Customer Service Patient Care

Traci Morris

**** ******* ****** **********, **** 43701

(C) 740-***-**** *********@*****.***

Professional summary

I've been with the American Red Cross since March of 2016. Within that time I have quickly developed as a staff from a tech to a power red staff as well as an ojt instructor, and now a mobile unit charge and to a Supervisor. I have a great skill set that I utilize. I use my knowledge to help others. I'm very goal driven, meticulous and pay close attention to detail. Healthcare CPR/AED, First Aid, and Bloodborne Pathogens Knowledge of infection control and specimen processing Ojt instructor 2+ years training incoming staff on our standard operating procedures Staying up to date with training Easy to work with, motivate staff Providing excellent customer service Called upon and requested frequently by clients that are difficult sticks

Skills

● Outstanding phlebotomy skills using phlebotomy/venipuncture on a variety of patients

● Proficient using winged infusion, syringe and capillary/heel puncture

● Dedication of providing the highest quality of patient care

● Computer skills, typing 35+ WPM

● Effective communication, interpersonal, and organizational skills

● Detail oriented and highly organized with exceptional computer skills

● Knowledge of infectious disease and quality control

● Strong personal and team building skills.

● Easily motivates staff and keeps positive attitude in trying circumstances Experience

Supervisor American Red Cross

● Applied strong leadership and problem solving skills to maintain team efficiency

● Maintain and organize workflow

● Met employee needs while managing the work environment to help increase productivity

● Evaluated employees performance, coached and trained to improve on areas of weakness

● Maintained a clean and well organized production area to avoid violations or unnecessary work delays due to hazards or inefficient layouts

● Oversight of potential places for blood drives, meeting with new and tenyard coordinators to talk about the schedule for that day

Phlebotomy Intern

Laboratory Patient Service Center - Indianapolis, IN November 2015

● Obtained venous blood specimens according to physicians’ orders

● Collected proper specimens based on type of test, patient age and condition

● Ensured proper identification of patient and patient information on orders

● Utilized working knowledge of human anatomy to determine vein selection

● Clearly labeled and initialed all specimens after drawing

● Responsible for maintaining a clean and orderly work station

● Greeted patients and initiated patient check-in

American Red Cross

March 2016 - August 2022

● Contributed to team efficiency, running mobile operations with optimal patient flow.

● Overseeing mobile operations.

● Maintaining SQUIPP

● OJT

● Haemonetics Operator (Red Cell Extracting Machine)

● Mobile Unit Charge

Education

Phlebotomy Certificate

Indiana School of Phlebotomy

Graduated 2015

Phlebotomy Certificate

Mideast Adult Education Center

Graduated 2011

High School Diploma

John Glenn Highschool

New Concord, Ohio 2008

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