Business Management Team Leader
Resume:
MELAINE MUNSAMI
*******.*****@*****.***
EDUCATION
ETDP GRADE R TEACHING NQF4 – SETA
JANUARY 2018 – DECEMBER 2020
BUSINESS MANAGEMENT - TECHNIKON SA
JANUARY 2015
GRADE 12 -EARLINGTON SECONDARY SCHOOL
JANUARY 1996
EXPERIENCE
SEPTEMBER 2018 – DECEMBER 2022
GRADE R & GRADE 7 TEACHER, ENGLISH, AFRIKAANS, COMPUTERS MIDLAND PRIMARY AND HIGH
● Teach assigned subjects to Grade R-7 learners according to CAPS curriculum.
● Coordinate with teachers to maintain consistency in curriculum.
● Create positive, structured, learning, and safe environment for learners.
● Maintain accurate attendance and grade records for each learner.
● Develop lesson plans according to school standards.
● Motivate learners to participate in various educational activities.
● Develop creative learning opportunities for student’s education, social and behavioral growth.
● Develop and maintain student behavioral and discipline policies.
● Use different assessment methods to evaluate learners’ progress, their academic strengths, and weaknesses.
● Engage with parents to report on academic progress and suggest guidelines for improvement.
● Develop positive parent teacher relationship and promote parent teacher partnerships.
● Facilitating events and co ordinating workshops and other activities.
● Attend educational trainings and workshops for professional growth. Reason for leaving: Temp position
NOVEMBER 2017 – FEBRUARY 2018
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SENIOR ADMINISTRATOR, DEPARTMENT OF EDUCATION
● Capturing exam marks of candidates of different districts onto the database.
● Filing of exam sheets.
● Assisting the various district’s offices with their queries.
● Printing and verifying marked sheets.
● Filtering marksheets according to supplementary and rewrites. Reason for leaving: Temp position
JUNE 2014 – MARCH 2016
ADMINISTRATOR, BANK OF BARODA
● Preparing Vouchers
● Posting Debit and Credit Entries
● Processing of International Transfers
● Balancing of confirmations
● Preparation of interest certificates for financial year end
● Resolving telephonic queries
● Preparation of IT3b certificates
● Responsible for Petty Cash
● Processing of all utility bills
● Handling of all Reserve Bank Applications
● Update of foreign exchange rates for internal systems
● Processing of cheques for large corporates
● All other admin daily duties
Reason for leaving: Company relocated
MAY 2012- MAY 2014
CREDIT BUREAU CONSULTANT, ABSA
● Handle the total customer portfolio and any
● queries received from Debt Counsellors
● Take control and ownership over all client’s portfolio whilst the client is under Debt Review
● Liaise with the Debt Counsellor by providing information on clients’ accounts
● Collecting of outstanding debt
● Liaise with internal functional units to facilitate the optimum level of adjusting/restructuring client’s portfolio /accounts
● Oversee the successful implementation of tactical and operational actions
● Support collections/recovery teams in understanding, interpreting, and managing risk associated with Client’s portfolio that is experiencing financial difficulty or is likely to experience financial difficulty
● Negotiate with Debt Counsellor regarding their proposals to restructure clients’ accounts
● Liaise with stakeholders and key role players e.g., Contact center’s, Retail Credit
● Comply with individual and team performance requirements 2
● Take ownership of values and activities that are aligned with corporate initiatives
● Be innovative and recommend new solutions and ways of working in the department to the team leader
● Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking
● Escalate concerns on lack of service delivery by Debt Counsellors to the Team leader and the next level line management of the area
● Apply controls required by the National Credit regulator for the governance of the Debt Counsellors and Debt Review process
● Monitor and analyze qualitative data such as customer information, debt counsellor information, payment arrangements
● Focus on all service issues such as complaints or queries and become the role model in term of sterling service delivery and customer centricity
● Report on Incompletes on proposals and Certificate of Balance received from Debt Counsellors
● Demonstrate interest in working with others, working effectively in teams, building team spirit, and showing care and consideration for individuals
● Uphold ethics and values, acting with integrity and promoting equal opportunities
● Consolidate data to track progress and status of all customer portfolios and activities in the weekly/monthly report required
● Own individual stats and be responsible to give daily reports to the team leader
● Collate statistics on a weekly basis from the Debt Counsellors and collate it in an analytic format
● Analyze these stats to point out trends and anomalies to Team Leader and to Manager Debt Review.
JUNE 2006- SEPTEMBER 2009
PAY OFFICE CLERK,
BAYPORT FINANCIAL SERVICES
● Unallocated payment schedules
● Dealing with telephonic queries
● Receiving payments, issuing of summons
● Legal side of debt control
● Refunds, printing of statements & reduction letters
● Liaising with government departments & sheriffs
● Collecting of outstanding debt
Reason for leaving: Temp position
JUNE 2005 – MAY 2006
CONTRACT SKILLED LEVEL POSITION, IN SOCIAL &
COMMUNITY SECTOR IN WASHINGTON DC, UNITED STATES
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AUPAIR AMERICA
● Unallocated payment schedules
● Dealing with telephonic queries
● Receiving payments, issuing of summons
● Legal side of debt control
● Refunds, printing of statements & reduction letters
● Liaising with government departments & sheriffs
● Collecting of outstanding debt
Reason for leaving: Contract ended
SKILLS
● MS OFFICE
● PASTEL
● SAP
ACTIVITIES
I am part of a NPO called Acts of Love.
Acts of Love is a helps ministry of Acts Christian Church based in Midrand, South Africa. We are simply responding to God’s call to minister not only in word but also in deed to those in need regardless of race or creed. To be a channel through which God may not only reveal His compassion and love to hurting people in a time of great distress, but to bring physical support and hope in their hour of greatest need.
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