Customer Service Due Diligence

Scott (Jed) Swift

Hilliard, OH

Mobile: 614-***-****

*************@*****.***

CAREER PROFILE

Banking and Education Professional with eleven plus years of experience in banking, in addition to extensive years in higher education. Successful in client driven, high pressure environment and able to meet all deadlines in a timely fashion while demonstrating excellent focus on quality. Recognized as an effective collaborator and strong communicator with Customers, Management, and Co-Workers providing rapid results in accomplishing customers to a completed status. Exceptional in facilitating, leading teams and; consistent in delivering high quality and effective communication to customers.

Strong reputation for “getting the job done” by excelling as a participant on a team or individual contributor within a fast-paced environment.

Wealth of experience in education, teaching, training and coaching staff and faculty.

Proven team builder, providing concise and clear focus in all communications at various levels of an organization and with external customers.

Core Competencies and Skills

Creative Thinking

Time Management

KYC /Risk Analysis

Data Analysis

Customer Service

Mortgage Research

Customer Service

Coaching and Mentoring

Team Facilitation

Leadership

Teaching and Training

Curriculum Development

PROFESSIONAL EXPERIENCE

US Bank/Consumer and Community Banking, Columbus, Ohio

Know Your Customer (KYC) Refresh Analyst 2/22-Present

Conduct due diligence and refresh of US Bank customers accounts

JPMorgan Chase/USPB/JPMorgan Consumer and Community Banking, Columbus, OH

Know Your Customer (KYC) Specialist 4/2020-6/2021

Conduct due diligence doc reviews of Chase customers.

JPMorgan Chase/USPB/JPMorgan Asset & Wealth Management, Columbus, OH

Know Your Customer (KYC) Analyst 1/2013 -3/2020

Conduct due diligence doc reviews of Chase Wealth Management customers while opening new accounts.

Research, analyze and evaluate required KYC information on High Wealth Clients.

Communicate with “front office” bankers and management to ensure accurate accounts.

Ensure that each new account is issued timely and accurately to the audit team.

Review Individual, Trust, LLC, Foundation, LP and Small OPCO accounts.

Accomplishment: submit 100 new accounts per week for further audit.

JPMorgan Chase, Columbus, OH

Mortgage Senior Closer 1/2012 - 2013

Prepared, reviewed and corrected critical closing documents for various mortgage home loans including FHA, FNMA, FHLMC and HARP.

Evaluated and transmitted all funding wire transfers while closely adhering to state and federal guidelines.

Reconciled HUD-1 Settlement Statements to ensure accuracy before funding.

Ensured that the closing package is issued timely and accurately to the settlement agent.

Addressed and corrected any post-closing issues following all servicing and audit guidelines.

JPMorgan Chase/USPB/JPMorgan Asset & Wealth Management, Columbus, OH

Senior Lead Operations Specialist, Westerville, OH 2011 - 2012

Assured Quality Control in Performance Management Department

Demonstrated exceptional knowledge of all investor document perfection guidelines per Home Lending borrower assistance, default and servicing guidelines.

Reviewed documents for FHA/USDA/VA, Private, Asset (Owned), FNMA and FHLMC loans.

Identified errors on mod submission RMA applications, 4506T’s and income documents based upon quality procedures used in conjunction with the QRA database and the Doc Perfection Matrix.

Managed the escrow quote pipeline requests for the department ensuring all escrow analysis requests were fulfilled and proper dates requested according to the submission date for the investor.

Franklin University, Columbus, OH 2006 - 2020

Adjunct Professor

Instructed courses in General Psychology, Strategies for Motivation and Positive Psychology.

•Identified educational needs of students and developed suitable class curriculum.

•Facilitated best practices in online education in concert with university faculty.

•Demonstrated exceptional public speaking and verbal and written communication skills.

Columbus State Community College, Columbus, OH 2009 – 2010

Chairperson, Psychology Department

Managed 52 faculty members while directing online and on-campus educational services and tutoring programs; encouraged teaching effectiveness and excellence in online education through the coordination and implementation of successful support programs.

Naropa University, Boulder, CO 2000 - 2009

Co-Director and Instructor, Distance Learning Psychology Department

Effectively developed instructional materials and taught online and on campus courses in psychology; advised students in coursework, program requirements and potential career paths.

EDUCATION

Master of Arts Degree (MA) in Counseling Psychology, Lesley University, Cambridge, MA

Bachelor of Arts Degree (BA) in Psychology, Hobart College, Geneva, NY

TECHNICAL SKILLS

Microsoft Office Suite MSP COB Closer Chase File Manager

KYC Connect Chase Secure Messaging Work Station

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