Supply Chain General Manager
Resume:
NIKOLA NONKOVIC
****************@*****.***
EDUCATION
M.S Data Science, Illinois Institute of Technology, Chicago, IL,
Graduating Fall 2026
B.S. Economics, Lindenwood University, St. Charles, MO, Fall 2008- Spring 2012 SKILLS
Programming: SQL, MySQL, BigQuery, R, SPSS, Python Data Visualization: Tableau, Microsoft Power BI, Excel/Google Sheets, Microsoft Suite Modeling: Linear regressions, logistic regressions, financial regression Product Analytics: A/B Testing & Experimentation
Certifications: Google Analytics (2024)
Leadership Skills: Enterprise Resource Management, Supply Chain Risk Management, Customer Relationship Management, Creating Key Performance Indicators (KPIs), JIRA, Sharepoint Cloud: AWS
Languages: English, Croatian, Serbian, German (intermediate), Spanish (Basic) EXPERIENCE
N D Holdings LLC ( DBA Affogato Europa Cafe) – Fredericksburg, VA, (May 2023 - Present) Chief Executive Officer (CEO)/General Manager
• Conducted comprehensive market analysis to successfully launch a European-style café, achieving profitability within the first year of operations.
• Enabled strategic focused building cross-functional partnerships, thriving in dynamic environments, and driving operational excellence.
• Implemented data-driven strategies that resulted in a 20% increase in monthly sales, utilizing customer insights to refine menu offerings and marketing approaches.
• Optimized labor costs by 10% through effective scheduling, staff training, and performance monitoring, ensuring operational efficiency without compromising service quality.
• Reduced the cost of goods sold by 7% through strategic vendor negotiations and inventory management, enhancing overall profit margins.
• Developed and standardized operational procedures that improved productivity by 25%, streamlining workflows to support a high-performing team.
• Established a sustainable business model that allowed for independent operation, training staff to take on managerial responsibilities and maintain service excellence after stepping down.
• Regularly reviewed financial metrics and key performance indicators to adapt business strategies, maximizing revenue and minimizing, ultimately strengthening the café's financial health. The Buona Companies ( The Original Rainbow Cone) – Chicago, IL, (August 2018 - December 2022) Senior Manager
• Leveraged data analytics to strategically reduce labor costs by 8%, implementing workforce management tools and enhancing scheduling practices.
• Utilized SQL used for data extraction, manipulation, and presentation via dashboards to senior leadership.
• Enabled strategic focused building cross-functional partnerships, thriving in dynamic environments, and driving operational excellence.
• Achieved a 14% growth in sales through data-driven insights that informed product placement and marketing initiatives, successfully increasing customer engagement.
• Introduced new menu items based on market analysis and customer feedback, resulting in a 15% boost in overall product offerings and improved customer satisfaction.
• Enhanced operational workflows by conducting thorough process evaluations, leading to a 20% improvement in productivity across multiple departments.
• Optimized inventory control systems, lowering the cost of goods sold by 8% while ensuring product availability and quality.
• Fostered a collaborative team environment through effective training and development programs, which improved employee performance and retention rates.
• Regularly presented performance reports to senior executives, highlighting key metrics and actionable recommendations for continued growth.
The Original Rainbow Cone – Chicago, IL, (May 2015-August 2018) General Manager
• Developed and implemented standard operating procedures that improved team productivity and service quality, enhancing the overall customer experience.
• Trained and mentored staff, fostering a culture of excellence and accountability, which contributed to lower employee turnover rates.
• Conducted regular financial analysis and reporting identifying areas for improvement and track progress against budgetary goals.
• Utilized data analytics to assess operational efficiency, leading to a 5% reduction in labor costs through optimized staffing schedules and performance tracking.
• Analyzed sales data to identify trends, resulting in a 12% increase in overall sales through targeted marketing strategies and seasonal promotions.
• Streamlined inventory management processes, reducing the cost of goods sold by 6% while maintaining product quality and customer satisfaction. Liberty Tax Service- New York, NY (January 2013- April 2015) Tax Professional
• Prepared individual income tax return for filing
• Seeked out optimal tax deduction options for each client
• Evaluated accounting requirements during discovery meetings with potential clients.
• Completed monthly, quarterly, and annual bank reconciliations for clients.
• Proactively networked and marketed business to develop customer base and increased small business clientele
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