Quality Control Customer Service
Resume:
Debra Flowers
Fayetteville, NC *****
****************@*****.***
Professional Summary
Versatile warehouse and restaurant manager with 15+ years of experience in various roles, including leadership positions. Proficient in customer service, quality control, and inventory management. Possesses certifications in food handling and ServSafe. Skilled in conflict management, laboratory procedures, and hospitality.
Work Experience
Assembler/Warehouse Worker/packer
Veryable-Raleigh, NC
Present
• Developed and implemented inventory planning strategies to optimize stock levels and meet customer demand
• Monitored inventory levels on a regular basis to identify potential shortages or excesses and take appropriate action
USPS Mail Handler
Post Office USPS-Hope Mills, NC
October 2023 to Present
Sorting, and prioritizing mail from other facilities.
• Analyzed large datasets to identify trends, patterns, and anomalies, providing valuable insights for senior management
• Collaborated with cross-functional teams to gather requirements for new reports or enhancements to existing reports
Manager
McDonald's-Fayetteville, NC
November 2021 to October 2024
— Familiar
Microsoft Excel March 2020
Food Handler Certification Motivating others to achieve Assessments objectives and identifying
Cashier Skills — Proficient improvements or corrective Service Technician 3
Eaton-Fayetteville, NC
February 2023 to December 2023
• Installed and repaired electrical wiring systems in residential and commercial buildings
• Interpreted blueprints, diagrams, and specifications to determine the layout of electrical wiring Lab Technician
Goodyear Tire & Rubber@Innosource-Fayetteville, NC February 2022 to October 2023
Oversaw items in inventory and reordered before supplies diminished. Performed testing and quality control using approved laboratory procedures and instrumentation. Calibrated and maintained instruments to keep equipment fully operational. Maintained documentation on tests performed in lab. Department Manager
McDonald's Restaurant-Fayetteville, NC
September 2020 to April 2022
Made weekly work schedule for 50-100 employees on the schedule Responsible for quality control, production, and fast services Recorded daily bank and deposits to bank
Provided training to the crew in different areas
So, the crew could be certified with different equipment Maintained inventory, placing orders as needed
Server
Applebee's-Fayetteville, NC
April 2020 to August 2021
Serving, customer service and etc
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
Supervisor
Walmart
February 2020 to January 2021
Merchandising, stocking, quality control, and etc. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs. Conducted routine inspections of incoming business within organization. Warehouse Worker
FedEx Ground-Township
August 2018 to January 2020
Loaded, unloaded and moved material to and from storage and production areas. Wrapped pallets in shrink wrap prior to loading.
Checked packages and merchandise for damage and notified vendors. Cleaned and maintained warehouse in compliance with OSHA safety standards. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. Lead Server/ cook
Cracker Barrel-Township of Hamilton, NJ
June 2014 to June 2019
Serving, cooking, customer services and etc
Warehouse Associate
Lyneer Staffing
January 2015 to January 2019
Responsible for tagging merchandise
Responsible for completing 100 boxes each day
Averaged 150 each day
Flexibility
Education
Certificate
Phoenix College - Phoenix, AZ, US
April 2006
High school diploma
Manchester Township High School - Manchester, NJ, US June 2000
Skills
• Conflict management
• Laboratory experience
• Kitchen Management Experience
• Quality assurance
• Administrative Experience
• HIPAA
• Assembly
• Quality control
• Analysis skills
• Banking
• Upselling
• Culinary Experience
• Profit & Loss
• Meal Preparation
• Packaging
• POS
• Proficient Ability to resolve conflicts quickly April 2020 (10+ years) Proper food handling, storage, Certifications and Licenses and equipment use for preventing ServSafe the spread of foodborne illness.
• Calibration
• Profit & loss
• Payroll
• Restaurant experience
• Sales
• Load & unload
• Manufacturing
• Catering
• Supervising experience
• Guest services
• Serving
• Retail Sales
• Laboratory Procedures
• Assistant Manager Experience
• Cleaning Experience
• Hospitality
• Food Preparation
• Leadership
• Supervising Experience
• Microsoft Word
• Document management systems
• Cash register
• Retail sales
• SAP
• Customer service
• Product demos
• Planograms
• Food handling
• Schematics
• Typing
• EMR systems
• Customer Service expert and warehouse expert. Authorized to work in the US for any employer Excellent customer service skills Counting cash, processing Hands on manager transactions, following written Excel and Microsoft Office procedures, and attending to Ability to meet and details. Surpass quotas and deadlines Full results: Proficient Organized and detailed oriented Food Safety
• Serving Experience
• Data collection
• Cooking
• Kitchen management
• EMR Systems
• Cash management
• Restaurant Management
• Kitchen Experience
• Heavy lifting
• Cash handling
• Shift management
• Merchandising
Certifications and Licenses
ServSafe
Food Handler Certification
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