Customer Service Patient Care
Resume:
Venice Narvaez
Health Services Manager
Contact
Cresson, TX. 76035
**************@*****.***
Summary
Results-driven leader with experience in office management, home healthcare supervision, and compliance. Proven track record of success in leading teams, managing operations, and ensuring quality patient care.
Education
Strayer University
Fort Worth, TX
BBA – Health Service Administration
Key Skills
Clinical expertise in home healthcare operations
Operations management
Scheduling and coordination
Data management and analysis
Customer service
Conflict resolution
Team collaboration
Leadership
Billing and compliance
Experience
July 2024 - Present
PCA-HR Coordinator / Compliance & Risk Management Specialist - Girling Personal Care
- Processed and managed APS and ANE cases from intake to closure
- Conducted investigations and gathered evidence to determine the validity of allegations
- Ensured compliance with regulatory requirements and company policies
- Assisted with HR functions, including billing, employee onboarding, and termination
- Maintained accuracy and updated employee records, generated reports, and facilitated employee onboarding
February 2020 – April 2021
Sr. Scheduling Coordinator - Orlando Health
- Coordinated patient scheduling and managed staffing efficiency
- Improved client satisfaction and retention through effective conflict resolution
- Maintained accurate and timely billing, ensuring smooth financial operations
September 2014 – May 2017
Care Liaison - Assisting Hands
- Coordinated care services with clients and caregivers
- Conducted assessments and developed care plans
- Maintained accuracy and updated client records, generated reports, and facilitated client onboarding.
August 2007 – September 2010
Office Manager - Wastewater Operation & Management Company
- Oversaw daily operations in administration, managed staff, including training and performance evaluation
- Handled customer service and client relations
- Maintained accuracy and updated employee records, generated reports, and facilitated employee onboarding
References
Available upon request.
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