Fleet Operations Human Resources

MARY PAYNE

Orlando, FL ***** 407-***-**** **********@***.***

PROFESSIONAL SUMMARY

Accomplished fleet leader with over 20 years of leadership experience in the automotive and rental car industry. Proven success managing fleets exceeding 42,000 vehicles and overseeing comprehensive vehicle title processing for both new and used inventories. Recognized for driving operational excellence, cost savings, and high-performance team culture. Brings expertise in fleet operations, HR management, administrative process development, and regulatory compliance. SKILLS

• Fleet Operations Management

• Administrative Leadership

• Human Resources & Payroll Administration

• Vehicle Title & Registration (All States)

• Hiring, Training & Staff Development

• Regulatory Compliance

• Auction Sales & Inventory Control

• Workflow Optimization

• Policy Development & Implementation

• Insurance & Tax Processing

• Employee Relations & Conflict Resolution

• Dealer License Management

• Customer Service Excellence

PROFESSIONAL EXPERIENCE

Vice President, Fleet

Advantage Rent A Car – Orlando, FL 08/2020 – 04/2025

• Reported to the CEO; led all fleet operations across six rental locations.

• Managed an automobile inventory of approximately 2,000 vehicles.

• Oversaw vehicle acquisition, title and tag processing, auction sales, and vendor coordination.

• Directed company-wide HR functions, including hiring, payroll for 60 employees, and compliance.

• Supervised administrative staff, managed corporate office operations, and maintained a positive, high-performance culture.

• Proficient in processing title work across all U.S. states. Director, Fleet Support

Advantage Rent A Car / E-Z Rent A Car – Orlando, FL 01/1998 – 08/2020

• Led day-to-day fleet operations for the 3rd largest U.S. rental car company with over 40 locations and a 35,000-vehicle inventory.

• Provided fleet services support across departments and customer segments.

• Administered licensing, tag and title procedures, and dealer compliance.

• Maintained three separate dealer licenses and directed used inventory liquidation.

• Reduced costs by over $1 million by internalizing title work post-merger.

• Championed administrative process improvement and staff development initiatives. Motor Vehicle Clerk II

Office of Earl K. Wood, Orange County Tag Office – Orlando, FL 11/1996 – 12/1997

• Processed title and registration applications while ensuring insurance compliance and regulatory accuracy.

• Supported customers, dealerships, and finance institutions in application completion and problem resolution. Motor Vehicle Supervisor

Motor Vehicle Administration – Glen Burnie, MD 08/1988 – 11/1996

• Supervised the Insurance Compliance Department, overseeing service counters and phone operations.

• Directed staff performance, training, and strategic planning to meet departmental goals.

• Developed and implemented effective workflows, improving customer satisfaction and operational output. EDUCATION & CERTIFICATIONS

Associate of Arts, Business

Anne Arundel Community College – Arnold, MD 1995 High School Diploma

Andover High School – Linthicum Heights, MD 1988 PHR Certification (SHRM)

Valencia Community College – Orlando, FL 2002

HONORS & AWARDS

Women in Mobility Award, 2025

Contact this candidate