Human Resources Employee Relations

Andrea Kirkwood

***********@*****.**.** Smyrna, GA 901-***-**** https://www.linkedin.com/in/andrea-kirkwood-ma-mhrm-03a30659

Performing a variety of Human Capital Management practices such as recruitment, training, and employee relations

Human Resources professional with 10 + years’ experience creating a strategic and operational partnership between Human Resources and leaders through excellent service and proactive consultation, support, education, and creative problem solving. Driven self-starter consistently exceeding deliverables while coordinating essential HR processes such as recruitment, employee relations, performance management, compensation planning, and benefits administration.

Skills &tQualifications

Conflict Management

Benefits Administration

Teamwork & Collaboration

Full Life Cycle Recruitment

Human Resources Management

Human Resources (HR) Functions

Strategy Planning and Development

HRIS, Payroll, Timekeeping (ADP) (Paycor, Lawson, Paychex, SAP, Workday, Gusto, Paylocity, UKG and People Soft

Strategic Leadership

Training & Development

HR Policies & Procedures

Applicant Tracking System (ATS)

Time Management

Talent Management

Succession Planning

Payroll Management

Excellent Communication

Interpersonal Communication

Performance Management

Professional Experience

ACM Logistics - Human Resources Generalist/Manager

3/2022-Present- Atlanta, GA

Manage various administrative needs of the company such as payroll and operations department as the primary focus.

Coaching ability to help develop leaders throughout the company.

Oversee internal promotions, transfers and working remote paperwork, ensuring the process is followed.

Oversee human resources programs and enrollment/decline process, new hire orientation, and administrative duties associated with employee recognition.

Payroll administration, uniform supply management, and unemployment claims management.

Follow processes and procedures to see these projects through to completion by the assigned deadline

Create job descriptions, post jobs, source, and recruit candidates to build and manage talent pipelines through various internal and external sources. Lead recruitment, onboarding, and retention, including the development of clear talent brand propositions, education of benefits, staffing strategies to create an ongoing talent funnel, and opportunities for advancement within the company.

Create, Revise and update HR policies and procedures to ensure compliance with local and national regulations.

Conducts or acquire background checks and employee eligibility verification forms are complete and filed. Support the HR file room and transfer new hire information from the share drive to the HRIS.

Plans and direct employee and partner benefits programs such as retirement plan, dental, vision plans, disability, and life insurance

Organize, maintain, generate reports and updating employee's information is needed in the HR system

Responsible for day-to-day benefits administration, open enrollment, and benefits orientation. Creating and implementing wellness programs and providing customer service to all employees.

Identify and help proactive problem resolution of employee relations and day to day issues.

Maintain and update performance review processes and documents, work with managers to to ensure the process is implemented.

Ensure compliance with federal, state, and local employment laws and regulations such as FML A, ADA and EEOC guidelines.

Sustain performance management rigor (i.e. assuring that the right people are hired, trained, developed, supported for career and performance growth)

Build open and strong relationships with line management, performing on-going assessment plus organization diagnosis

Lead, create and sustain, through partnership with the operating unit's leadership, a culture that supports the Organization Strategic Plan (i.e., its mission, values alignment, and organizational effectiveness) and by building and sustaining performance management.

Oversee employee investigations, disciplinary actions, and terminations.

LHH Argos/Human Resources /Talent Acquisition Recruiter

03/2020- 03/2022 Contract Assignment

Barco- Manufacturer/Robert-Half

Novolex-Manufacturer/TBI Airport Management - Contract Assignment

Generate leads and source candidates for manufacturing plants, hospitals and corporate offices, developing sourcing pools and talent pipelines that include posting job ads through job boards, social media, state employment agencies, colleges, professional associations, temp agencies, recruiting agencies.

Oversee the recruitment processes for difficult to fill position, sourcing, screening, schedule interviews, propose offers and conduct employee on-boarding. Work with agency to staff difficult position.

Administers leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, etc.).

Performance management systems and maintenance of employee personnel files. Collect and verify employee's timekeeping data.

Responsible for day-to-day benefits administration, open enrollment and benefits orientation. Creating and implementing wellness programs and providing customer service to all employees.

Compute wages, deductions, commissions, benefits, etc.

Update payroll information for promotions, transfers, terminations, and new hires.

Developing and implementing HR strategies and initiatives aligned with the overall business strategy. Coach the leadership team on a variety of actions to include employee relations issues, policy interpretation and application, talent management and development, and organizational design consultation.

Partners with Payroll, HRIS, and Compensation and Benefits functions as needed to provide solutions for clients.

