General Laborer Case Management

STEVEN T. WAGNER – South Bend, IN– 574-***-****

Work History:

PEOPE READY: General Laborer Rapid City, SD 2021 – Present

● Work on construction sites handling clean up, and other duties as assigned.

● Assist with drywall, carpentry and electricians as needed.

● Follow safety protocols as set by OCEA standards.

● Assemble and deliver furniture for Ashley, Freed and 5th & Main furniture stores.

● Stock and organize shelves for Walmart as needed.

● Unload freight trucks for Pella Windows once a week. VERIZON WIRELESS: Indirect Agent Melbourne, FL 2016 – 2020

● Conduct sales in a very competitive industry.

● Present/Display/Demo cellular phones, tablets, mobile hotspots & HUM units.

● Follow up with customers in all aspects to ensure quality service.

● Troubleshoot, diagnose and repair software issues with each device

● Maintain customer relationships to keep repeat business.

● Open & close stores each day following company policy.

● Set up displays and marketing material to catch the attention of prospects. Mattress Firm: Store Manager Melbourne, FL 2013 – 2016

● Sales/management in retail environment.

● Meet & Exceed budgets set by corporate expectations.

● Maintain awareness of competitor's advertisements and service offers

● Responsible for reporting competitor sales and promotions.

● Update & display new marketing and promotional materials for new sales.

● Manage weekly inventory control with quarterly national inventory counts.

● Constantly update, record & analyze current and past sales numbers.

● Guide customers through extensive purchasing process laid out by corporate.

● Participate in conference call meetings updating district on current events

● Pre-call guests prior to delivery & follow up calls after delivery.

● Proficient in several point of sale software applications. BREVARD WORKFORCE: Case Manager Melbourne, FL 2010 – 2013

● Oversaw case management for hundreds of individuals implementing and managing several federal, state and local workforce programs including but not limited to: WIA

(Workforce Investment Act), NEG (National Emergency Grant), WT (Welfare Transition), SNAP (Supplemental Nutrition Assistance Program) & UC (Unemployment Compensation)

● Kennedy Space Center - (National Emergency Grant - NASA): Assigned to a satellite office at Kennedy Space Center with the main focus of aiding local employers recruit highly qualified individuals affected by the closure of the space program.

● NASA: Hosted resume building workshops, interviewing classes, Workforce Investment Act courses as well as one on one consultation with individuals who needed in depth help obtaining employment outside of the space center.

● Palm Bay Career Center - (Healthcare Community): Case management of hundreds WIA, WT, SNAP & UC applicants and recipients for job placement, benefit eligibility and personal development.

● Conducted intake interviews with scholarship applicants and ensured eligibility for induction into government subsidized programs.

DALE BUCHANAN & ASSOC: HR Director Chattanooga, TN 2007 - 2010

● Oversaw all aspects of Human Resources for the largest Social Security Disability law firms in the Southeast region including 6 offices in both Tennessee and Alabama

● Maintained employment files for exempt and non-exempt employees, keeping each file up to date and in compliance with both state and federal Human Resource Laws including FLSA

(Fair Labor Standards Act), and EEO, ADA, & NLRA.

● Managed all employees through entire employment process, including recruiting, interviewing, hiring, training, new hire paperwork, and ongoing compliance with above mentioned laws while following guidelines set by the USDL (Department of Labor).

● Developed, authored, edited and implemented an 87 page employee handbook as prior to this no such handbook had existed.

● Developed, authored, edited and implemented a 200 page training manual for new customer service representatives complete with step by step screen shots of an intricate case management software (Client Profiles).

MATTRESS FIRM: Area Manager Colorado Springs, CO 2002 - 2006

● Managed 4 retail mattress stores in the greater Colorado Springs Area

● Oversaw a staff of 20 sales associates, store managers, assistant managers, and delivery drivers.

● Constantly developed new and creative ways to market and increase sales in a very competitive market.

● Starting sales averages for this market were close to $250K annually (2002), from 2002 to 2006 sales increased and maintained at over $1.25M annually.

● Oversaw entire employment process by prospecting, vetting, hiring, training, and maintaining staff for all locations.

● Created and managed work schedule for all employees ensuring store coverage for a 7 day a week operation including every weekend and major holiday.

● Oversaw all aspects of Human Resources including scheduling, payroll, time clock management, overtime regulations & ensured compliance of all state and federal employment laws.

References are available upon request including education and training certifications.

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