trainings
Information Technology Infrastructure Library (ITIL Foundations V3)
Microsoft 70-243: Administering and Deploying SCCM 2012)
Microsoft 70-432: SQL Server 2008, Implementation and Maintenance
Microsoft 70-411: Administering Windows Server 2012
Microsoft 70-410: Installing and Configuring Windows Server 2012
ISO 9001:2008
Computer Hacking Forensic Investigator (CHFI)
Experience
August 29, 2022 – Present
CW DevOps Engineer 3 – Safeway / ITM
Responsibilities
Design, implement, and maintain CI/CD pipelines using GitHub Actions for Azure-based applications.
Manage and automate deployment processes for Azure API Management (APIM) services, including APIs, policies, revisions, and product configurations.
Integrate and manage Akamai configurations (EdgeWorkers, CDN rules, cache purges, etc.) as part of the deployment workflow.
Develop infrastructure as code (IaC) using ARM templates, Bicep, or Terraform for provisioning Azure resources.
Monitor and enhance system performance, availability, scalability, and security of Azure-hosted applications and services.
Collaborate closely with developers, cloud architects, and security teams to ensure DevOps best practices are followed.
Troubleshoot deployment issues and provide support during incident resolution and root cause analysis.
Maintain documentation for infrastructure, deployment processes, and operational procedures.
Participate in planning and improving cloud-native architecture and delivery pipelines. August 22, 2022 – April 30, 2025
Advanced DevOps Engineer – NNIT DLSP
Responsibilities
Design, implement, and maintain scalable, secure, and resilient AWS-based infrastructure to support data pipelines and analytics platforms.
Manage and automate deployment processes using tools such as Terraform, CloudFormation, or AWS CDK.
Monitor, troubleshoot, and optimize the performance of applications including RIM, Matillion ETL, Snowflake, and Tableau.
Collaborate with Data Engineering, BI, and Security teams to ensure seamless integration and support across projects.
Implement CI/CD pipelines for data and analytics applications using GitLab CI, CodePipeline, or similar.
Ensure compliance with data security policies and best practices across environments.
Drive DevOps standards and mentor junior engineers on best practices.
Perform cost analysis and optimization of AWS resources.
Support incident response, postmortems, and root cause analysis. April 29, 2019 – May 2022
Cloud DevOps Engineer - Alorica
Responsibilities
Experience with container and container management technologies like Docker and Kubernetes
Solid operating system (Linux, Windows) and SQL Skills
Experience with Web and Application Server Technologies (e.g Apache, Nginx)
Familiar with Servicenow
Experience with system monitoring and logging tools (e.g CloudWatch, Application Insights, Pingdom)
Exposure to Cloud Technologies (AWS, Microsoft Azure)
Setup of configuration for a Corporate Website (e.g ASE, App Service Plan, App Service, Application Gateway, Front Door, VM and Azure Net App)
Migration from one cloud provider to another (AWS to Microsoft Azure)
Basic DB Administration (Oracle, MariaDB, MySQL)
Backup monitoring and migration
Sitefinity CMS
May 28, 2018 – March 31, 2019
Cloud DevOps Engineer – Macquarie
Responsibilities
Experience with container and container management technologies like Docker and Kubernetes
Experience with CI/CD (e.g. Bamboo, Jenkins, Maven) and Automation software (e.g. Ansible, Puppet, Intellij)
Strong scripting (e.g. Python, Bash, JSON) and automation skills
Solid operating system (Linux, Windows) and SQL skills
Experience with Web and Application Server technologies (e.g. Apache Tomcat, JBoss)
Familiar with Atlassian tools (Jira and Confluence)
Basic DB administration experience (Oracle, Sybase, and SQL Server).
experience administrating version control systems such as SVN and GIT
Experience with system monitoring and logging tools (e.g. AppDynamics, Splunk, CloudWatch)
exposure to Virtualization (e.g. KVM, Vmware, AWS)
understanding of Microservices and APIs
Experience with Agile software development, project management methodologies. February 2016 – September 2017 / October 2017 – December 2017 Senior System Administrator - NetDimensions
Responsibilities
Manage 4 Data Center locations that have multiple tomcat servers and SQL servers
Create, Upgrade, Customize tomcat websites for clients
Create, Modify and Run Custom SQL Scripts in Sql database for specific clients and users
Setup new VM and storage in VMWare
Setup new VM on Azure or AWS cloud server
Monitor all services from domains, accounts, website access, server maintenance, etc.