Manage Process changes, PTO payout, Position changes and Bonus’s,

Handle counseling/ disciplinary actions, terminations and exit Interviews and provide separation letter.

Wellstar Health System Human Resources Representative/Benefit Analyst

02/2017 – 03/2020

Atlanta, GA

Actively recruit highly qualified candidates for applicable vacancies by strategically including but not limited to; advertising, applicant screening, managing the interview process, verifying professional references, and extending employment offers. searching internal computer databases, networking, internet recruiting resources, job fairs, social media platforms, and employee referrals.

Successfully assist payroll and benefits administration, ensuring paid time off (PTO) forms are completed and processed correctly and in a timely manner.

Update, track, and maintain employee records related to employee benefits, employment status, licensed applicants for credentialing, performance reviews, grievances, and disciplinary actions.

Advising management on the administration of human resources policies and procedures

Proactively address employee concerns regarding programs and processes while ensuring compliance with all labor, federal, state, and local employment laws.

Provides guidance and assistance to all company locations and employees on a variety of benefit related plans

Supports employee engagement programs to enhance the overall employee experience

such as wellness, recognition, appreciation, and other engagement initiatives

Maintain data integrity with the Human Resource Information System (HRIS) records for budget management and data analysis reports.

Administers leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, etc.).

Assist with benefit open enrollment elections, family medical leave eligibility (FMLA), and leave of absence (LOA)

Handle high volumes of inbound/outbound calls, updates the client’s record, resolving customer complaint and answer questions.

Medtronic/Cardinal Health -Manufacturer Environmental Health & Safety Manager

11/2014 - 02/2017

Atlanta, GA

Performed annual reviews of all health & safety programs for over 176 facility personnel and management to ensure compliance with local, state, and federal regulations.

Works with benefits consultants to explore new benefits options or enhance existing police’s. Improve benefits communication and negotiate new contracts and vendors.

Provides effective guidance and coaching to Plant Leadership, relating to employee concerns, problems, and disciplinary action to comply with company policies.

Serves as contact with temporary labor agencies to schedule workers to meet daily production staffing requirements and to process pay records.

Served as a company liaison for all Occupational Safety and Health Administration OSHA investigations guaranteeing all OSHA recordable injuries were properly recorded and tracked.

Coordinated worker compensation claim review meetings with applicable parties while partnering with the Site Director to report injuries and maintain the OSHA 300 log.

Technical savvy and proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, & Adobe), Oracle’s PeopleSoft, ADP, Hay and Workday.

Developed and maintained monthly key performance indicators (KPI) reports for safety, health, and environmental activities and recommended improvements when necessary.

Facilitated and implemented numerous personnel trainings such as wellness programs, CPR, first aid, and forklift training.

Select Staffing Staffing Manager

08/2013 - 08/2014

Memphis, TN

High-energy coordinator, assisting with full life cycle recruiting for temporary warehouse Staffing/Administrative that included talent sourcing, performing telephone interviews, coordinating interview schedules, reviewing pre-employment assessments, and background checks.

Demonstrated superior customer service skills and the proven ability to manage a high volume of task in a fast-paced environment while supporting the staffing team with interview logistics, onboarding, and process improvements.

Enforced compliance requirements regarding employment eligibility verification, which included completion, filing, and maintenance of I-9 forms through the E-Verify system.

Staffing Coordinator issuing and collecting all photo ID badges for visitors, employees, and contractors.

Tracked candidate information in the Applicant Tracking System (ATS), while gathering employee information forms, and creating electronic positions.

Successfully managed candidate flow through the ATS by identifying prospects using strong research skills, sourcing platforms, and target networking.

Delivered the best talent when recruiting contract, administrative, warehouse workers and certified fork-lift operators by conducting preliminary phone screenings and scheduling in-person interviews with management.

Americare Health and Rehabilitation Human Resources Generalist

06/2008 - 08/2013

Memphis, TN

Championed recruitment efforts supporting and collaborating with the Human Resources Director regarding integrated marketing strategies, brand recognition, posting job board descriptions, scheduling interviews, and employee training.

Assist with payroll on a weekly basis with support and back from the payroll department.

Process and complete employment verification requests, when necessary.

Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.

Responsible for setting up and maintaining confidential HR files, updating and maintaining all quality documents as to relates to HR.

Advising management on the administration of human resources policies and procedures.

Education

Ashford University Master of Arts in Psychology

University of Phoenix Bachelor of Science in Psychology

Southwest Tennessee Community Associate of Arts in Psychology

Certifications

Villanova University Master Human Resources Management Certification

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