Project Manager Senior

Timothy Jones

Tallahassee, FL 850-***-**** ********@*****.***

Professional Summary

Senior Project Manager with extensive experience in government project management, leading cross-functional teams in complex, multi-stakeholder environments. A strategic and results-driven professional with a proven track record of delivering high-visibility projects in IT, operations, and government sectors. Skilled in aligning project execution with business objectives, optimizing processes, mitigating risks, and ensuring on-time, within-budget delivery. Strong leadership, communication, and problem-solving abilities, backed by PMP and Scrum certifications.

Professional Experience

DEFINED SOFTWARE Senior Project Manager

Feb 2023 – Present

- Developed the Strategic Plan for Florida’s Department of Education (DOE) PALM Project, increasing the efficiencies of the workstreams.

- Manages vendors, stakeholder communication and coordination, and resources to ensure the project is maintained according to Department standards, Florida Statues, and DOE standards.

- Created standardized project documentation templates (charters, schedules, PMPs).

- Managed cross-functional teams, contract development, and procurements.

- Led risk assessments and mitigation plans; ensured compliance with state regulations and statutes.

- Delivered consistent reporting (weekly/monthly) to sponsors and stakeholders using tools like MS Project, SharePoint, and ServiceNow.

- Oversaw centralized document management implementation and performance metric tracking.

SOCIAL SECURITY ADMINISTRATION Operations Manager / Analyst / Supervisor

Jan 2022 – Feb 2023

- Managed initiatives using PMBOK standards, ensuring on-schedule, on-budget project completion.

- Served as SDLC and Requirements Traceability Lead for enterprise software projects.

- Created process improvements through end-to-end analysis and reengineering of workflows.

- Provided strategic reports and recommendations to federal leadership and congressional stakeholders.

- Mentored staff and ensured operational readiness for daily and long-term assignments.

SOCIAL SECURITY ADMINISTRATION Claims Analyst

Aug 2013 – Jan 2022

- Developed and documented business requirements and policy-aligned project solutions.

- Analyzed case data, resolved discrepancies, and delivered stakeholder-aligned decisions.

- Drove strategic planning through collaborative relationships with stakeholders and SMEs.

- Led internal initiatives on process enhancement, quality assurance, and risk tracking.

GENERAL MANAGER Various Roles

Prior to 2013

- Managed vendor relationships and project lifecycles in both public and private sector projects.

- Designed workflows and KPIs for project oversight and executive reporting.

- Spearheaded continuous improvement efforts across departments.

- Facilitated cross-functional collaboration and strategic planning efforts.

Education & Certifications

Master of Business Administration (MBA), Data Analytics

Louisiana State University – Shreveport

Bachelor of Science, Business Administration

Florida A&M University

Project Management Professional (PMP) – PMI

Certified Scrum Master (CSM) – Scrum Alliance

Technical & Management Skills

Project Management Tools: MS Project, ServiceNow, SharePoint, Visio, Power BI, Tableau, SQL

Software: Microsoft Office Suite, Forms, OneNote, Outlook

Frameworks: PMBOK, Agile/Scrum, SDLC

Strengths: Strategic Planning, Risk Management, Budgeting, Scheduling, Procurement, Conflict Resolution, Performance Metrics

Core Competencies

- Cross-Functional Team Leadership

- Vendor & Stakeholder Management

- Change & Process Management

- Policy & Regulatory Compliance

- Communication & Facilitation

- Operational Efficiency

- Data-Driven Decision-Making

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