SSO and SAML integration on tomcat sites
Modifying shibboleth configuration for specific clients
Weekly backup monitoring for all data centers
Troubleshooting client’s issues with regards to sites modification and database issues
Responsible for the successful workstation migration to Active Directory
Upgrade, monitor and maintain remote access to Citrix farm running on Presentation Server 4.5
Installed, setup and maintained all VMWare host running HP Proliant file servers located in the data center
Successfully performed physical to virtual conversions on 90% of all Windows Servers
Successfully performed physical to virtual desktop or thin client on users. Projects Involved
Oversee the migration of servers and clients for US (AWS) or Microsoft Azure
Migration of NT4 Servers to Windows 2003 Servers (AD, File & Print)
Setting up of Disaster Recovery Site
Setting up Daily monitoring of (Daily, Weekly, Monthly) Backups October 2015 – December 2015
Assistant IT Manager - Universa
Responsibilities
Managing 40 plus users 24 /7 operations
Experience with VMware vSphere (ESXi). Migration from physical to virtual and from HyperV to Vmware ESXi
Setup Windows 2012 R2 with Active Directory, Distributed File Service System, NameSpace Server, MySql Database Server
Setup Replication on 2 DFS Servers
Setup Ubuntu 14.4.04 for Web Development with LAMP
Setup Skype for Business and Office 365 with the integration of Microsoft Yammer
Monitoring all services from domain expiration, access of websites, server maintenance.
Weekly backup on all servers
Experienced with administration in a Linux based environment, including deployment, support, administration, and troubleshooting.
Current experience with LDAP and/or Active Directory.
Strong working administrative knowledge of the following specific technologies: RedHat, CentOS, Ubuntu, Debian, Apache, DNS, DHCP, TCP/IP, Firewalls, Network Security, MySQL, shell scripting, system monitoring tools, server and desktop hardware installation and maintenance. May 2015 – October 2015
Assistant IT Manager - Veridas
Responsibilities
Involved in the day to day operations 24 / 7 supporting 1,000 plus employees from different Business Units
Exchange, Active Directory creation with Microsoft Lync
Backup operation for Qnap storage using rsync or rtrr to other storage device
Creation of active DFS with replication
Inventory cleanup as all entities doesn’t have a good procedure on making sure all assets are tag and accounted for.
Creation of Procurement Tracker, monitoring of incoming and outgoing IT Peripherals, Licenses for all servers, VPN renewals, monitoring of spare IT peripherals for all entities.
Search and procure IT peripherals, checking with suppliers for the ETA delivery as our operation is critical.
Maintained and managed Windows 2003/2008R2 server in Citrix farm
Assisted in companywide migration to Windows 7 published desktop environment
Managed VDI assignments and user sessions using VMware Vsphere and Citrix XenCenter Projects Involved
18th Floor Renovation of PBCOM Tower from planning to completion
Citiland 1820 Renovation from planning to completion
UPS Replacement in 1102 Floor from decommissioning to commissioning without disabling operation of all servers because we are 24/7 in operation
Replacement disk and psu in all servers and storage without shutting down the services.
PACU Maintenance monthly monitoring
January 2012 – May 2015
IT Manager / System Administrator / IT Analysts – Capex Finance and Investment Corporation / Caves Treasures Manpower and Construction Corp / Capex Credit Corporation Responsibilities
Involved in the daily maintenance, backup of all VM Servers ESXi 5.1,5.5, All SQL servers 2005 Standard, VPN Connection creation to 3 office sites for their daily backups.
Responsible for IT purchasing for the requirement of different departments.
Present solutions to managers for their IT requirements.
Involved in the creation of user profiles with specific group policies and link to the storage.
