Technical Writer Project Management
Resume:
Ryan Abrego
West Chester, PA *****
****.******@*****.***
https://www.linkedin.com/in/ryanabrego/
EDUCATION:
University of Delaware, Newark, DE 2000
BA, English/Business and Technical Writing
SKILLS:
Writing, Editing, UX, Diagrams, Workflows
HTML, Git/GitHub, CI/CD, Markdown, Python
Project Management, Agile Methodologies
Coaching, Leadership, Training
Docs-as-Code, AI Tools (Copilot, ChatGPT)
SDL, DITA/XML, Author-it, FrameMaker, Madcap Flare, Word, XMetal, Docupipe, Visio
PROFESSIONAL EXPERIENCE:
AVEVA, Philadelphia, PA 10/2014 – 05/2025
R&D Manager, Technical Writing, 03/2016 – 05/2025
Led a global team of technical writers developing documentation for cloud and on-premises operational intelligence software products.
Developed a content strategy aligned with product roadmaps, engineering cycles, and customer feedback for cross-departmental alignment.
Leveraged AI large language models (LLMs) including CoPilot to improve editorial accuracy, style compliance, and terminology consistency.
Introduced structured project plans to manage workloads and consistently meet delivery targets to improve team success.
Drove adoption of a docs-as-code model, transitioning from DITA to Markdown/GitHub workflows integrated with developer pipelines.
Implemented content metrics using Google Analytics and customer feedback to improve content usability and prioritization.
Developed internal style guides, documentation standards, and editorial processes to ensure content consistency and clarity.
Implemented processes to incorporate technical support knowledge base article content into user documentation, improving coverage of customer-reported issues.
Coordinated XML content migration from SDL to Author-it to enable organizational alignment.
Oversaw resource allocation and sprint planning to ensure timely and high-quality content delivery across all programs.
Introduced and standardized the use of Confluence wikis to enhance team knowledge sharing, streamline onboarding, and improve cross-functional collaboration.
Provided coaching, mentorship, and career development plans to better position writers for success within the organization.
Implemented agile methodologies integrated with engineering to optimize team efficiency and productivity.
Integrated DocuPipe to streamline collaboration with SMEs on API documentation.
Lead Technical Writer, 10/2014 – 03/2016
Authored user documentation for the company’s new SaaS Operational Intelligence software products.
Developed DITA-based documentation for on-premise software using the SDL Content Management System (CMS).
Implemented a single-source publishing solution by scripting the automated export of XML content from the SDL Content Management System (CMS) to Azure Blob Storage for deployment to the documentation portal.
Built a documentation framework to dynamically manage shared content across multiple documents.
Implemented a web-based editor application to enhance SME collaboration.
Integrated agile into the documentation workflow.
ABB, Chadds Ford, PA 01/2010 – 09/2014
Senior Technical Writer
Created release notes, user guides, training manuals, online help systems, and web-based training modules for multiple software products serving the nuclear sector.
Integrated documentation into the engineering agile process across multiple development teams.
Implemented MadCap Flare desktop publication tool to enable single-sourcing content for user guide PDF and online help output.
Established processes and policies to effectively identify organizational, product, and project-level events and changes that impact documentation development, maintenance, and publication.
Comcast, Philadelphia, PA 02/2011 – 09/2011
Technical Writer (Contractor)
Developed API integration guides to enable Fancast streaming on partner platforms.
Collaborated with internal engineers and external vendors to meet technical and customer delivery requirements.
ShopRunner, King of Prussia, PA 02/2010 – 02/2011
Technical Writer (Contractor)
Authored an API integration guide to add ShopRunner to ecommerce sites.
Worked cross-functionally with third-party vendors to launch client implementations with efficient onboarding materials.
eBay (GSI Commerce), King of Prussia, PA 05/2005 – 09/2009
Documentation Manager, 05/2007 – 07/2009
Managed a team of technical writers developing award-winning software documentation, including user guides, help systems, corporate communications, training materials, release notes, and internal process documentation.
Coached and mentored writers for career development and growth.
Integrated documentation into agile development processes.
Developed a customer feedback workflow to resolve content defects.
Managed the project pipeline and assigned projects to writers based on priority, workload, schedule, and skill set.
Initiated project management practices to define and track project milestones, dependencies, and targeted delivery dates.
Lead Technical Writer, 3/2006 – 5/2007
Created and maintained a documentation portal to provide customers with access to product documentation.
Wrote documentation for the customer ticketing system.
Performed final review of documentation prior to publication.
Wrote and enforced document standards and guidelines.
Facilitated peer review and knowledge transfer between technical writers.
Performed story grooming and estimation for documentation user stories.
Researched new methodologies, tools, and technologies in the technical writing industry.
Collaborated with management to develop processes to enable efficient and accurate documentation development.
Implemented single-sourcing using FrameMaker and WebWorks to streamline user guide and online help development.
Technical Content Writer, 5/2005 – 03/2006
Wrote user guides and online help for the Content Management System (CMS), Remote Promotions System (RPS), and Catalog Management System (CATMAN) software tools.
Integrated documentation into agile engineering processes.
Wrote internal engineering documentation to accelerate developer onboarding.
Implemented FrameMaker and Webworks to single-source online help content.
Wrote a download site for online documentation hosted on a company server.
Fidelity National Financial, Malvern, PA 02/2001 – 05/2005
Technical Writer II, 07/2003-05/2005
Created user guides and online help for the Profile enterprise software product.
Created online help for Xpress, the company’s first online banking product.
Incorporated terminology best practices to optimize translation.
Technical Writer, 02/2001 – 07/2003
Created and updated user documentation for the company's CRM product.
Migrated content from FrameMaker to online help.
Wrote release notes for multiple financial software products.
Built a site to host online help and user guide downloads.
SunGard, Malvern, PA 02/2000 – 05/2000
Technical Writing Intern, 02/2000 – 05/2000
Wrote and edited user documentation for academic, utility, and process engineering software.
Wrote a script using Python and PowerShell to automate FrameMaker file conversion to RoboHelp.
Wrote defect resolution documentation and release notes for multiple software releases.
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