Customer Service Data Entry
Resume:
Contact
Charlotte, NC *****
**********@*****.**
M
Skills
Business development and
planning
Business Networking
Lead prospecting
Data Entry
Upselling expertise
Operations
Quality Assurance
Customer Relationship
Management
Verbal and written
communication
Salesforce
Microsoft Office 365
NICE InContact Phone
System
Multitasking
HIPPA
Task Prioritization
Adaptability and Flexibility
AMD
Appointment Scheduling
LB
Lateasha
Brown
Sales Executive/Customer Service
Professional
Dynamic Sales Executive with 20+ years of experience providing high level of customer service while increasing revenues. Extensive experience with inbound and outbound call processing, customer- facing sales, and customer outreach. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Highly organized and accomplished Customer Service Representative well-versed in building connections, demonstrating customer care, and problem solving. Persuasive negotiator with forward-thinking and performance-oriented nature.
Work History
Sales Executive
Thriveworks
Reduced wait times for callers by managing a
high volume of calls effectively without
compromising quality of service.
Placed outbound customer service to onboard
behavioral health clients.
Maintained accurate patient records with
multiple software and systems, maintain diligent
data entry and effective communication with
healthcare professionals.
Contributed to the development and
implementation of call center initiatives aimed at improving patient experiences and overall
operational efficiency.
Prioritized urgent matters while multitasking,
ensuring that critical issues were addressed
promptly and accurately.
2019-01 -
Current
Leadership Skills Maintained a high degree of professionalism and empathy during difficult calls, providing
emotional support to distressed patients while
addressing their concerns.
Managed customer sales leads and
departmental requests, offering excellent support
and tailored recommendations to address
company and client needs
Meets customer call guidelines and metrics for
service levels, productivity, and quality assurance. Exhibits professionalism when training new
personnel on Business to Business (B2B) contracts, collaborating with physicians offices, maintaining and growing partnerships, and developing
internal and external business relationships.
Responded to customer calls and emails to
answer questions about products and services.
Cross-trained and lead training classes for
demonstartion on how to process physician's
referrals.
Inside Sales Representative
Networx
Apply leveraged policy and technical skills in
setting up and implementing customer service
while building a strong, personal relationship with clients that lead to renewal and contract
expansion
Ensuring that clients are using the product to
meet their overall needs and Sales goal
implementation with numerous strategies
application
Responsible for customer escalations, and
scheduling recipient of numerous customer
accolades including outstanding customer
service achievement awards as well as goal
exceeding acknowledgement.
Enhanced customer retention by offering tailored
solutions to address unique needs and
challenges, resulting in increased loyalty and
repeat business.
2014-12 -
2021-01
Collaborated with marketing team to develop
targeted promotional campaigns that drove
increased engagement from prospective
customers.
Sales Consultant/Team Leader
Comcast Cable
Evaluated sales metrics to identify areas for
improvement, implementing strategic changes to
increase success rates.
Served as a player/coach for the Inside Sales
team
Created the first impression for the prospective
customers through business development
activities, follow-ups on their inquiries and from the marketing programs
Attained both a sales and technical background
that enabled the successfully management in the
high volume of activity to achieve activity-based
metrics, as well as establishing credibility with
decision makers
Actively drove inside sales calls and deliver
pipeline and closed business to the sales
organization.
Increased referral business by establishing a
strong rapport with existing clients, leading to
positive word-of-mouth recommendations and an
expanded customer base.
2013-11 -
2014-12
Telesales Agent
Comcast Cable
Successfully participated in the sales process and regularly engaged sales building activities that
drove the goal achievement of the team
Contacted potential or existing customers to
inform them about a product or service and
answered questions about products and the
company
Asked questions to understand customer
requirements and close sales
Exuberate skills that showed team leadership
2011-09 -
2013-11
qualities which lead to advancement of duties.
Mitigated potential objections from customers by
proactively addressing concerns before they
became barriers to closing deals.
Enhanced overall efficiency by staying organized,
setting realistic goals, and consistently following through on tasks until completion.
Monitored personal performance metrics closely,
identifying areas of improvement and
implementing strategies for continuous growth
within the role.
Navigated challenging situations with clients
calmly and diplomatically, preserving
relationships while upholding company policies.
Education
Bachelor of Arts: Business Administration
And Management
Arizona State University- Online - Online
2020-05
Medical Assistant
Stanford Brown College
2008-07
High School Diploma
Savannah High School - Savannah, GA
2001-05
Additional Proficiencies
Microsoft Office Suite
HIPAA Compliance
Data Management
Time Management
Customer Service
Appointment Scheduling
Staff Leadership
Problem Solving
Medical Scheduling
Data Entry
AMD Trained
TOBT Skilled
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