Project Manager Customer Service

Patricia (Trish) Funkhouser

Fredericksburg, VA **117

301-***-**** *********@*****.***

www.linkedin.com/in/funkhous1

Summary

Energetic professional with more than 20 years’ experience in data management, with five years as a Program and Project Manager. Award winning record of providing excellent customer service, strong leadership, communication and institutional advocacy skills. Knowledge of modern library principles and practices with expert knowledge of databases, research techniques, training techniques and operating and hardware systems. Maintenance of labs and peripherals. Concise scheduler and certified trainer. All phases of Grant Development experience with sensitivity to confidential matters

Google Apps for Education (GAFE) Certification

Current Secret Clearance in place

Database Management and Administration proficient

Support Staff of the Month; February 2013, April 2014, and November 2015

100% Customer/Project Goal Achievement Award

Customer Appreciation Award, HCA, FAA. Citibank and DHS

A+ Certified, ITML, ITMS, Service Now, Active Directory, HPSM, TMT, Power BI, SharePoint Applications, Microsoft Certified, Proficient in Excel, Word, PowerPoint, Outlook, SQL, QuickBooks and PeopleSoft HR and Financials. PHP, CSS, Word Press, HTML5 and Java

PMP and CompTIA certified

Active Directory

Agile

Experience

IBM Pentagon USAF Secret Clearance Project Manager 2019 to current

Extracting and/or loading data

SharePoint Lead for content management

Installing The SharePoint Platform, integrating applications and creating libraries

Adding users, controlling access to document libraries, and setting permissions.

Troubleshooting and resolving SharePoint issues or malfunctions

Performing data retrieval and backup procedures to prevent data loss.

Deploying SAP solutions and ensuring smooth system integration

Vendor Management

Developing and configuring customized SAP solutions.

People Soft HR and Financials for budgeting and financial ****************@*****.********* projects consisting of network switches, routers, firewalls, load balancers, VPN, fiber optics and internet services.

Assessing existing IT infrastructure and recommending improvements.

Comfortable with telecommunications, network technologies, network standards and practices.

Experience in reviewing carrier bid feedback and present carrier/circuit recommendations to the Senior Management for approval

Integrated technical knowledge and business knowledge to develop innovative solutions to automate projects activities specifically TMT and DTS.

Ensuring sufficient storage space by performing clean-ups and archiving data

Reviewing usage and activity reports and adjustments to ensure optimized user-experiences.

Maintaining network infrastructure, as well as managing encryption, security zones and firewalls.

Keeping up to date with SharePoint developments, performing version updates and upgrades

Requirement gathering

Client relationship development

Setting up cybersecurity measures

Preserving data integrity

Delivery of IT infrastructure, Network infrastructure, Network architecture, wireless technologies, Cloud implementation on schedule

Ethically handling private data, including financial and/or healthcare data for certain companies

General Dynamics Secret Clearance Program Manager 2017 to 2019

Extracting and/or loading data

Setting up cybersecurity measures

in the modern fabric-based networks - Network Fabric, underlay, overlay and SD WAN,.

Experience managing large, multi-stream projects

Authenticating data

People Soft financials and HR for budgeting and financial records

Monitoring the performance of hardware and software

Configuring servers and databases

Preserving data integrity

Deploying SAP solutions and ensuring smooth system integration

Developing and configuring customized SAP solutions.

Providing SAP system support and end-user training.

Keeping abreast of the latest SAP offerings, updates, and developments.

Worked with the cross-functional IT teams to identify, enable, and deliver a scalable, secure, reliable, and cost-effective cloud solution that could be managed and delivered.

Ethically handling private data, including financial and/or healthcare data for certain companies

SharePoint Lead/ Edmond Scientific JECC Norfolk VA 2016 to 2017

Coordinate SharePoint tasks for CCCRP Army organization

Administer tech support for staff.

Defense Travel System (DTS) support for staff

Lead TMT staff person for management

Vendor Management

Special Technology Assistant to the Director / M-NCPPC 2012 to 2016

Administer tech support for staff.

Defense Travel System (DTS) support for staff

Oversee Emergency Action plans, building security, building maintenance and safety functions, administer building security system with issuing of employee access cards. Updating Continuity of Operations Plan Oversee courier services.

Lead in Policy Development in Administrative Procedures and Policies for internal use in advancement of department's goals and objectives.

Monitor and lead in preparation of Budget and performance measures with Financial Analysis verifying completeness, accuracy and conformity Analyzes and reconciles proposed expenditures with estimated revenues.

Collects and consolidates budget data in MS Excel and Word. Runs financial reports; collects current data, analyzes and evaluates statistical recommendations.

Assists in providing technical advice and assistance to support staff as needed in the preparation of budgets or procurements.

Updates manual and automated files and record keeping systems and ensures accuracy of data.

Worked with the cross-functional IT teams to identify/extend, enable, and deliver a scalable, secure, reliable, and cost-effective cloud solution that can be managed and delivered.

Approval of purchase card activity and check requests with the processing of re requisitions.

PeopleSoft HR and Financials for budgeting, inventory and record keeping

Deploying SAP solutions and ensuring smooth system integration

Vendor Management

Developing and configuring customized SAP solutions.

Providing SAP system support and end-user training.

Keeping abreast of the latest SAP offerings, updates, and developments.

Make all travel arrangements for the Directorate, complete all authorizations and vouchers.

Track travel approvals, arrange schedule of visits, make transportation and hotel reservations, and notifies organizations and officials to be visited.

Coordinate Conference registrations and planning efforts and organize off-site meetings Assemble background material and assists in the development of briefing books or other materials for dissemination.

Legislation reviews and evaluation for local, state and federal proposed legislation with analysis of impact on Directors department.

Coordination and contribution to the work of special project committees with complex research and analysis.

Work with senior management and others on special programs and projects with high level analysis, giving advice in coordination with the department goals and guidelines. Supervise other administrative staff, monitoring performance and providing training, with coverage for reception area.

Complete six months and yearly evaluations for five employees. Answer phone calls with appropriate responses and direction.] Access employees' timecard system to ensure accuracy and approve staff hours.

IBM, Loral, Lockheed Martin, Programmer, Program Manager 1985 – 2009

TS/SCI clearance in Place with full scope polygraph.

Design, evaluate, develop, audit and modify websites, from layout to function, implementing content development tools to drive search engine optimization.

Conducts ongoing content maintenance with content management systems and databases.

Developing and configuring customized SAP solutions.

People Soft Financials and HR for budgeting and inventory.

Providing SAP system support and end-user training.

Keeping abreast of the latest SAP offerings, updates, and developments

Gmaven Data Management: A robust internal system where I developed the component that manages customers, their location, and their business metadata with effortless integration into a larger project.

Web Scrapers: A collection of MySQL scripts developed to mine outlet location data from franchise websites.

Met objectives of all budget and financial aspects of business.

Vendor Management

Manage all quality control concerns while hiring and training staff.

Configuration Team Lead, Programmer/Tester, promoted to Team Lead for a dynamic real time alternative system, working with customers, ops managers and contractors to identify and resolve Ops/Readiness issues and concerns.

SIGINT Collection processes with intelligence analysis

Recruited and assessed project personnel for all systems.

TS/SCI clearance in Place with full scope polygraph.

Development of cost proposals with business case analysis

Education

University of Maryland, College Park, MD BS, Major – Computer Science, Software Engineering

Drexel University, Philadelphia, PA BS Major – Design: Minor business accounting

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