Responsible in migrating all physical servers to virtual servers
Responsible in setting up Cisco Catalyst 2960
Troubleshoot email problems in Outlook 2007/ 2010
Setting up virtual servers and managing it across different networks.
Setup desktop virtualization using thin clients
Setup active directory with remote desktop services for desktop virtualization
Administer new users for multiple network connections across 2 offices
Weekly maintenance for all fileservers, sql servers, active directory, desktop servers used for virtualization.
Troubleshoot user encountered problems in (virus, network, computers, printers, network permissions)
Daily task included working with Citrix end users working with application teams to install, improve or deploy updates to their applications installed in Citrix.
Also performed server, network and software support
Rolled out Citrix Thin Client solutions to 40 plus users on 3 different locations which then followed the imaging of all workstations to work with Citrix Solution.
Daily duties include Level 2 Support across 3 different sister company offices to assist with setup of new users on the thin client solution.
Projects Involved
Office movement of Caves Treasures Manpower from 5th floor to 3rd floor. (Network, phone line and CCTV)
Office creation of Capex Credit Corporation (Setup all network, phone line and CCTV) June 2007 – January 2012
Lotus Notes Programmer / System Administrator - Interlink Responsibilities
Involved in requirements gathering, creation of the functional description and design specification documents and requirements assessment/analysis.
Responsible in design analysis, defining program structure and high-level design routines.
Responsible in formulating acceptance test scenarios, conducting function testing/debugging, adjustment of minor bugs and documentation of the test results.
Review of actual program release against the signed functional description and design specification documents.
Involved in creation of the project documentations such as user guide, database administration guide, system administration guide and design documentation.
Coding for standard screens, forms, and views.
Presentation of the solutions to customers.
Assist in the project implementation and documentation of new requirements for future release.
Responsible in assigned tasks and validating to development team’s output.
Monitoring and coordination of project schedules and project updates to the development team and customers
Setting up Lotus Notes Server and Database for new client setup Projects Involved
Robinsons Land Corporation (Commercial Division)
Galleria Corporate Center, Quezon City, Philippines
Lease Billing Advice
Designed to provide their staff with an automated facility to create Lease Billing Advice to Tenants. The system has the ability to send the document to the next approver SandiganBayan
Centennial Building Commonwealth Avenue, Quezon City, Philippines
Enhancement of Case Information and Management System
Sandiganbayan Case Information System (SBCMIS) is a web application that facilitates the case processing in Sandiganbayan. The system captures the case information and case related documents. This will enable authorized Sandiganbayan personnel to have access to the electronic case records. It has also a capability to schedule and monitor case events. Likewise, preparation of some case-related documents such as orders and resolutions that can be done using the templates available in the system. The system also has the features of DOLS (Domino Offline Services) to allow the authorized Sandiganbayan staff to do their work during offline
JGC Philippines, Inc.
Madrigal Business Park, Ayala Alabang, Philippines
Enhancement of Customize HRIS Database (Phase 2)
This project includes enhancements and developments of some HR modules such as Purchase for Request, Application for Overseas Assignment, Request to Attend Training/Conference and Employee Clearance. Native Lotus Notes mail routing was used for the approval process. Document security was also used to filter documents to be accessed by the employee or HR personnel. January 2000 – October 2006
Desktop Support Technician Level II System Administrator – Qualcomm San Diego USA Responsibilities
Provides level one or level two network support and help desk support for all clients
Responds to management requests for computer repair and support
Responds to phone, email and personnel requests for hardware, software and/or network support
Troubleshoots hardware, software, and network problems
Assists end-users with software and hardware questions; investigates and resolves network issues including printing, installation, electronic mail, wireless and general system problems
Installs computers, software and phone systems for new hires and completes any moves, adds or changes for end users
Sets up and supports wireless PDA devices and their interaction with Exchange 2003
Creates end-users active directory/exchange email accounts
Tracks and monitors end-user problems and assists with resolutions
Assists in maintaining anti-virus and back-up solutions
Works in network operations center; takes help desk support calls and performs systems-related projects as required.
Maintains corporate technology standards and asset tracking Completes necessary security patches and updates for end-user workstations.
Ensures that employees have information they need to work effectively within the organization
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