Customer Service Representative

Kenneth Miles

Avondale, AZ *****

*******.******@*******.***

623-***-****

Summary

Results-driven and adaptable Customer Service Representative with over 7 years of experience in delivering exceptional customer support in fast-paced environments. Proficient in handling customer inquiries, resolving issues efficiently, and maintaining high satisfaction levels. Skilled in communication, problem-solving, and leveraging digital tools for remote support. Seeking to contribute to a dynamic team in a remote CSR role.

Professional Experience

Customer Service Representative

Consumer Cellular – Phoenix, AZ

March 2014 – April 2020

• Delivered top-tier customer support to resolve billing, service, and product-related inquiries via phone and email.

• Assisted customers with troubleshooting and technical issues, reducing complaint resolution time by 25%.

• Trained new team members on company protocols, contributing to a 15% improvement in overall team performance.

• Achieved recognition for exceeding customer satisfaction targets consistently.

Customer Service Representative

Verizon – Phoenix, AZ

January 2010 – July 2013

• Addressed customer concerns, inquiries, and account adjustments with a focus on personalized support.

• Provided in-depth technical assistance for mobile devices, apps, and account setups.

• Collaborated with cross-functional teams to escalate and resolve complex issues, improving customer retention by 10%.

• Recognized as a top performer for quality assurance and call resolution metrics.

Owner/Operator

Weasel Kickz LLC – Buckeye, AZ

May 2017 – May 2024

• Built and managed a successful e-commerce sneaker and streetwear business, handling all customer interactions and digital sales processes.

• Utilized online communication tools to provide product recommendations, resolve order issues, and ensure high satisfaction.

• Implemented quality control measures for inventory, enhancing customer trust and reducing return rates.

• Demonstrated self-motivation and discipline in managing daily operations remotely.

Other Experience

• Roles in logistics and transportation demonstrating strong organizational skills, attention to detail, and adaptability in managing time-sensitive tasks.

Education

General Education Diploma (GED)

Fred G. Acosta Job Corps – Tucson, AZ October 2006 – July 2007

Skills

• Customer Service & Relationship Management

• Remote Communication & Technical Support

• Conflict Resolution & Problem-Solving

• Multitasking & Prioritization

• Data Entry & Digital Tools

• Leadership & Team Collaboration

• Time Management & Adaptability

Technical Proficiencies

• CRM Systems: Zendesk, Salesforce, Freshdesk (or list tools you’re familiar with)

• Microsoft Office Suite & Google Workspace

• Live Chat and Email Platforms

Certifications

• Commercial Driver’s License (CDL), Class A (valid through 2032)

Endorsements

• Air Brake, Triples/Doubles and Tanker

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