Technical Writer Information Technology

MATTHEW D NAYLOR

***** ******* *****, ****** ******, MD 20901 C: 859-***-**** ************@*****.***

Experience

Technical Writer June 2023 - Present (1.5 years)

ITC Federal - Department of Justice, National Security Division (NSD), Information Technology Management (ITM), Washington, DC

Oversees, drafts, edits, and publishes ITM Standard Operating Procedures (SOPs) to support new and existing hardware/software cybersecurity, communications security, maintenance, and troubleshooting processes; directs collaborative documentation efforts supporting ongoing DOJ IT efforts, processes, and innovations, including platform service and application technical build guides, project plans, daily checklists, and how-to guides; edits and publishes Knowledge Base (KB) articles and Frequently Asked Questions (FAQs) to the NSD Service Now website in support of government clients and contractors; maintains and edits daily and weekly Scrum documentation on behalf of the contractor for the government client (Chief of NSD ITM IT Operations (ITOps), Chief of NSD ITM Enterprise Software Solutions (ESS), and NSD leadership); functions as custodian of documentation produced for, and by, DOJ NSD ITM and its components; provides editorial and graphic design support for NSD ESS documentary efforts; provides weekly documentary status reports to ITM’s Chief of ITOps; works collaboratively with ITC contractors and government customers to identify, produce, refine, and disseminate timely, relevant, and most-current IT documentation; collaborates on, edits, and publishes ITM policy statements with government subject matter experts (SMEs); oversees template design, revision, and utilization for a variety of document types.

Technical Writer January 2021 - June 2023 (2.5 years)

Guidehouse - Federal Bureau of Investigation, Architectural and Engineering Services Unit (AESU), Finance and Facilities Division (FFD), Washington, DC

Coordinated and managed the development, editing, and publishing of AESU Field Office, Resident Agency, Warehouse, Automotive Maintenance and Radio Facility (AMRF), Regional Computer Forensics Laboratory (RCFL), and Firearms Range Programs of Requirement (PORs) to facilitate construction of new and existing facilities; provided recommendations for improvements to existing and future AESU documentation; managed final review and publication of AESU Room Data Matrices (RDMs) to accompany latest facility type PORs; oversaw revisions to all facility type PORs and RDMs based upon feedback from AESU stakeholders and external stakeholders; managed dialogue with internal AESU, contractor, and FBI external partners to ensure accurate documentary deliverables; developed standards for, and produced, maintained, and updated the AESU Style Guide, applicable to all AESU document development, to develop standards for complex mission functions; administered development of new processes and documentary efforts to streamline, simplify, and improve AESU documentation.

Technical Writer/Policy Writer June 2019 - December 2020 (1.5 years)

Salient CRGT - Federal Bureau of Investigation, Office of the Chief Information Officer (OCIO) Policy Team, Washington, DC

Compiled research documentation for, and drafted, revised, and edited, FBI OCIO Policy documents, which govern data use and information assurance efforts throughout the FBI enterprise, to support compliance management; oversaw policy development; conducted internal Policy team reviews of draft policies for functional accuracy, grammatical correctness, and regulatory clarity for all FBI personnel; worked collaboratively with OCIO Division components, and FBI stakeholders external to OCIO, to develop comprehensive policy documents applied throughout the enterprise; produced ‘one-pager’ responses to policy inquiries from divisions, sections, and units external to OCIO, explaining current OCIO policy regulations; produced standard operating procedures (SOPs) to assist new hires to the OCIO Policy team in completing recurrent team tasks; conducted ongoing editorial efforts to support the OCIO Policy portfolio, including for documentation submitted to OCIO Executive Management.

Technical Writer June 2015 - June 2019 (4 years)

HP/HPE/DXC/Perspecta - Department of Defense, Defense Manpower Data Center (DMDC), Alexandria, VA

Compiled, edited, and published DMDC SOP manuals, for a variety of cyber security-related issues and processes; compiled and submitted regular monthly reports to Perspecta and DMDC (5 CAC/Consumables monthly reports for DMDC, CAC/Consumables SMR and Worldwide Hardware/Software SMR for Perspecta monthly reporting); compiled and submitted DIPMS Verification Report monthly to Telos; recorded and documented high-level recurring meetings for DMDC, Perspecta, and contractors (9-10 meetings per week, on average); recorded and documented high-level annual meetings for DMDC (Workstation Allocation Review, etc.); miscellaneous editing of a variety of documents, notifications, etc., as needed.

Selected Skills

Photoshop Customer Service Chicago/APA Manuals of Style

MS Excel Pages/Keynote Oral and Written Communications

MS Office Brainstorming Proofreading

PowerPoint Grammar Creative Writing

Internet Vocabulary Copy Editing

Reporting

Education

Master of Fine Arts, Architecture May 2009

Miami University - Oxford, OH

Bachelor of Arts, English Literature May 2003

University of Kentucky - Lexington, K Y

Accomplishments

Graduate Thesis accepted to 97th Annual Conference of the Association of Collegiate Schools of Architecture (ACSA), at Conference Meeting in Portland, OR., March 2009

Inducted into Phi Beta Kappa Honor Society and Golden Key International Honor Society, May 2003

Current Security Clearance Level: TS/SCI

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