Night Auditor
Resume:
Jessica Leathers
Los Lunas, NM *****
********.********@*****.***
Authorized to work in the US for any employer
Work Experience
Night Auditor/Front Desk Agent
Embassy Suites by Hilton-Albuquerque, NM
June 2024 to February 2025
• Performed night audit duties, including reconciling daily transactions and preparing financial reports
• Verified accuracy of guest accounts by reviewing charges and payments, resolving any discrepancies
• Managed front desk operations during overnight shift, ensuring smooth check-in/check-out process for guests
• Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
• Handled cash transactions accurately and securely, balancing cash drawer at the end of each shift
• Maintained accurate records of all guest interactions, requests, complaints, and resolutions in the hotel's database system
• Assisted in training new staff members on night audit procedures and customer service standards
• Collaborated with accounting department to reconcile revenue figures on a monthly basis
• Developed comprehensive training manual for night audit procedures
• Served as point person for emergency situations during overnight hours.
Night Auditor/Front Desk Clerk
Travelodge-Albuquerque, NM
June 2023 to November 2023
• Before other shift leaves for the night, walk the property making sure correct rooms are occupied and if not either kick them out or walk to FD with guest while they pay for that nights stay.
• Check in and out guests and program room keys.
• Gathered and emptied all trash on property including parking lot.
• Assist and help any and all guest issues, concerns, or complaints.
• Initiate and complete End of Day process.
• Make sure all CC sales match with nightly reports.
• Security for whole property.
• Responsible for balancing the revenue and expense transactions for current day at the hotel.
• Make reservations.
Night Auditor/Front Desk Agent
Holiday Inn & Suites Albuquerque Airport-Albuquerque, NM
April 2022 to February 2023
• Check in and out guests.
• Make reservations
• Assist and help any and all guest issues, concerns, or complaints.
• Initiate and complete End of Day process.
• Confirm all sales are final and processed correctly in correct locations.
• Set up breakfast area every morning.
• Prepare daily reports.
• Do property walks while gathering any trash left outside guests rooms, linen and/or towels & empty trash cans around building as needed.
Front Desk/Night Audit
Drury Inn & Suites Hotel-Albuquerque, NM
August 2021 to April 2022
• Assisting guests with the check-in and check-out process.
• Complete and verify all audit paperwork and shift reports.
• Maintain room status inventory.
• Communicate all necessary shift information to GM and other front desk staff.
• Handling guest’s concerns immediately occasionally having to call management for assistance if necessary.
• Process all financial transactions, including the verification and processing of credit card transactions.
• Responsible for balancing the revenue and expense transactions for current day at the hotel.
• Perform night backup of server and "roll date" to set system up for the next business day.
Graveyard Cashier
Circle K-Albuquerque, NM
February 2020 to June 2020
• Counted cash drawers
• Stocked merchandise
• Processed cash, debit, or credit transactions with accuracy.
• Welcomed customers and guests.
• Assisted customers in finding merchandise.
• Requested correct form of ID when customer's buying alcohol or tobacco.
• Make money orders but take cash payment before finalizing.
• Sweep and mop whole store and throw all trash inside and outside of the store.
• Check expiration dates on food and drink products.
• Make store clean, sanitized, and looking good stocked for customers on next business day.
Cashier
Staples-Albuquerque, NM
May 2016 to January 2017
• Answered any questions for customers to the best of my knowledge.
• Handled returns and exchanges.
• Welcomed customers and guests as walking in store.
• Processed cash, debit, or credit transactions with accuracy.
• Counted cash drawers at beginning and end of shifts.
• Assisted customers in finding or ordering merchandise.
• Closed store at end of night.
• Swept and mopped whole store as well as keep all merchandise clean and free of dust.
Closing Cashier
John Brooks Grocery Store-Albuquerque, NM
February 2014 to April 2016
• Closed store at end of night.
• Greeted customers when walking in.
• Worked the cash register.
• Counted out cash drawers at beginning and end of shift.
• Stocked shelves while checking all expiration dates.
• Assisted customers in finding items.
• Swept and mopped whole store.
• Walk parking lot retrieving all grocery carts and bring back inside business.
• Request correct form of ID when customer purchasing alcohol or tobacco.
Skills
• Cashiering (10+ years)
• Cash Handling (10+ years)
• Microsoft Word (10+ years)
• Computer skills (10+ years)
• Assistant manager experience (2 years)
• Retail Sales (10+ years)
• Phenomenal Math skills (10+ years)
• Food Service (10+ years)
• Microsoft Office (10+ years)
• Night Audit (7 years)
• Front Desk (7 years)
• Guest Services (10+ years)
• Hospitality (7 years)
• Data Entry
• Phone Etiquette (10+ years)
• Office Management
• Time Management
• Typing
• Communication skills
• Front desk (7 years)
• Customer service (10+ years)
• Office management
• Cash register (10+ years)
• Leadership (10+ years)
• Guest relations
Certifications and Licenses
CPR Certification
October 2024 to October 2031
References:
Anthony Apodaca 505-***-****
Former Co-worker
Rachel Aragon 505-***-****
Former Co-worker
Aaliyah Benavidez 505-***-****
Former Co-worker
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